AI customer support features comparison: Voiceflow vs Userdesk
Voiceflow and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and assisting with customer inquiries. Both platforms offer a range of pricing plans and usage tiers tailored to different business needs, although their features and pricing structures differ significantly.
Voiceflow provides several usage tiers, from a free Sandbox plan with 100k monthly AI tokens to an Enterprise plan with unlimited tokens, with prices ranging from $50 per month for the Pro plan to custom pricing for the Enterprise plan. It offers robust analytics and insights, but lacks features like human handover and an AI email assistant. Voiceflow's pricing per 1,000 tickets or chats is not publicly available and is determined on a per-organization basis.
Userdesk, on the other hand, has a more straightforward pricing model, charging $24 per 1,000 tickets or chats. It offers a free plan with 30 AI messages per month and scales up to an Enterprise plan with 100,000 AI messages per month, with prices ranging from $0 to $499 per month. Unlike Voiceflow, Userdesk does not provide analytics or insights, but it does include email lead capture and an option to remove branding for an additional fee. Both platforms do not support human handover or an AI email assistant, making them similar in this regard.
Full breakdown: All available features and pricing
| Feature | Voiceflow | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Websites Files (PDFs) Notion pages sitemap.xml |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
WordPress Shopify Webflow Wix Any website Slack |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Voiceflow, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets through automated responses and interactions. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
AI Customer Support Features
All three platforms, Voiceflow, Userdesk, and My AskAI, offer AI customer support features. They aim to streamline customer interactions and reduce the load on human support agents.
AI Features for Support Agents
Voiceflow does not offer AI features specifically for support agents, whereas My AskAI does provide these capabilities. The status of such features in Userdesk is to be confirmed.
Pricing Plans
Voiceflow offers a range of pricing plans starting from a free Sandbox version to a custom-priced Enterprise plan. Userdesk provides a free tier and scales up to an Enterprise plan at $499 per month, with an additional $39 per month to remove branding. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to a Pro plan at $99 per month, and offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Voiceflow's pricing for AI per 1,000 tickets or chats is provided on a custom basis. Userdesk charges $24, while My AskAI charges $99 for the same.
Usage Tiers
Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. Userdesk offers a range from 30 AI messages per month in the free tier to 100,000 AI messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Human Handover
My AskAI supports human handover, which allows seamless transition from AI to human agents. This feature is not available in Voiceflow and Userdesk.
Conversation Analytics/Insights
Both Voiceflow and My AskAI offer conversation analytics and insights, enabling businesses to track and improve customer interactions. Userdesk does not provide this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in either Voiceflow or Userdesk.
Email Lead Capture
All three platforms—Voiceflow, Userdesk, and My AskAI—support email lead capture, helping businesses collect and manage leads effectively.
Content Limits
Voiceflow's content limits vary by plan, starting from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Userdesk's limits range from 50,000 training words in the free tier to 50 million words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Voiceflow allows up to 2 agents in the Sandbox plan and unlimited agents in the Teams and Enterprise plans. Userdesk supports 1 chatbot in the free and Hobby plans, scaling up to 50 chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the three platforms—Voiceflow, Userdesk, and My AskAI—provide a hosted help center.
Chatbot Flow Builder
Voiceflow includes a chatbot flow builder, a feature absent in both Userdesk and My AskAI.
Integrations (Content/Knowledge)
Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. Userdesk supports websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Voiceflow integrates with multiple platforms including Whatsapp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
GDPR Compliance
All three platforms—Voiceflow, Userdesk, and My AskAI—are GDPR compliant, ensuring data protection and privacy.
SOC-2 Compliance
Voiceflow is SOC-2 compliant, whereas Userdesk and My AskAI are not.
Support
Voiceflow offers varying levels of support depending on the plan, from community support in the Sandbox plan to account manager support in the Enterprise plan. Userdesk's support details are not provided. My AskAI provides web and email support in the Essentials plan, priority support with video in the Pro plan, and Slack and success manager support in the Enterprise plan.
AI Models Available
Voiceflow supports different AI models based on the plan, from ChatGPT in the Sandbox plan to all LLMs in higher tiers. Userdesk offers GPT-3.5 in the free and Hobby plans, and both GPT-3.5 and GPT-4 in higher plans. My AskAI provides GPT-4o in the Essentials and Pro plans, and GPT-4o/Claude/Gemini in the Enterprise plan.
API Access
All three platforms—Voiceflow, Userdesk, and My AskAI—offer API access, enabling integration with other systems and customization.
Conclusion
Voiceflow, Userdesk, and My AskAI each offer unique features and pricing structures tailored to different business needs. Voiceflow excels in chatbot flow building and offers a wide range of integrations. Userdesk provides a broad range of pricing options and supports multiple AI models. My AskAI stands out with its comprehensive AI features for support agents, human handover capability, and extensive integrations, making it a robust choice for businesses seeking a versatile AI customer support solution.
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