Watermelon and Customerly are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Watermelon's pricing structure is based on feature tiers, starting from €149/month for the Basic plan and going up to €1499/month for the Enterprise plan. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Customerly, on the other hand, offers usage-based billing for most of its plans, with prices ranging from $9/month for the Essential plan to $299/month for the Enterprise plan. The cost per 1,000 tickets or chats is lower at $300. Like Watermelon, Customerly includes human handover, analytics and insights, and email lead capture, but it also offers an AI email assistant. This makes Customerly potentially more versatile for businesses looking for comprehensive AI-driven email support alongside their customer service capabilities.
| Feature | Watermelon | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $300 | $99 |
| Usage Tiers | Based on features | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Customerly, and My AskAI are AI customer support tools designed to streamline customer interactions and deflect support tickets. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. Below is a comparison of these three tools to highlight their strengths and differences.
All three platforms—Watermelon, Customerly, and My AskAI—offer AI customer support features to help businesses manage and automate their customer service operations. They provide functionalities that can handle customer inquiries, reducing the workload on human support agents.
Watermelon and My AskAI both offer AI features specifically designed to assist support agents, enhancing their efficiency and productivity. Customerly, on the other hand, does not provide AI features tailored for support agents, focusing more on direct customer interaction.
Watermelon's pricing tiers range from €149 to €1499 per month, depending on the plan selected. Customerly offers more affordable options starting at $9 and going up to $299 per month. My AskAI's pricing is positioned between the two, with plans starting at $60 and going up to customized enterprise pricing. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency, My AskAI stands out with a rate of $99 per 1,000 tickets/chats, significantly lower than Watermelon's $522 and Customerly's $300. This makes My AskAI a more cost-effective solution for handling high volumes of customer interactions.
Watermelon's pricing is based on feature sets, while Customerly uses a usage-based billing model for its higher-tier plans. My AskAI offers clear usage tiers with the Essentials plan allowing 200 conversations per month, the Pro plan 1,000 conversations, and the Enterprise plan offering unlimited conversations. Additional conversations are billed at $0.10 each, providing transparent and scalable pricing.
All three platforms—Watermelon, Customerly, and My AskAI—support human handover, ensuring that complex queries can be seamlessly transitioned from AI to human agents when necessary.
Each platform provides conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions. This feature is crucial for understanding customer behavior and improving service quality.
Both Customerly and My AskAI include an AI email assistant feature, which is absent in Watermelon. This capability allows for automated email responses, further enhancing the efficiency of customer support operations.
All three platforms offer email lead capture functionalities, helping businesses to gather and manage potential customer leads effectively.
Watermelon offers unlimited channels across all its plans, while Customerly's content limits vary by plan, ranging from 1,000 to 50,000 interactions. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring comprehensive content management.
Watermelon's chatbot availability increases with higher-tier plans, from no chatbots in the Basic plan to 10 in the Enterprise plan. Customerly does not specify the number of chatbots/agents. My AskAI offers one chatbot with dual modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon and Customerly both offer a hosted help center, whereas My AskAI does not include this feature. This could be a consideration for businesses looking for an integrated help center solution.
Customerly provides a chatbot flow builder, a feature not available in Watermelon and My AskAI. This tool allows businesses to create customized chatbot interactions, enhancing user experience.
