Voiceflow and Neople are AI customer support tools designed to help businesses manage and deflect support tickets. Voiceflow offers a tiered pricing model with several plans, including a free Sandbox tier, a Pro tier at $50 per month, a Teams tier at $625 per month, and a customizable Enterprise plan. The platform provides analytics and insights but does not support human handover or an AI email assistant. Voiceflow does, however, include an email lead capture feature, which can be useful for generating potential customer leads.
Neople, on the other hand, charges $334 per 1,000 tickets or chats and offers three main pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. Detailed information on usage tiers, human handover capabilities, and analytics or insights is not provided. Similar to Voiceflow, Neople does not offer an AI email assistant or email lead capture features. The lack of detailed feature information makes it challenging to directly compare the two platforms beyond their pricing structures and some basic capabilities.
| Feature | Voiceflow | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $334 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Voiceflow pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Voiceflow, Neople, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets effectively. Each platform offers distinct features, pricing models, and capabilities tailored to various customer support needs.
Voiceflow and My AskAI both offer AI customer support features, while Neople does not. This makes Voiceflow and My AskAI suitable for companies looking to implement AI-driven customer support solutions directly.
Neople and My AskAI provide AI features specifically for support agents, enhancing their ability to resolve customer issues efficiently. Voiceflow, however, does not offer such functionalities.
Voiceflow offers a tiered pricing model starting from a free Sandbox plan to a customizable Enterprise plan. Neople's pricing is considerably higher, starting at €1500 per month. My AskAI provides more affordable options with plans ranging from $60 to $99 per month, and a customizable Enterprise plan. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a unique benefit.
Voiceflow's AI pricing is available on request, while Neople charges $334 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option for businesses with high volumes of customer interactions.
Voiceflow provides generous usage tiers, with the Sandbox plan offering 100k monthly AI tokens and the Enterprise plan offering unlimited tokens. My AskAI offers clear usage limits with the Essentials plan allowing 200 conversations per month and the Pro plan allowing 1,000 conversations per month, with an additional $0.10 per conversation beyond these limits. Neople's usage tiers are not specified.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature, and it is not specified for Neople.
Both Voiceflow and My AskAI provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions. Neople does not specify this feature.
My AskAI includes an AI email assistant, a feature not available in Voiceflow or Neople, enhancing its utility for managing email-based customer support.
Voiceflow and My AskAI both offer email lead capture capabilities, while Neople does not specify this feature.
Voiceflow's content limits range from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Voiceflow's plans range from 2 agents in the Sandbox plan to unlimited agents in the Enterprise plan. My AskAI's Essentials and Pro plans support one agent with two modes (public and private), while the Enterprise plan offers unlimited agents. Neople does not specify the number of chatbots/agents.
None of the platforms offer a hosted help center.
Voiceflow offers a chatbot flow builder, allowing users to design and customize their chatbot interactions. My AskAI does not include this feature, and it is not specified for Neople.
Voiceflow supports integrations with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople's integrations are not specified.
Voiceflow integrates with multiple end-user platforms, including Whatsapp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI also offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Neople's end-user integrations are not specified.
All three platforms are GDPR compliant. Voiceflow and Neople are SOC-2 compliant, while My AskAI is not.
Voiceflow offers varying levels of support depending on the plan, from community support in the Sandbox plan to account manager support in the
