AI customer support features comparison:Voiceflowvs Userlike
Voiceflow and Userlike are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a range of usage tiers including Sandbox, Pro, Teams, and Enterprise, with pricing starting from free for the Sandbox tier, $50 per month for Pro, $625 per month for Teams, and custom pricing for Enterprise. It includes features such as analytics and insights, and email lead capture, but does not support human handover or an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which include Free, Team, Corporate, and Flex. Pricing starts at $0 per month for the Free tier, $130 per month for Team, $350 per month for Corporate, and custom pricing for Flex. Userlike also offers additional services like WhatsApp Campaigns for $39 per month and additional users for $20 per month. Similar to Voiceflow, Userlike provides analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Both platforms offer a price on application (POA) for 1,000 tickets or chats.
Full breakdown: All available features and pricing
| Feature | Voiceflow | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Voiceflow, Userlike, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features aimed at improving customer interactions and support agent capabilities.
Key Features and Capabilities
Voiceflowprimarily focuses on conversational design and offers robust AI customer support features. It provides a chatbot flow builder, making it easier for users to create and manage conversations. However, it lacks AI features specifically tailored for support agents, which can be a limitation for teams looking to enhance agent productivity. Voiceflow supports a wide range of integrations and offers conversation analytics.
Userlikealso provides comprehensive AI customer support functionalities. It supports various communication channels such as WhatsApp, Facebook Messenger, and SMS. Like Voiceflow, Userlike does not offer AI features for support agents. It includes conversation analytics and email lead capture, but it does not specify the AI models available for different pricing tiers.
My AskAIstands out by offering AI features specifically designed for support agents, in addition to customer support capabilities. This includes an AI email assistant and human handover, which can significantly enhance the efficiency of support teams. My AskAI supports a wide range of integrations with both content/knowledge bases and end-user platforms. It also provides conversation analytics and email lead capture, similar to its competitors.
Pricing and Usage Tiers
Voiceflowoffers several pricing plans: Sandbox (Free), Pro ($50/month), Teams ($625/month), and Enterprise (Custom). The usage tiers vary significantly, from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan.
Userlikehas a more complex pricing structure with multiple plans: Free ($0/month), Team ($130/month), Corporate ($350/month), and Flex (Custom). Additional costs include WhatsApp campaigns ($39/month) and extra users ($20/month). All plans offer unlimited conversations, but the AI automation hub's pricing is not specified.
My AskAIoffers three main plans: Essentials ($60/month), Pro ($99/month), and Enterprise (POA). A notable advantage is the 30-day free trial available for all plans without requiring a credit card. My AskAI also provides a clear cost per 1,000 tickets/chats at $99, which can help businesses better manage their budgets.
Integrations
Voiceflowintegrates with various content sources such as websites, files, and third-party software like Zendesk Help Center. It also supports multiple end-user platforms, including WhatsApp, Discord, and Slack.
Userlikeintegrates with FAQ documents, product documentation, and previous chat histories. It supports end-user platforms like WhatsApp, Facebook Messenger, and SMS, with Instagram integration coming soon.
My AskAIoffers extensive integration capabilities, supporting a wide range of content sources including websites, Google Drive, Notion, Confluence, and more. It also integrates with various end-user platforms such as Zendesk, Intercom, HubSpot, and Slack, providing a comprehensive solution for customer support needs.
Compliance and Support
All three platforms are GDPR compliant.Voiceflowadditionally holds SOC-2 compliance, which might be a consideration for businesses with stringent security requirements. Support options vary, withVoiceflowoffering community and email support, and priority support for higher tiers.Userlikeprovides GPT-4 support across all plans, whileMy AskAIoffers web, email, and video support for Pro users, and dedicated Slack and success manager support for Enterprise users.
Conclusion
In summary, whileVoiceflowandUserlikeoffer robust AI customer support features,My AskAIdistinguishes itself by providing additional AI features for support agents, comprehensive integration options, and clear pricing structures. This makes My AskAI a compelling choice for businesses looking to enhance both customer interactions and support team efficiency.
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