Watermelon and Cody AI are both AI customer support tools designed to deflect support tickets through automated responses and interactions. Watermelon offers a comprehensive suite of features, including human handover capabilities, detailed analytics and insights, and email lead capture. It is priced at $522 per 1,000 tickets/chats, with various pricing plans ranging from €149 to €1499 per month, depending on the feature set required by the user. Watermelon's tiered pricing structure allows businesses to select a plan that best fits their needs, from Basic to Enterprise levels.
In contrast, Cody AI is a more cost-effective solution, priced at $29 per 1,000 tickets/chats. It offers three usage tiers based on credits: Basic, Premium, and Advanced, with monthly plans ranging from $29 to $249. However, it lacks several features found in Watermelon, such as human handover, analytics/insights, and email lead capture. Cody AI's simplicity and lower cost make it a suitable option for businesses looking for a budget-friendly AI customer support tool without the need for advanced features.
| Feature | Watermelon | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $29 | $99 |
| Usage Tiers | Based on features | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Watermelon pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Cody AI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing models, and capabilities tailored to various business needs.
All three platforms—Watermelon, Cody AI, and My AskAI—offer robust AI customer support features. These tools are designed to handle customer inquiries, automate responses, and reduce the workload on human support agents.
Watermelon and My AskAI provide AI features specifically for support agents, enhancing their ability to manage and resolve tickets efficiently. Cody AI, however, does not offer these features, focusing solely on customer-facing AI interactions.
Watermelon’s pricing ranges from €149 to €1499 per month, depending on the plan. Cody AI offers more budget-friendly options, with plans starting at $29 and going up to $249 per month. My AskAI's pricing is positioned in between, with plans starting at $60 and going up to enterprise-level pricing based on a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost for handling 1,000 tickets or chats varies significantly. Watermelon charges $522, Cody AI offers a lower price at $29, and My AskAI is priced at $99, making it a mid-range option in terms of cost efficiency.
Watermelon’s usage tiers are based on the features included in each plan. Cody AI’s tiers are based on the number of credits, ranging from 2,500 to 25,000. My AskAI uses a conversation-based model, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000, and the Enterprise plan offering unlimited conversations. Additional conversations are billed at $0.10 each.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Cody AI does not offer this feature.
Watermelon and My AskAI provide detailed conversation analytics and insights, enabling businesses to monitor and optimize customer interactions. Cody AI lacks this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Cody AI. This can be particularly useful for managing email inquiries and automating responses.
Watermelon and My AskAI both offer email lead capture capabilities. Cody AI does not include this feature, which could be a consideration for businesses focused on lead generation.
Watermelon is the only platform among the three that offers a hosted help centre, providing a centralized location for customer support resources.
My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, and SharePoint. Watermelon and Cody AI offer more limited integration options, primarily focused on websites and document files.
Watermelon has extensive end-user integration options, including social media platforms and messaging apps. Cody AI supports Slack, Discord, and Zapier. My AskAI integrates with a variety of platforms, including Zendesk, Intercom, HubSpot, and Slack, offering flexibility for different business needs.
Both Watermelon and My AskAI are GDPR compliant, ensuring data protection and privacy for users in the European Union. None of the platforms are SOC-2 compliant.
Watermelon offers tiered support options, including onboarding, email, phone, and chat support, with additional services for higher-tier plans. Cody AI provides a uniform level of support across all plans. My AskAI offers varying levels of s
