AI customer support features comparison: Voiceflow vs Wonderchat

Overview

Voiceflow, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Voiceflow, Wonderchat, and My AskAI, provide AI customer support features, helping businesses automate responses and manage customer interactions efficiently.

AI Features for Support Agents

Voiceflow and Wonderchat do not offer AI features specifically designed for support agents. In contrast, My AskAI provides these capabilities, making it a more comprehensive solution for businesses looking to support their agents with AI-enhanced tools.

Pricing Plans

Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox version to a custom-priced Enterprise plan. Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to $499.99 per month for the Professional plan, with Enterprise pricing available on request. My AskAI's pricing is straightforward, starting at $60 for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The AI pricing per 1,000 tickets/chats is available upon request for Voiceflow. Wonderchat charges $41, while My AskAI charges $99, highlighting a significant difference in cost structure between the platforms.

Usage Tiers

Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited tokens in the Enterprise plan. Wonderchat's tiers are defined by the number of messages, starting at 3,000 for the Lite plan and going up to 30,000 for the Professional plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Voiceflow and Wonderchat. This can be particularly beneficial for businesses looking to automate email responses as part of their customer support strategy.

Email Lead Capture

Voiceflow, Wonderchat, and My AskAI all offer email lead capture capabilities, helping businesses gather and manage potential customer leads effectively.

Content Limits

Voiceflow's content limits vary significantly across its plans, with the Sandbox plan supporting up to 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Wonderchat's limits are based on characters and webpages, with the Lite plan supporting up to 1 million characters or 250 webpages and the Professional plan supporting up to 20 million characters or 5,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.

Number of Chatbots/Agents

Voiceflow and Wonderchat offer multiple chatbots/agents across their plans, with Voiceflow providing up to unlimited agents in higher-tier plans. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited agents available in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center as part of their features.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, which is not available in Wonderchat and My AskAI. This feature allows users to design and customize the flow of chatbot interactions.

Integrations (Content/Knowledge)

Voiceflow supports integrations with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. Wonderchat integrates with direct text inputs, websites, various file types, audio, and video. My AskAI offers extensive content/knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Voiceflow integrates with multiple communication platforms such as WhatsApp, Discord, Slack, Telegram, and others. Wonderchat supports integrations with platforms like WordPress, Webflow, Bubble, and more. My AskAI offers a broad range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat and social media platforms.

Compliance and Support

All three platforms are GDPR compliant. Voiceflow is SOC-2 compliant, while Wonderchat and My AskAI are not. In terms of support, Voiceflow provides different levels of support across its plans, from community support in the Sandbox plan to dedicated account managers in the Enterprise plan. Wonderchat offers email support across all plans, with additional Zoom support in higher-tier plans. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan.

AI Models Available

Voiceflow supports various AI models, including ChatGPT and all LLMs in higher-tier plans. Wonderchat uses GPT-4o, Claude 3, and Minstral AI. My AskAI offers GPT-4o in its Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan.

API Access

All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and applications.