Watermelon and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a tiered pricing structure with plans ranging from €149 to €1499 per month, and charges $522 per 1,000 tickets or chats. It includes features such as human handover, analytics and insights, and email lead capture, but does not provide an AI email assistant. Watermelon's pricing is structured to scale with advanced features, catering to businesses of various sizes with specific needs.
Chat Thing, on the other hand, presents a more cost-effective solution with pricing starting from $0 for a free plan and going up to $299 per month for the enterprise plan. It charges significantly less at $13 per 1,000 tickets or chats and offers different usage tiers based on message tokens, ranging from 80,000 to 120,000,000 tokens per month. Although Chat Thing lacks the human handover feature, it provides analytics and insights, as well as email lead capture. The competitive pricing and extensive message token tiers make Chat Thing a potentially attractive option for businesses seeking a budget-friendly AI customer support solution.
| Feature | Watermelon | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $13 | $99 |
| Usage Tiers | Based on features | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities aimed at different market needs.
All three platforms provide AI customer support features, enabling businesses to automate responses and handle customer inquiries efficiently. However, Watermelon and My AskAI also offer AI features specifically designed for support agents, which Chat Thing does not.
Watermelon's pricing is tiered from €149 to €1499 per month, catering to businesses of various sizes. Chat Thing offers a more budget-friendly range, from a free tier to $299 per month for enterprise users. My AskAI positions itself competitively with plans starting at $60, going up to $99, and custom pricing for enterprise solutions, along with a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by My AskAI at $99. Watermelon is significantly higher, charging $522 per 1,000 interactions.
Watermelon's usage tiers are based on feature sets, while Chat Thing and My AskAI offer more granular usage tiers. Chat Thing's plans are based on message tokens, with the free plan offering up to 80,000 tokens per month. My AskAI provides conversation-based tiers, starting from 200 conversations per month in the Essentials plan, with additional charges for conversations beyond the limit.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing lacks this feature, which could be a limitation for businesses requiring complex customer interactions.
All three platforms offer conversation analytics and insights, providing valuable data to improve customer support strategies.
My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Watermelon or Chat Thing. This can be particularly beneficial for businesses looking to automate email responses and enhance email-based customer support.
Watermelon and Chat Thing support basic integrations with websites and documents. My AskAI, however, offers extensive integrations with multiple content sources such as Google Drive, Notion, Confluence, SharePoint, and more, providing a more comprehensive solution for knowledge management.
Watermelon provides a wide range of upcoming integrations with various communication channels. Chat Thing supports integrations with websites, mobile apps, and social media platforms. My AskAI offers robust integrations with popular platforms like Zendesk, Intercom, HubSpot, and Slack, ensuring seamless connectivity with existing business tools.
All three platforms are GDPR compliant, ensuring data protection and privacy. Support options vary, with Watermelon offering extensive support across all tiers, including custom onbo
