Watermelon and Chatbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. It charges $522 per 1,000 tickets or chats. Key features include human handover capabilities, analytics, insights, and email lead capture, but it lacks an AI email assistant. Watermelon's higher-priced plans suggest a focus on comprehensive, feature-rich solutions tailored for larger enterprises needing robust support capabilities.
In contrast, Chatbase offers a more cost-effective solution with a pricing model starting from free up to $399 per month for the Unlimited plan. The cost per 1,000 tickets or chats is significantly lower at $25. Chatbase provides essential features like analytics, insights, and email lead capture but does not support human handover or an AI email assistant. Additional services such as extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding come with additional fees. Chatbase's pricing and features cater to a broader range of users, from hobbyists to businesses requiring scalable support solutions.
| Feature | Watermelon | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $25 | $99 |
| Usage Tiers | Based on features | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automated responses and assistance. Each platform offers a set of features and pricing plans tailored to different business needs.
All three platforms, Watermelon, Chatbase, and My AskAI, provide comprehensive AI customer support features. This includes AI-driven interactions that help deflect support tickets and streamline customer service processes. They also offer AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Watermelon offers four pricing tiers starting from €149 per month for the Basic plan, going up to €1499 per month for the Enterprise plan. Chatbase provides a more varied pricing structure, starting with a free plan and scaling up to $399 per month for the Unlimited plan, with additional charges for extra message credits and custom domains. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Watermelon charges $522, Chatbase offers a more economical $25, and My AskAI is priced at $99. This makes Chatbase the most cost-effective option in this aspect, while My AskAI presents a middle-ground solution.
Watermelon’s usage tiers are based on features rather than message limits. Chatbase offers usage tiers based on the number of messages, ranging from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI’s tiers are based on conversations, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000, and the Enterprise plan offering unlimited conversations. Additional conversations are charged at $0.10 each.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatbase does not offer this feature. All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Chatbase. All three platforms support email lead capture, enabling businesses to gather potential customer information efficiently.
Watermelon offers unlimited channels across all plans. Chatbase has character limits for chatbots, with the highest tier allowing up to 11,000,000 characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Regarding the number of chatbots, Watermelon offers up to 10 chatbots on the Enterprise plan, Chatbase up to 10 on the Unlimited plan, and My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.
Watermelon provides a hosted help center, a feature not available in Chatbase or My AskAI. When it comes to content and knowledge integrations, My AskAI supports a wide range of options including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. Chatbase and Watermelon offer fewer integrations in comparison.
