Watermelon is an AI customer support tool designed to deflect support tickets and streamline customer service operations. It offers a range of features including human handover capabilities and comprehensive analytics and insights to help businesses monitor and improve their support performance. While Watermelon does not include an AI email assistant, it does support email lead capture, making it a versatile tool for managing customer interactions across different channels.
Pricing for Watermelon is structured based on usage tiers and features, with costs starting at €149 per month for the Basic plan. The Premium plan is available from €299 per month, the Business plan from €599 per month, and the Enterprise plan from €1499 per month. Additionally, the cost per 1,000 tickets or chats is set at $522, providing a scalable solution for businesses of various sizes. This tiered pricing model allows companies to choose a plan that best fits their needs and budget, ensuring they only pay for the features they require.
| Feature | Watermelon | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $99 |
| Usage Tiers | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Watermelon and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer a range of features aimed at improving the performance of support agents and providing valuable insights into customer interactions.
AI Customer Support Features:Both Watermelon and My AskAI offer robust AI customer support features, facilitating automated responses and ticket deflection.
AI Features for Support Agents:Both platforms also provide AI features specifically designed to assist support agents, ensuring comprehensive support for customer service teams.
Watermelonoffers tiered pricing plans: Basic (€149/mo), Premium (€299/mo), Business (€599/mo), and Enterprise (€1499/mo). Each plan varies in features and capabilities.
My AskAIoffers more cost-effective pricing: Essentials ($60), Pro ($99), and Enterprise (Price on Application). Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats:Watermelon charges $522 per 1,000 tickets/chats, whereas My AskAI offers a significantly lower rate of $99 per 1,000 tickets/chats, making it a more economical choice for high-volume support environments.
Watermelonbases its usage tiers on features across different plans.
My AskAIoffers clear usage limits: Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (Unlimited). Additional conversations are charged at $0.10 each.
Both Watermelon and My AskAI support human handover, ensuring seamless transition to human agents when necessary.
Both platforms provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.
My AskAIincludes an AI email assistant, a feature not available with Watermelon, which enhances email support automation.
Both Watermelon and My AskAI offer email lead capture capabilities, aiding in lead generation and customer engagement.
Watermelonoffers unlimited channels across all plans.
My AskAIprovides unlimited webpages and documents across all its plans, with automatic updates, ensuring content is always current.
Watermelonoffers varying numbers of chatbots depending on the plan: Basic (no chatbots), Premium (1 chatbot), Business (3 chatbots), and Enterprise (10 chatbots).
My AskAIoffers 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelonincludes a hosted help center, a feature not provided by My AskAI.
Neither Watermelon nor My AskAI offers a chatbot flow builder.
Watermelonintegrates with websites and documents.
My AskAIoffers a broader range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Watermelonintegrates with live chat, Facebook Messenger, WhatsApp, Instagram, and has several upcoming integrations.
My AskAIintegrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and many other platforms, providing extensive connectivity options.
Both Watermelon and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant.
Support:Watermelon offers extensive support options across its plans, including onboarding, self-service, email, phone, chat support, and more. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Watermelonuses different AI models based on the plan, from GPT-3.5 to GPT-4o.
My AskAIutilizes GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan. Both platforms provide API access.
In summary, while both Watermelon and My AskAI offer comprehensive AI customer support tools, My AskAI stands out with its cost-effective pricing, broader integration options, and additional features like the AI email assistant.
