All AI Agent Comparisons> Watermelon vs. Aidbase

AI customer support features comparison:Watermelonvs Aidbase

Compare Watermelon and Aidbase to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Watermelon and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer interactions. Watermelon positions itself as a more premium solution with a higher price point of $522 per 1,000 tickets/chats, offering a range of features including human handover, analytics/insights, and email lead capture. Watermelon's pricing plans are tiered based on features, starting from €149 per month for the Basic plan up to €1499 per month for the Enterprise plan. However, it lacks an AI email assistant, which could be a consideration for some businesses.

On the other hand, Aidbase offers a more cost-effective solution with a significantly lower price of $29 per 1,000 tickets/chats. Aidbase provides an AI email assistant and email lead capture but lacks human handover and analytics/insights. Its pricing is structured around usage tiers, from the Standard plan at $29 per month to the Expert plan at $399 per month, accommodating up to 100,000 messages per month. This makes Aidbase a potentially attractive option for businesses with a high volume of support tickets looking for a budget-friendly alternative.

Full breakdown: All available features and pricing

Understand all about Watermelon's and Aidbase's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Watermelon	Aidbase	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	Yes	No	Yes
Price Plans	Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo	Standard - $29/mo Pro - $99/mo Expert - $399/mo	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$522	$29	$99
Usage Tiers	Based on features	Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	No	Yes
Conversation Analytics/Insights	Yes	No	Yes
AI Email Assistant	No	Yes	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Watermelon pricing page	Aidbase pricing page	My AskAI pricing page
Content Limits	Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels	Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots	Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	No	No
Chatbot Flow Builder	No	No	No
Integrations (Content/Knowledge)	Website Documents	Website	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Live chat Facebook Messenger WhatsApp Instagram Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier	Zapier	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement	Not provided	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o	GPT-3.5 GPT-4	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview of AI Customer Support Tools

Watermelon, Aidbase, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities tailored to various business needs.

AI Customer Support Features

All three platforms—Watermelon, Aidbase, and My AskAI—offer robust AI customer support features. However, when it comes to AI features specifically designed for support agents, both Watermelon and My AskAI provide these, while Aidbase does not.

Pricing Plans

Watermelon's pricing tiers start from €149 per month for their Basic plan, scaling up to €1499 per month for the Enterprise plan. Aidbase offers more affordable plans starting at $29 per month and going up to $399 per month. My AskAI's pricing is more straightforward, starting at $60 per month for the Essentials plan, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three. Watermelon charges $522, making it the most expensive. Aidbase is the most cost-effective at $29, while My AskAI is priced at $99.

Usage Tiers

Watermelon's usage tiers are based on features rather than message limits. Aidbase offers tiers based on the number of messages per month, from 2,500 to 100,000. My AskAI provides tiers based on the number of conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

Both Watermelon and My AskAI support human handover and offer conversation analytics/insights, features that Aidbase lacks. This makes My AskAI and Watermelon more suitable for businesses that require seamless human intervention and detailed analytics.

AI Email Assistant and Email Lead Capture

Aidbase and My AskAI both offer AI email assistants, whereas Watermelon does not. All three platforms support email lead capture, making them versatile options for lead generation.

Content Limits and Number of Chatbots/Agents

Watermelon offers unlimited channels across all plans. Aidbase limits content based on the number of training characters per month, while My AskAI provides unlimited webpages and documents, updated automatically. In terms of chatbots/agents, Watermelon offers up to 10 chatbots in its Enterprise plan. Aidbase allows up to 50 chatbots, and My AskAI provides unlimited chatbots in its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Watermelon is the only platform offering a hosted help centre. None of the three platforms include a chatbot flow builder.

Integrations

Watermelon and Aidbase offer limited integrations compared to My AskAI. Watermelon integrates with various social media and messaging platforms, while Aidbase primarily uses Zapier. My AskAI stands out with extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Watermelon offers extensive support options across its plans, including custom onboarding and a customer success manager for higher-tier plans. Aidbase's support details are not provided. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models and API Access

Watermelon uses various AI models, including GPT-3.5 and GPT-4o, depending on the plan. Aidbase uses GPT-3.5 and GPT-4. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while Watermelon and Aidbase offer competitive features and pricing, My AskAI provides a balanced combination of advanced AI capabilities, extensive integrations, and flexible usage tiers. This makes My AskAI a compelling choice for businesses seeking a comprehensive AI customer support solution.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation