AI customer support features comparison: Watermelon vs CustomGPT

Overview of AI Customer Support Tools

Watermelon, CustomGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each of these platforms offers unique features, pricing, and capabilities aimed at enhancing customer support through automation.

AI Customer Support Features

All three platforms, Watermelon, CustomGPT, and My AskAI, provide AI customer support features. However, only Watermelon and My AskAI extend their AI functionalities to support agents, enhancing their ability to manage and resolve customer inquiries more efficiently.

Pricing Plans

Watermelon offers a tiered pricing structure starting from €149 per month for the Basic plan, scaling up to €1499 per month for the Enterprise plan. CustomGPT's pricing begins at $99 per month for the Standard plan and goes up to a custom-priced Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan, with a Pro plan at $99 per month and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to cost efficiency, My AskAI stands out with the lowest AI price per 1,000 tickets/chats at $99. CustomGPT charges $250, while Watermelon is significantly higher at $522.

Usage Tiers

Watermelon's usage tiers are based on features, while CustomGPT and My AskAI use a more straightforward approach based on the number of queries or conversations. CustomGPT's tiers range from 1,000 to 5,000 GPT-4 queries per month, whereas My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Watermelon and My AskAI support human handover, allowing complex issues to be escalated to human agents. CustomGPT does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, which can help in managing and responding to customer emails efficiently. Watermelon and CustomGPT do not offer this feature.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather and nurture leads through their AI systems.

Content Limits

Watermelon offers unlimited channels across all plans, while CustomGPT has specific content storage limits based on the plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Watermelon’s number of chatbots/agents varies by plan, starting with no chatbots on the Basic plan to 10 on the Enterprise plan. CustomGPT offers more flexibility with 10 to 100 custom chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

Watermelon includes a hosted help centre, while CustomGPT and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder.

Integrations (Content/Knowledge)

Watermelon integrates with websites and documents. CustomGPT offers a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. My AskAI provides extensive integrations with websites, numerous file formats, and popular platforms like Google Drive, Notion, Confluence, SharePoint, Zendesk, and Salesforce.

Integrations (End Users)

Watermelon supports a variety of end-user integrations, including live chat, social media platforms, and upcoming integrations with email, phone, and other communication channels. CustomGPT offers private and public share links, embed widgets, and integrations with platforms like Slack, WordPress, and Shopify. My AskAI integrates with websites, popular customer support platforms like Zendesk and Intercom, and various communication tools, including Slack, Teams, and WhatsApp.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Watermelon offers comprehensive support across all plans, including onboarding and custom training for higher-tier plans. CustomGPT provides helpdesk support and tailored onboarding for enterprise customers. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and dedicated success management for the Enterprise plan.

AI Models Available

Watermelon uses different AI models across its plans, with GPT-3.5 and GPT-4o available for higher tiers. CustomGPT exclusively uses GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise customers.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support functionalities into existing systems.

Conclusion

In summary, while Watermelon, CustomGPT, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its competitive pricing, comprehensive features including an AI email assistant, and extensive integrations. This makes it a versatile and cost-effective option for businesses looking to enhance their customer support operations with AI technology.