AI customer support features comparison: Watermelon vs Cody AI

AI Customer Support Tools: Watermelon vs. Cody AI vs. My AskAI

Overview

Watermelon, Cody AI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing models, and capabilities tailored to various business needs.

AI Customer Support Features

All three platforms—Watermelon, Cody AI, and My AskAI—offer robust AI customer support features. These tools are designed to handle customer inquiries, automate responses, and reduce the workload on human support agents.

AI Features for Support Agents

Watermelon and My AskAI provide AI features specifically for support agents, enhancing their ability to manage and resolve tickets efficiently. Cody AI, however, does not offer these features, focusing solely on customer-facing AI interactions.

Pricing Plans

Watermelon’s pricing ranges from €149 to €1499 per month, depending on the plan. Cody AI offers more budget-friendly options, with plans starting at $29 and going up to $249 per month. My AskAI's pricing is positioned in between, with plans starting at $60 and going up to enterprise-level pricing based on a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for handling 1,000 tickets or chats varies significantly. Watermelon charges $522, Cody AI offers a lower price at $29, and My AskAI is priced at $99, making it a mid-range option in terms of cost efficiency.

Usage Tiers

Watermelon’s usage tiers are based on the features included in each plan. Cody AI’s tiers are based on the number of credits, ranging from 2,500 to 25,000. My AskAI uses a conversation-based model, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000, and the Enterprise plan offering unlimited conversations. Additional conversations are billed at $0.10 each.

Human Handover

Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Cody AI does not offer this feature.

Conversation Analytics/Insights

Watermelon and My AskAI provide detailed conversation analytics and insights, enabling businesses to monitor and optimize customer interactions. Cody AI lacks this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Cody AI. This can be particularly useful for managing email inquiries and automating responses.

Email Lead Capture

Watermelon and My AskAI both offer email lead capture capabilities. Cody AI does not include this feature, which could be a consideration for businesses focused on lead generation.

Hosted Help Centre

Watermelon is the only platform among the three that offers a hosted help centre, providing a centralized location for customer support resources.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, and SharePoint. Watermelon and Cody AI offer more limited integration options, primarily focused on websites and document files.

Integrations (End Users)

Watermelon has extensive end-user integration options, including social media platforms and messaging apps. Cody AI supports Slack, Discord, and Zapier. My AskAI integrates with a variety of platforms, including Zendesk, Intercom, HubSpot, and Slack, offering flexibility for different business needs.

Compliance

Both Watermelon and My AskAI are GDPR compliant, ensuring data protection and privacy for users in the European Union. None of the platforms are SOC-2 compliant.

Support

Watermelon offers tiered support options, including onboarding, email, phone, and chat support, with additional services for higher-tier plans. Cody AI provides a uniform level of support across all plans. My AskAI offers varying levels of support, from web and email support in the Essentials plan to priority support and a success manager in the Enterprise plan.

AI Models Available

Watermelon and Cody AI primarily use GPT-4o and Claude 3.5 Sonnet models. My AskAI offers flexibility with access to GPT-4o, Claude, and Gemini models, catering to different AI needs and preferences.

API Access

All three platforms provide API access, allowing businesses to integrate and customize their AI solutions according to specific requirements.

Conclusion

Watermelon, Cody AI, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI stands out with its comprehensive integrations, AI email assistant, and flexible support options, making it a versatile choice for businesses seeking a robust AI customer support solution.