AI customer support features comparison:Voiceflowvs Stonly

Introduction

Voiceflow, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities, catering to different business needs. Below, we provide an objective comparison of these three platforms.

AI Customer Support and Agent Features

Voiceflow, Stonly, and My AskAI all offer AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which the other two do not provide. This additional functionality can enhance the efficiency of human support staff.

Pricing Plans

Voiceflow’s pricing ranges from a free Sandbox plan to custom-priced Enterprise plans, with intermediate options like Pro at $50/month and Teams at $625/month. Stonly’s plans start at $124/month for the Starter plan and go up to custom pricing for Enterprise. My AskAI offers a more straightforward pricing structure with Essentials at $60/month, Pro at $99/month, and custom pricing for Enterprise, along with a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

Voiceflow and Stonly do not provide specific pricing for AI per 1,000 tickets/chats, whereas My AskAI offers this service at $99, providing a clear cost structure for businesses to plan their budgets.

Usage Tiers

Voiceflow offers various usage tiers based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI’s usage tiers are defined by the number of conversations per month, starting from 200 in the Essentials plan to unlimited in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Among the three, only My AskAI supports human handover, enabling seamless transition from AI to human agents when needed, enhancing customer experience and support efficiency.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving support strategies.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, offering an additional channel for customer support automation.

Email Lead Capture

Voiceflow and My AskAI both support email lead capture, whereas Stonly does not offer this feature, limiting its lead generation capabilities.

Content Limits

Voiceflow imposes content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility in content management.

Number of Chatbots/Agents

Voiceflow's number of agents varies by plan, from 2 agents in the Sandbox plan to unlimited in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots/agents.

Hosted Help Centre

Stonly is the only platform that offers a hosted help center, providing a centralized location for customer support resources.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, allowing users to design complex conversation flows. This feature is not available in Stonly or My AskAI.

Integrations

Voiceflow integrates with various content and knowledge platforms, including websites, files, and third-party software like Zendesk Help Center. My AskAI offers a wide range of integrations, including websites, multiple file types, Google Drive, Notion, and more, as well as end-user integrations like Zendesk, Intercom, and Slack. Stonly's integration options are limited and not extensively detailed.

Compliance

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, adding an extra layer of data security assurance.

Support

Voiceflow's support varies by plan, from community support in the Sandbox plan to priority support and account management in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan. Stonly’s support details are not clearly specified.

AI Models Available

Voiceflow offers ChatGPT in the Sandbox plan and all LLMs in higher-tier plans. My AskAI uses GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. Stonly does not specify the AI models used.

API Access

All three platforms provide API access, allowing for further customization and integration with existing systems.

Conclusion

Voiceflow, Stonly, and My AskAI each have their strengths and cater to different business needs. My AskAI stands out with its comprehensive AI capabilities for both customer support and support agents, competitive pricing, and extensive integration options, making it a robust choice for businesses looking to enhance their customer support operations.