Voiceflow and SiteGPT are AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Voiceflow offers a range of usage tiers, from a free Sandbox plan with 100k monthly AI tokens to a customizable Enterprise plan with unlimited tokens. Pricing for Voiceflow starts at $50 per month for the Pro plan, scaling up to $625 per month for the Teams plan, with the Enterprise plan requiring a custom quote. Voiceflow includes features like analytics and insights, as well as email lead capture, but it does not support human handover or an AI email assistant.
In contrast, SiteGPT's pricing is more straightforward, with a cost of $25 per 1,000 tickets/chats. It also offers various tiers, starting from the Starter plan at $49 per month for 4k messages, up to the Enterprise plan at $999 per month for unlimited messages. Additional features include human handover, analytics and insights, and email lead capture, with optional add-ons like removing SiteGPT branding for $50 per month and purchasing extra messages. Both platforms provide essential analytics and email lead capture capabilities, but SiteGPT distinguishes itself with human handover functionality and a more transparent pricing structure.
| Feature | Voiceflow | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing, and capabilities, making them suitable for different business needs.
All three platforms—Voiceflow, SiteGPT, and My AskAI—offer robust AI customer support features. However, when it comes to providing AI features specifically for support agents, Voiceflow falls short. Both SiteGPT and My AskAI offer AI functionalities tailored for support agents, enhancing their ability to resolve customer issues efficiently.
Voiceflow offers four pricing tiers: Sandbox (Free), Pro ($50/mo), Teams ($625/mo), and Enterprise (Custom pricing). SiteGPT has a more varied pricing structure with Starter ($49/mo), Growth ($99/mo), Scale ($399/mo), and Enterprise (starting at $999/mo). Additionally, SiteGPT charges $50/mo to remove branding and $50/mo for an extra 5,000 messages. My AskAI provides three plans: Essentials ($60), Pro ($99), and Enterprise (price on application), with a 30-day free trial available for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Voiceflow uses a price-on-application (POA) model, making it less transparent. SiteGPT charges $25, while My AskAI is priced at $99.
Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. SiteGPT offers message-based tiers, starting at 4k messages per month in the Starter plan and going up to unlimited messages in the Enterprise plan. My AskAI uses conversation limits, with the Essentials plan allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover is a critical feature for complex queries. Voiceflow does not offer this capability, whereas both SiteGPT and My AskAI support human handover, allowing seamless transition to a human agent when necessary.
All three platforms—Voiceflow, SiteGPT, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their AI models.
My AskAI stands out by offering an AI email assistant, a feature not available in either Voiceflow or SiteGPT. This can be particularly useful for businesses looking to automate email responses and capture leads efficiently.
Email lead capture is a common feature across all three platforms, ensuring businesses can gather customer information effortlessly.
Voiceflow's content limits vary from 50 knowledge base sources in the Sandbox plan to unlimited sources in the Enterprise plan. SiteGPT's limits range from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Voiceflow allows 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. SiteGPT offers 1 chatbot in the Starter plan, 2 in Growth, 5 in Scale, and unlimited in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI support functionalities.
Voiceflow includes a chatbot flow builder,
