AI customer support features comparison: Voiceflow vs SiteGPT

Voiceflow vs. SiteGPT vs. My AskAI: AI Customer Support Tools

Voiceflow, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing, and capabilities, making them suitable for different business needs.

AI Customer Support Features and Agent Support

All three platforms—Voiceflow, SiteGPT, and My AskAI—offer robust AI customer support features. However, when it comes to providing AI features specifically for support agents, Voiceflow falls short. Both SiteGPT and My AskAI offer AI functionalities tailored for support agents, enhancing their ability to resolve customer issues efficiently.

Pricing Plans

Voiceflow offers four pricing tiers: Sandbox (Free), Pro ($50/mo), Teams ($625/mo), and Enterprise (Custom pricing). SiteGPT has a more varied pricing structure with Starter ($49/mo), Growth ($99/mo), Scale ($399/mo), and Enterprise (starting at $999/mo). Additionally, SiteGPT charges $50/mo to remove branding and $50/mo for an extra 5,000 messages. My AskAI provides three plans: Essentials ($60), Pro ($99), and Enterprise (price on application), with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. Voiceflow uses a price-on-application (POA) model, making it less transparent. SiteGPT charges $25, while My AskAI is priced at $99.

Usage Tiers

Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. SiteGPT offers message-based tiers, starting at 4k messages per month in the Starter plan and going up to unlimited messages in the Enterprise plan. My AskAI uses conversation limits, with the Essentials plan allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

Human handover is a critical feature for complex queries. Voiceflow does not offer this capability, whereas both SiteGPT and My AskAI support human handover, allowing seamless transition to a human agent when necessary.

Conversation Analytics/Insights

All three platforms—Voiceflow, SiteGPT, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their AI models.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Voiceflow or SiteGPT. This can be particularly useful for businesses looking to automate email responses and capture leads efficiently.

Email Lead Capture

Email lead capture is a common feature across all three platforms, ensuring businesses can gather customer information effortlessly.

Content Limits

Voiceflow's content limits vary from 50 knowledge base sources in the Sandbox plan to unlimited sources in the Enterprise plan. SiteGPT's limits range from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Voiceflow allows 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. SiteGPT offers 1 chatbot in the Starter plan, 2 in Growth, 5 in Scale, and unlimited in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the platforms offer a hosted help center, focusing instead on chatbot and AI support functionalities.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, enabling businesses to design conversational flows. This feature is not available in SiteGPT or My AskAI.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. SiteGPT supports a wide range of integrations, including Google Drive, Dropbox, OneDrive, and Notion, among others. My AskAI also offers extensive integrations with websites, various file types, and multiple third-party platforms like Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Voiceflow integrates with platforms like WhatsApp, Discord, Slack, and Telegram. SiteGPT supports Google Chat, Messenger, Crisp, and Slack, with upcoming integrations for WhatsApp and Intercom. My AskAI provides a comprehensive range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms like Tidio and Freshchat.

Compliance and Support

All three platforms are GDPR compliant, ensuring data privacy and security. Voiceflow is also SOC-2 compliant, a feature not available in SiteGPT or My AskAI. Support varies, with Voiceflow offering community support in the Sandbox plan and more personalized support in higher tiers. SiteGPT provides email support across all plans, with phone and custom support solutions available in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan.

AI Models Available and API Access

Voiceflow supports ChatGPT in the Sandbox plan and all LLMs in higher tiers. SiteGPT uses GPT-4o across all plans. My AskAI offers GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. All three platforms provide API access, enabling businesses to integrate their AI functionalities with other systems.

Conclusion

Voiceflow, SiteGPT, and My AskAI each offer distinct features and pricing models for AI customer support. Voiceflow excels with its chatbot flow builder and extensive usage tiers. SiteGPT provides a wide range of integrations and message-based pricing. My AskAI stands out with its AI email assistant, unlimited content limits, and comprehensive integrations, making it a versatile choice for businesses seeking robust AI customer support solutions.