Watermelon and Chaindesk are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Watermelon offers a range of pricing plans starting from €149 per month for the Basic plan, up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, but it lacks an AI email assistant.
Chaindesk, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. Its pricing plans range from a free tier offering 100 message credits per month to an Enterprise plan at $499 per month for 100,000 message credits. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. The significant difference in pricing and feature set positions Chaindesk as a potentially more accessible option for businesses with varying budget constraints.
| Feature | Watermelon | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $13 | $99 |
| Usage Tiers | Based on features | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. This summary highlights the key aspects of each tool, focusing on their comparative strengths and weaknesses.
All three platforms—Watermelon, Chaindesk, and My AskAI—offer AI customer support features. However, Watermelon and My AskAI also extend their AI capabilities to support agents, providing additional tools to assist human operators in managing customer queries more effectively.
Watermelon's pricing ranges from €149 to €1499 per month, with different tiers offering varying levels of features. Chaindesk's plans are more affordable, starting from free to $499 per month, making it accessible for smaller businesses. My AskAI offers a middle ground with plans starting at $60 and going up to a custom-priced Enterprise plan, along with a 30-day free trial on all plans, requiring no credit card.
When it comes to the cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by My AskAI at $99. Watermelon is significantly more expensive at $522, which could be a consideration for budget-conscious businesses.
Watermelon's usage tiers are based on features rather than message limits. Chaindesk offers clear message credit limits, ranging from 100 to 100,000 messages per month. My AskAI provides conversation limits with additional charges for exceeding those limits, making it flexible for varying levels of usage.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
Chaindesk and My AskAI both offer AI email assistants, a feature absent in Watermelon. All three platforms support email lead capture, aiding in customer acquisition and follow-up.
Watermelon offers unlimited channels across all plans. Chaindesk provides substantial word storage limits, especially in higher-tier plans. My AskAI offers unlimited webpages and documents, with automatic updates, providing flexibility in content management.
Watermelon's chatbot availability increases with higher-tier plans, from none in the Basic plan to 10 in the Enterprise plan. Chaindesk offers up to 100 agents in its Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Watermelon is the only platform offering a hosted help center. None of the three platforms provide a chatbot flow builder, which might be a consideration for businesses looking for advanced customization.
Watermelon supports integrations with various communication channels and content sources. Chaindesk integrates with several content platforms and messaging services. My AskAI offers extensive integrations, including major platforms like Google Drive, Notion, Confluence, and Salesforce, along with various communication tools, making it highly versatile.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Watermelon offering extensive support options across all plans. Chaindesk provides community and email support, with dedicated support in higher tiers. My AskAI offers web and email support, with priority support and a success manager available in higher plans.
