AI customer support features comparison:Voiceflowvs Zipchat
Voiceflow and Zipchat are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a range of usage tiers including Sandbox, Pro, Teams, and Enterprise, with monthly AI token limits ranging from 100k to unlimited. Pricing for Voiceflow starts at a free tier for Sandbox, $50 per month for Pro, $625 per month for Teams, and custom pricing for Enterprise. While it provides analytics and insights and supports email lead capture, it does not have a human handover feature or an AI email assistant.
Zipchat, on the other hand, structures its pricing based on the number of replies per month, with tiers such as Starter, Growth, Pro, and Scale, ranging from 500 to 6,000 replies per month. The cost per 1,000 tickets/chats is set at $86, with monthly plans starting at $49 for Starter, $129 for Growth, $249 for Pro, and $499 for Scale, with custom pricing available for Enterprise. Similar to Voiceflow, Zipchat offers analytics and insights and supports email lead capture, but also lacks human handover and an AI email assistant.
Both platforms provide essential features for managing customer support, but they differ in their pricing structures and the scale of usage they cater to. Voiceflow appears more flexible with its token-based usage tiers, while Zipchat offers a clear per-reply pricing model.
Full breakdown: All available features and pricing
| Feature | Voiceflow | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
AI Customer Support Tools: Voiceflow vs. Zipchat vs. My AskAI
Voiceflow, Zipchat, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities tailored to various business needs.
Voiceflow and Zipchat both provide AI customer support features but lack advanced AI capabilities for support agents, which My AskAI includes. This makes My AskAI a more comprehensive solution for businesses looking to empower their support teams with AI.
Regarding pricing, Voiceflow offers a range of plans starting from a free Sandbox tier up to a custom Enterprise option. Zipchat's plans range from $49 per month to custom pricing for enterprise needs. My AskAI, on the other hand, starts at $60 per month with a 30-day free trial available on all plans, which does not require a credit card. This trial period can be beneficial for businesses to explore My AskAI's capabilities without financial commitment.
Voiceflow's AI pricing per 1,000 tickets or chats is determined on a per-order basis, while Zipchat charges $86 and My AskAI charges $99. Although My AskAI's rate is slightly higher than Zipchat's, its robust feature set may justify the cost for many businesses.
In terms of usage tiers, Voiceflow offers a generous limit of up to 10 million monthly AI tokens for its Teams plan, while Zipchat's highest plan allows for 6,000 replies per month. My AskAI's Pro plan includes up to 1,000 conversations per month, with additional conversations priced at $0.10 each, providing flexibility for growing businesses.
A key differentiator for My AskAI is its human handover feature, which neither Voiceflow nor Zipchat offers. This feature ensures seamless transitions from AI to human agents, enhancing customer experience.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions. However, My AskAI stands out with its AI email assistant, a feature not available in Voiceflow or Zipchat.
When it comes to content limits, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. In contrast, Voiceflow and Zipchat have varying limits depending on the plan, which could be restrictive for content-heavy businesses.
For the number of chatbots or agents, My AskAI's Pro and Enterprise plans offer unlimited agents, whereas Voiceflow's upper-tier plans also provide unlimited agents. Zipchat's details on agent limits are less clear, potentially requiring further inquiry for businesses with extensive needs.
None of the platforms offer a hosted help center, which may be a consideration for companies seeking an all-in-one solution.
Voiceflow includes a chatbot flow builder, a feature not available in Zipchat or My AskAI. However, My AskAI compensates with extensive integration options for content and knowledge management, including Google Drive, Notion, Confluence, and more.
In terms of end-user integrations, My AskAI supports a wide range of platforms such as Zendesk, Intercom, Slack, and various social media channels, providing extensive connectivity options. Voiceflow and Zipchat also offer multiple integrations but with some differences in the specific platforms supported.
All three platforms are GDPR compliant, ensuring data protection and privacy. Voiceflow also holds SOC-2 compliance, which may be a crucial factor for businesses with stringent security requirements.
Support options vary, with Voiceflow offering different levels of support based on the plan. Zipchat does not differentiate support levels across plans. My AskAI provides priority support for Pro and Enterprise users, including access to a success manager for enterprise clients.
Lastly, the AI models available differ among the platforms. Voiceflow supports all large language models (LLMs) for its higher-tier plans, Zipchat uses GPT-4 or their own algorithm across all plans, and My AskAI offers GPT-4o as well as Claude and Gemini for enterprise clients.
In summary, while Voiceflow and Zipchat offer robust AI customer support features, My AskAI distinguishes itself with advanced capabilities for support agents, extensive integrations, and flexible pricing plans, making it a comprehensive solution for businesses aiming to enhance both customer and agent experiences.
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