Watermelon and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. It charges $522 per 1,000 tickets or chats, includes human handover, and provides analytics and insights. Watermelon also supports email lead capture but does not offer an AI email assistant.
In contrast, Botsonic provides a more cost-effective solution, charging $41 per 1,000 tickets or chats. Its pricing plans range from a free tier allowing 100 messages to an enterprise plan at $800 per month for 25,000 messages. Botsonic includes analytics and insights, an AI email assistant, and email lead capture, but it lacks human handover capabilities. This positions Botsonic as a more affordable option for businesses with lower support volumes or those seeking AI-driven email assistance.
| Feature | Watermelon | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $41 | $99 |
| Usage Tiers | Based on features | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Watermelon, Botsonic, and My AskAI, offer AI customer support features. However, Watermelon and My AskAI provide additional AI features specifically for support agents, whereas Botsonic does not.
Watermelon's pricing plans range from €149 to €1499 per month, offering various features based on the tier. Botsonic offers a free plan and paid plans starting at $49 up to $800 per month. My AskAI offers plans starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly across the platforms. Watermelon charges $522, Botsonic charges $41, and My AskAI charges $99, making Botsonic the most cost-effective option in this category.
Watermelon's usage tiers are based on features rather than message limits. Botsonic offers a free tier with 100 messages, a professional tier with 3,000 messages per month, and an enterprise tier with 25,000 messages per month. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Both Watermelon and My AskAI support human handover, allowing a seamless transition from AI to human agents. Botsonic does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to understand and improve their customer interactions.
Botsonic and My AskAI offer AI email assistants, while Watermelon does not. This feature can help automate email responses and improve efficiency.
All three platforms support email lead capture, allowing businesses to gather potential customer information through automated interactions.
Watermelon offers unlimited channels across all plans. Botsonic's limits vary from 1 million to 200 million uploaded characters. My AskAI provides unlimited webpages and documents across all plans, with updates handled automatically.
Watermelon's number of chatbots ranges from none in the Basic plan to 10 in the Enterprise plan. Botsonic offers 1 to 5 chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Watermelon offers a hosted help center, while Botsonic and My AskAI do not provide this feature.
Botsonic includes a chatbot flow builder, whereas Watermelon and My AskAI do not offer this feature.
Watermelon integrates with websites and documents. Botsonic supports websites and various file types like PDFs and DOCX. My AskAI offers extensive integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more.
Watermelon has a comprehensive list of integrations with live chat, social media, and messaging platforms, with many more coming in early 2024. Botsonic supports integrations with platforms like WhatsApp, Facebook Messenger, and Slack. My AskAI integrates with websites and various customer support tools like Zendesk, Intercom, and HubSpot, among others.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, whereas Watermelon and My AskAI are not.
