Watermelon and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer interactions. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. It charges $522 per 1,000 tickets or chats. Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not provide an AI email assistant. Watermelon caters to businesses looking for comprehensive support solutions with varying levels of service and functionality.
Chatwith, on the other hand, presents a more cost-effective option with a significantly lower price of $24 per 1,000 tickets or chats. Its pricing plans include a free tier for up to 50 messages per month, with standard and business plans starting at $19 and $59 per month, respectively. While Chatwith also offers analytics, insights, and email lead capture, it lacks human handover capabilities and an AI email assistant. This makes Chatwith suitable for businesses with smaller budgets or those needing a more basic set of features for customer support.
| Feature | Watermelon | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $24 | $99 |
| Usage Tiers | Based on features | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and pricing structures tailored to different business needs.
All three platforms—Watermelon, Chatwith, and My AskAI—provide AI customer support features. However, only Watermelon and My AskAI extend these capabilities to support agents, offering a more comprehensive support solution.
Watermelon's pricing starts from €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Chatwith offers a free tier and its paid plans start at $19 per month, with the Business plan priced at $59 per month. My AskAI's pricing begins at $60 for the Essentials plan and goes up to $99 for the Pro plan, with custom pricing available for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency for handling AI-driven tickets or chats, Chatwith is the most economical at $24 per 1,000 interactions. My AskAI charges $99, while Watermelon is the most expensive at $522 per 1,000 tickets/chats.
Watermelon's usage tiers are based on features, whereas Chatwith and My AskAI provide specific message or conversation limits. Chatwith offers 50 messages per month for free users and up to 3,000 messages for Business users. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000, and the Enterprise plan provides unlimited conversations with additional costs for exceeding limits.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatwith does not offer this feature, which might be a limitation for businesses requiring this functionality.
All three platforms provide conversation analytics and insights, helping businesses to understand and optimize their customer interactions.
My AskAI is the only platform that includes an AI email assistant, adding an extra layer of functionality for managing customer communications via email.
Watermelon, Chatwith, and My AskAI all support email lead capture, enabling businesses to collect and manage leads effectively.
Watermelon offers unlimited channels across all its plans. Chatwith imposes a character limit of 10,000,000 for its Standard and Business plans. My AskAI provides unlimited webpages and documents, with automatic updates, making it a flexible choice for content management.
Watermelon offers a varying number of chatbots based on the plan, from none in the Basic plan to 10 in the Enterprise plan. Chatwith provides up to 2 chatbots in its Business plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Watermelon includes a hosted help centre, while Chatwith and My AskAI do not offer this feature.
None of the three platforms provide a chatbot flow builder, which might be a consideration for businesses looking for customizable chatbot workflows.
Watermelon integrates with websites and documents. Chatwith supports a broader range of integrations, including various file types, services, and APIs. My AskAI offers extensive
