Pros and cons of using Watermelon for AI customer support
Watermelon is an AI customer support tool designed to deflect support tickets and streamline customer service operations. It offers a range of features including human handover capabilities and comprehensive analytics and insights to help businesses monitor and improve their support performance. While Watermelon does not include an AI email assistant, it does support email lead capture, making it a versatile tool for managing customer interactions across different channels.
Pricing for Watermelon is structured based on usage tiers and features, with costs starting at €149 per month for the Basic plan. The Premium plan is available from €299 per month, the Business plan from €599 per month, and the Enterprise plan from €1499 per month. Additionally, the cost per 1,000 tickets or chats is set at $522, providing a scalable solution for businesses of various sizes. This tiered pricing model allows companies to choose a plan that best fits their needs and budget, ensuring they only pay for the features they require.
Full breakdown: All available features and pricing
| Feature | Watermelon | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $99 |
| Usage Tiers | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website Documents |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Introduction
Watermelon and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer a range of features aimed at improving the performance of support agents and providing valuable insights into customer interactions.
Key Features
AI Customer Support Features: Both Watermelon and My AskAI offer robust AI customer support features, facilitating automated responses and ticket deflection.
AI Features for Support Agents: Both platforms also provide AI features specifically designed to assist support agents, ensuring comprehensive support for customer service teams.
Pricing Plans
Watermelon offers tiered pricing plans: Basic (€149/mo), Premium (€299/mo), Business (€599/mo), and Enterprise (€1499/mo). Each plan varies in features and capabilities.
My AskAI offers more cost-effective pricing: Essentials ($60), Pro ($99), and Enterprise (Price on Application). Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Cost Efficiency
AI Price Per 1,000 Tickets/Chats: Watermelon charges $522 per 1,000 tickets/chats, whereas My AskAI offers a significantly lower rate of $99 per 1,000 tickets/chats, making it a more economical choice for high-volume support environments.
Usage Tiers
Watermelon bases its usage tiers on features across different plans.
My AskAI offers clear usage limits: Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (Unlimited). Additional conversations are charged at $0.10 each.
Human Handover
Both Watermelon and My AskAI support human handover, ensuring seamless transition to human agents when necessary.
Conversation Analytics/Insights
Both platforms provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available with Watermelon, which enhances email support automation.
Email Lead Capture
Both Watermelon and My AskAI offer email lead capture capabilities, aiding in lead generation and customer engagement.
Content Limits
Watermelon offers unlimited channels across all plans.
My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, ensuring content is always current.
Number of Chatbots/Agents
Watermelon offers varying numbers of chatbots depending on the plan: Basic (no chatbots), Premium (1 chatbot), Business (3 chatbots), and Enterprise (10 chatbots).
My AskAI offers 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Watermelon includes a hosted help center, a feature not provided by My AskAI.
Chatbot Flow Builder
Neither Watermelon nor My AskAI offers a chatbot flow builder.
Integrations (Content/Knowledge)
Watermelon integrates with websites and documents.
My AskAI offers a broader range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Watermelon integrates with live chat, Facebook Messenger, WhatsApp, Instagram, and has several upcoming integrations.
My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and many other platforms, providing extensive connectivity options.
Compliance and Support
Both Watermelon and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant.
Support: Watermelon offers extensive support options across its plans, including onboarding, self-service, email, phone, chat support, and more. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
AI Models and API Access
Watermelon uses different AI models based on the plan, from GPT-3.5 to GPT-4o.
My AskAI utilizes GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan. Both platforms provide API access.
Conclusion
In summary, while both Watermelon and My AskAI offer comprehensive AI customer support tools, My AskAI stands out with its cost-effective pricing, broader integration options, and additional features like the AI email assistant.
Compare Watermelon with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
