AI customer support features comparison: Watermelon vs Chatwith

AI Customer Support Tools: Watermelon vs. Chatwith vs. My AskAI

Overview

Watermelon, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and pricing structures tailored to different business needs.

AI Customer Support Features

All three platforms—Watermelon, Chatwith, and My AskAI—provide AI customer support features. However, only Watermelon and My AskAI extend these capabilities to support agents, offering a more comprehensive support solution.

Pricing Plans

Watermelon's pricing starts from €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Chatwith offers a free tier and its paid plans start at $19 per month, with the Business plan priced at $59 per month. My AskAI's pricing begins at $60 for the Essentials plan and goes up to $99 for the Pro plan, with custom pricing available for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost efficiency for handling AI-driven tickets or chats, Chatwith is the most economical at $24 per 1,000 interactions. My AskAI charges $99, while Watermelon is the most expensive at $522 per 1,000 tickets/chats.

Usage Tiers

Watermelon's usage tiers are based on features, whereas Chatwith and My AskAI provide specific message or conversation limits. Chatwith offers 50 messages per month for free users and up to 3,000 messages for Business users. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000, and the Enterprise plan provides unlimited conversations with additional costs for exceeding limits.

Human Handover

Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatwith does not offer this feature, which might be a limitation for businesses requiring this functionality.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to understand and optimize their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding an extra layer of functionality for managing customer communications via email.

Email Lead Capture

Watermelon, Chatwith, and My AskAI all support email lead capture, enabling businesses to collect and manage leads effectively.

Content Limits

Watermelon offers unlimited channels across all its plans. Chatwith imposes a character limit of 10,000,000 for its Standard and Business plans. My AskAI provides unlimited webpages and documents, with automatic updates, making it a flexible choice for content management.

Number of Chatbots/Agents

Watermelon offers a varying number of chatbots based on the plan, from none in the Basic plan to 10 in the Enterprise plan. Chatwith provides up to 2 chatbots in its Business plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Watermelon includes a hosted help centre, while Chatwith and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, which might be a consideration for businesses looking for customizable chatbot workflows.

Integrations (Content/Knowledge)

Watermelon integrates with websites and documents. Chatwith supports a broader range of integrations, including various file types, services, and APIs. My AskAI offers extensive integrations with websites, multiple file types, and popular platforms like Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Watermelon supports a wide range of end-user integrations, including live chat, social media platforms, and messaging apps, with many features coming in early 2024. Chatwith integrates with various platforms such as Slack, Telegram, and WhatsApp. My AskAI offers integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing comprehensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Watermelon offers extensive support options, including onboarding, email, phone, and chat support, with additional services for higher-tier plans. Chatwith offers community support and email response times based on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise users.

AI Models Available

Watermelon uses different AI models based on the plan, from unspecified models in the Basic plan to GPT-4o in the Enterprise plan. Chatwith offers GPT-3.5 Turbo and GPT-4 models. My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users.

API Access

All three platforms—Watermelon, Chatwith, and My AskAI—offer API access, allowing businesses to integrate their AI capabilities into existing systems.

In summary, while each platform has its strengths, My AskAI stands out with its comprehensive AI features for support agents, cost-effective pricing, extensive integrations, and unique capabilities like the AI email assistant.