Watermelon and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a range of pricing plans starting from €149 per month for the Basic plan to €1499 per month for the Enterprise plan, with a cost of $522 per 1,000 tickets or chats. It provides human handover and analytics/insights features, as well as email lead capture, but lacks an AI email assistant.
Algomo, on the other hand, has a more affordable pricing structure, with plans ranging from $9 per month for the Starter plan to $499 per month for the Scale plan, and charges $125 per 1,000 tickets or chats. Similar to Watermelon, it includes human handover and analytics/insights capabilities. Additionally, Algomo offers an AI email assistant and email lead capture, making it a comprehensive solution at a lower price point. Both platforms cater to different usage tiers, with Algomo offering a more granular breakdown of bot conversations per month.
| Feature | Watermelon | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $125 | $99 |
| Usage Tiers | Based on features | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated assistance. Each platform offers a range of features, pricing plans, and capabilities aimed at enhancing customer support operations.
All three platforms, Watermelon, Algomo, and My AskAI, offer AI customer support features and AI enhancements for support agents. This includes functionalities like human handover and conversation analytics/insights, ensuring a seamless transition between automated and human support when necessary.
Watermelon offers four pricing plans: Basic starting at €149/month, Premium at €299/month, Business at €599/month, and Enterprise at €1499/month. Algomo's plans are more affordable with Starter at $9/month, Pro at $49/month, and Scale at $499/month. My AskAI provides a middle ground with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of AI cost per 1,000 tickets or chats, My AskAI offers the most cost-effective solution at $99, compared to Algomo's $125 and Watermelon's $522. This makes My AskAI a more economical choice for businesses with high volumes of customer interactions.
Watermelon's usage tiers are feature-based, while Algomo and My AskAI have specific conversation limits. Algomo's Starter plan allows 100 bot conversations per month, Pro allows 600, and Scale permits 10,000. My AskAI's Essentials plan allows 200 conversations per month, Pro allows 1,000, and the Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI offer AI email assistants, whereas Watermelon does not. This feature can significantly enhance email management and response times, providing an edge to Algomo and My AskAI.
Watermelon provides unlimited channels across all plans, while Algomo has character limits ranging from 10M to 100M per workspace. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it highly versatile for content management.
Watermelon's chatbot availability varies by plan, from none in the Basic plan to 10 in the Enterprise plan. Algomo offers 1 chatbot in the Starter plan, 2 in Pro, and unlimited in Scale. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.
Watermelon integrates with various channels like live chat, Facebook Messenger, and WhatsApp, with more integrations coming in early 2024. Algomo supports integrations with platforms like Shopify, HubSpot, and WordPress. My AskAI stands out with a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, and several customer support platforms like Zendesk and Intercom.
Watermelon offers comprehensive support across all plans, including onboarding, email, phone, and chat support, with additional services in higher-tier plans. Algomo provides live chat support across all plans, with additional support options in higher tiers. My AskAI offers web and email support in Essentials, priority support in Pro, and dedicated support including a success manager in the Enterprise plan.
Watermelon uses unspecified models in lower plans and GPT-4o in higher plans. Algomo utilizes its own models. My AskAI employs GPT-4o across all plans and offers additional options like Claude and Gemini in the Enterprise plan. All three platforms are GDPR compliant, but none are SOC-2 compliant.
In summary, My AskAI presents a balanced offering with competitive pricing, extensive integrations, and robust support options. Its cost-effective AI pricing and comprehensive content limits make it a strong contender in the AI customer support market, providing valuable features that cater to a wide range of business needs.
