Watermelon and CoSupport AI are both AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a structured pricing model, charging $522 per 1,000 tickets or chats, with various subscription plans ranging from €149 to €1499 per month, depending on the features selected. Key features of Watermelon include human handover capabilities, detailed analytics and insights, and email lead capture, although it does not offer an AI email assistant.
In contrast, CoSupport AI does not provide specific details on pricing per 1,000 tickets or chats, usage tiers, human handover, analytics, AI email assistant, or email lead capture. The pricing for CoSupport AI is listed as "Price on Application" (POA), indicating that potential customers need to contact the company for a tailored quote. This lack of publicly available information makes it challenging to directly compare CoSupport AI's offerings and cost structure with Watermelon's.
| Feature | Watermelon | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | POA | $99 |
| Usage Tiers | Based on features | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Watermelon pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Documents | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Watermelon, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets through automation and AI capabilities. Each platform offers a range of features to enhance customer support efficiency and effectiveness.
All three platforms—Watermelon, CoSupport AI, and My AskAI—offer AI customer support features and AI tools for support agents. This ensures that they can handle a variety of customer inquiries and streamline support processes.
Watermelon offers four pricing tiers: Basic (€149/mo), Premium (€299/mo), Business (€599/mo), and Enterprise (€1499/mo). CoSupport AI has not provided specific pricing details. My AskAI, on the other hand, offers three plans: Essentials ($60), Pro ($99), and Enterprise (Price on Application). My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets/chats varies significantly among the platforms. Watermelon charges $522, while My AskAI offers a more cost-effective rate at $99. CoSupport AI's pricing is not publicly available.
Watermelon's pricing is based on features, while My AskAI offers clear usage tiers: Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited conversations). Additionally, My AskAI charges $0.10 per conversation beyond the set limits.
Both Watermelon and My AskAI support human handover, ensuring that complex queries can be escalated to human agents. Information on this feature for CoSupport AI is not provided.
Watermelon and My AskAI both offer conversation analytics and insights, enabling businesses to track and analyze customer interactions. CoSupport AI's capabilities in this area are not specified.
My AskAI stands out by offering an AI email assistant, a feature not available with Watermelon or detailed for CoSupport AI.
Both Watermelon and My AskAI provide email lead capture capabilities. This feature is not specified for CoSupport AI.
Watermelon offers unlimited channels across all its plans. My AskAI also provides unlimited webpages and documents, which are updated automatically. CoSupport AI has not provided information on content limits.
Watermelon's number of chatbots varies by plan, ranging from none in the Basic plan to 10 in the Enterprise plan. My AskAI offers one chatbot for Essentials and Pro plans (with two modes: public and private) and unlimited chatbots for the Enterprise plan. CoSupport AI's details on this feature are not provided.
Watermelon offers a hosted help center, while My AskAI does not. CoSupport AI's offering in this area is not specified.
Neither Watermelon nor My AskAI offers a chatbot flow builder. Information on this feature for CoSupport AI is not provided.
Watermelon integrates with websites and documents. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI's integrations are not detailed.
Watermelon supports live chat, Facebook Messenger, WhatsApp, Instagram, and several upcoming integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and multiple other platforms. CoSupport AI's end-user integrations are not specified.
Both Watermelon and My AskAI are GDPR compliant. Watermelon is not SOC-2 compliant, and CoSupport AI's compliance details are not provided. Support varies, with Watermelon offering extensive support options across its plans, and My AskAI providing web, email, video, and Slack support depending on the plan.
Watermelon uses different AI models based on the plan, ranging from unspecified models to GPT-4o. My AskAI uses GPT-4o for Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for the Enterprise plan. Both platforms provide API access. CoSupport AI's AI models and API access are not detailed.
In summary, while Watermelon and My AskAI offer robust AI customer support solutions, My A
