Voiceflow and Wonderchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a range of usage tiers from Sandbox to Enterprise, with the price per 1,000 tickets or chats determined on a per-order-approval (POA) basis. The platform includes features like analytics and insights, and email lead capture, but lacks a human handover and AI email assistant. Voiceflow's pricing plans start with a free Sandbox tier, progressing to $50 per month for Pro, $625 per month for Teams, and custom pricing for Enterprise solutions.
Wonderchat, on the other hand, provides a more straightforward pricing model with a cost of $41 per 1,000 tickets or chats. It offers several usage tiers, from Lite to Professional, with prices ranging from $49.99 to $499.99 per month, and an Enterprise option available on a POA basis. Wonderchat includes human handover, analytics and insights, and email lead capture, but does not feature an AI email assistant. This makes Wonderchat a potentially more accessible option for businesses needing human intervention capabilities and clear pricing structures.
| Feature | Voiceflow | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Voiceflow, Wonderchat, and My AskAI, provide AI customer support features, helping businesses automate responses and manage customer interactions efficiently.
Voiceflow and Wonderchat do not offer AI features specifically designed for support agents. In contrast, My AskAI provides these capabilities, making it a more comprehensive solution for businesses looking to support their agents with AI-enhanced tools.
Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox version to a custom-priced Enterprise plan. Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to $499.99 per month for the Professional plan, with Enterprise pricing available on request. My AskAI's pricing is straightforward, starting at $60 for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The AI pricing per 1,000 tickets/chats is available upon request for Voiceflow. Wonderchat charges $41, while My AskAI charges $99, highlighting a significant difference in cost structure between the platforms.
Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited tokens in the Enterprise plan. Wonderchat's tiers are defined by the number of messages, starting at 3,000 for the Lite plan and going up to 30,000 for the Professional plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not available in Voiceflow and Wonderchat. This can be particularly beneficial for businesses looking to automate email responses as part of their customer support strategy.
Voiceflow, Wonderchat, and My AskAI all offer email lead capture capabilities, helping businesses gather and manage potential customer leads effectively.
Voiceflow's content limits vary significantly across its plans, with the Sandbox plan supporting up to 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Wonderchat's limits are based on characters and webpages, with the Lite plan supporting up to 1 million characters or 250 webpages and the Professional plan supporting up to 20 million characters or 5,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.
Voiceflow and Wonderchat offer multiple chatbots/agents across their plans, with Voiceflow providing up to unlimited agents in higher-tier plans. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited agents available in the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Voiceflow includes a chatbot flow builder, which is not available in Wonderchat and My AskAI. This feature allows users to design and customize the flow of chatbot interactions.
