AI customer support features comparison: Voiceflow vs Watermelon

Introduction

Voiceflow, Watermelon, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer interactions. These platforms offer a range of features, pricing plans, and capabilities to cater to various business needs. This summary provides an objective comparison of these three tools, focusing on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Voiceflow, Watermelon, and My AskAI—offer AI customer support features. This ensures automated handling of customer queries, reducing the load on human support agents.

AI Features for Support Agents

Voiceflow does not provide AI features specifically for support agents, focusing instead on customer interactions. In contrast, both Watermelon and My AskAI offer AI capabilities designed to assist support agents, enhancing their efficiency and effectiveness.

Pricing Plans

Voiceflow offers four pricing tiers: Sandbox (Free), Pro ($50/month), Teams ($625/month), and Enterprise (Custom pricing). Watermelon's plans start from €149/month for Basic, going up to €1499/month for Enterprise. My AskAI provides three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (Price on Application), all with a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Voiceflow's AI pricing is available on request, whereas Watermelon charges $522 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats.

Usage Tiers

Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Watermelon's usage is based on features rather than specific limits. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000, and Enterprise provides unlimited conversations, with additional conversations costing $0.10 each.

Human Handover

Voiceflow lacks a human handover feature, which is crucial for complex queries that require human intervention. Both Watermelon and My AskAI support human handover, ensuring seamless transitions from AI to human agents.

Conversation Analytics/Insights

All three platforms—Voiceflow, Watermelon, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support strategies.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Voiceflow or Watermelon. This can significantly enhance the efficiency of handling email queries.

Email Lead Capture

Voiceflow, Watermelon, and My AskAI all support email lead capture, helping businesses gather potential customer information effectively.

Content Limits

Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Watermelon provides unlimited channels across all plans. My AskAI offers unlimited webpages and documents in all plans, with automatic updates.

Number of Chatbots/Agents

Voiceflow's number of chatbots/agents ranges from 2 in the Sandbox plan to unlimited in the Enterprise plan. Watermelon offers chatbots starting from the Premium plan, with up to 10 chatbots in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Watermelon is the only platform among the three that offers a hosted help center. Voiceflow and My AskAI do not provide this feature.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, allowing users to design custom conversation flows. This feature is not available in Watermelon or My AskAI.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Voiceflow integrates with multiple platforms like WhatsApp, Discord, Slack, and more. Watermelon supports live chat, Facebook Messenger, WhatsApp, Instagram, and several upcoming integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various other platforms.

Compliance

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Watermelon and My AskAI are not.

Support

Voiceflow offers varying levels of support, from community support in the Sandbox plan to account management in the Enterprise plan. Watermelon's support includes onboarding, self-service, email, phone, chat support, and more, depending on the plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and a success manager in the Enterprise plan.

AI Models Available

Voiceflow supports ChatGPT in the Sandbox plan and all LLMs in higher tiers. Watermelon uses GPT-3.5 in the Premium plan and GPT-4o in higher plans. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan.

API Access

All three platforms—Voiceflow, Watermelon, and My AskAI—offer API access, enabling custom integrations and functionalities.

Conclusion

Voiceflow, Watermelon, and My AskAI each bring unique strengths to the table. Voiceflow excels in chatbot flow building and offers extensive integration options. Watermelon provides a hosted help center and comprehensive support options. My AskAI stands out with competitive pricing, robust AI email assistance, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.