Watermelon and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. It charges $522 per 1,000 tickets or chats. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
CustomGPT, on the other hand, is priced at $250 per 1,000 tickets or chats and offers usage tiers based on the number of GPT-4 queries per month, with plans starting at $99 and going up to $499, plus custom enterprise options. While it also provides analytics and insights, and email lead capture capabilities, it does not support human handover or include an AI email assistant. Both platforms aim to enhance customer support efficiency, but they differ significantly in pricing and specific feature offerings.
| Feature | Watermelon | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $250 | $99 |
| Usage Tiers | Based on features | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, CustomGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each of these platforms offers unique features, pricing, and capabilities aimed at enhancing customer support through automation.
All three platforms, Watermelon, CustomGPT, and My AskAI, provide AI customer support features. However, only Watermelon and My AskAI extend their AI functionalities to support agents, enhancing their ability to manage and resolve customer inquiries more efficiently.
Watermelon offers a tiered pricing structure starting from €149 per month for the Basic plan, scaling up to €1499 per month for the Enterprise plan. CustomGPT's pricing begins at $99 per month for the Standard plan and goes up to a custom-priced Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan, with a Pro plan at $99 per month and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to cost efficiency, My AskAI stands out with the lowest AI price per 1,000 tickets/chats at $99. CustomGPT charges $250, while Watermelon is significantly higher at $522.
Watermelon's usage tiers are based on features, while CustomGPT and My AskAI use a more straightforward approach based on the number of queries or conversations. CustomGPT's tiers range from 1,000 to 5,000 GPT-4 queries per month, whereas My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Watermelon and My AskAI support human handover, allowing complex issues to be escalated to human agents. CustomGPT does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, which can help in managing and responding to customer emails efficiently. Watermelon and CustomGPT do not offer this feature.
All three platforms support email lead capture, enabling businesses to gather and nurture leads through their AI systems.
Watermelon offers unlimited channels across all plans, while CustomGPT has specific content storage limits based on the plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Watermelon’s number of chatbots/agents varies by plan, starting with no chatbots on the Basic plan to 10 on the Enterprise plan. CustomGPT offers more flexibility with 10 to 100 custom chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Watermelon includes a hosted help centre, while CustomGPT and My AskAI do not offer this feature.
None of the three platforms offer a chatbot flow builder.
Watermelon integrates with websites and documents. CustomGPT offers a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. My AskAI provides extensive integrations with websites, numerous file formats, and popular pl
