Watermelon and Chatling are AI customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a comprehensive range of features, including human handover capabilities and detailed analytics and insights. Its pricing is structured based on usage tiers and features, with plans starting from €149 per month for the Basic plan and scaling up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets or chats with Watermelon is $522, and it also includes email lead capture functionalities, although it does not offer an AI email assistant.
Chatling, on the other hand, provides a more cost-effective solution with a significantly lower price per 1,000 tickets or chats at $16. It offers different usage tiers, including a Free plan for up to 100 chats per month, a Pro plan for $35 per month with 5,500 chats, and an Ultimate plan for $99 per month with 20,000 chats. While Chatling also includes analytics and email lead capture, it lacks the human handover feature that Watermelon provides. Both platforms aim to enhance customer support efficiency, but they cater to different budget ranges and feature requirements.
| Feature | Watermelon | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $16 | $99 |
| Usage Tiers | Based on features | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features, pricing plans, and capabilities tailored to various business needs.
All three platforms, Watermelon, Chatling, and My AskAI, provide AI customer support features, ensuring automated responses and ticket handling. However, My AskAI and Watermelon extend their AI functionalities to support agents, whereas Chatling does not.
Watermelon offers tiered pricing starting from €149/month for the Basic plan to €1499/month for the Enterprise plan. Chatling provides a more budget-friendly option with a free tier and paid plans ranging from $35/month to $99/month. My AskAI's plans start at $60/month for Essentials, $99/month for Pro, and offer a customizable Enterprise plan. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
The cost efficiency of handling tickets or chats varies significantly across the platforms. Watermelon charges $522 per 1,000 tickets/chats, Chatling offers the most economical rate at $16, while My AskAI is priced at $99.
Watermelon's usage tiers are based on feature sets, whereas Chatling and My AskAI offer usage-based tiers. Chatling's free tier allows 100 chats/month, scaling up to 20,000 chats/month for the Ultimate plan. My AskAI's Essentials plan supports 200 conversations/month, the Pro plan supports 1,000 conversations/month, and the Enterprise plan offers unlimited conversations with an additional $0.10 per conversation beyond limits.
Human handover capabilities are available in Watermelon and My AskAI, enabling seamless transitions from AI to human agents. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses track and improve their customer support performance.
My AskAI stands out by including an AI email assistant, a feature not offered by Watermelon or Chatling.
All platforms offer email lead capture capabilities, aiding in the collection and management of customer leads.
Watermelon provides unlimited channels across all plans. Chatling's content limits range from 500,000 characters in the free plan to 65,000,000 characters in the Ultimate plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Watermelon's chatbot availability starts at the Premium level with one chatbot and scales up to ten chatbots in the Enterprise plan. Chatling offers 2 to 53 chatbots across its plans. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon includes a hosted help center, a feature not available in Chatling or My AskAI.
Chatling includes a chatbot flow builder, whereas Watermelon and My AskAI do not offer this feature.
Watermelon integrates with websites and documents. Chatling supports websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more.
Watermelon integrates with multiple communication channels, including live chat, social media, and upcoming features. Chatling supports various website platforms and Zapier. My AskAI offers integrations with websites, communication apps, and several CRM
