AI customer support features comparison: Voiceflow vs LiveHelpNow
Voiceflow and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox tier to a custom-priced Enterprise tier. The platform supports up to 10 million monthly AI tokens for the Teams plan and offers unlimited tokens for Enterprise users. Key features include analytics and insights, email lead capture, but it lacks human handover and AI email assistant capabilities. Voiceflow's pricing is structured around monthly AI token usage, with the Pro plan costing $50 per month and the Teams plan priced at $625 per month.
In contrast, LiveHelpNow provides a more segmented pricing approach based on specific functionalities, such as live chat, ticket management, and call management, each priced per agent. The platform also offers additional services like chatbots and advanced AI features under separate pricing plans. Notably, LiveHelpNow supports human handover, which is absent in Voiceflow, and includes analytics and insights, as well as email lead capture. The chatbot service is priced at $95 per month, while the Hue AI feature costs $300 per month. While both platforms aim to streamline customer support, their pricing structures and feature sets cater to different user needs and organizational scales.
Full breakdown: All available features and pricing
| Feature | Voiceflow | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Website Documents Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow vs. LiveHelpNow vs. My AskAI
Overview
Voiceflow, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers unique features, pricing plans, and capabilities to cater to various business needs.
AI Customer Support Features
All three platforms offer AI customer support features. However, Voiceflow does not provide AI features specifically for support agents, whereas both LiveHelpNow and My AskAI do.
Pricing Plans
Voiceflow's pricing starts with a free Sandbox plan, scaling up to $625 per month for the Teams plan, with custom pricing for Enterprise. LiveHelpNow's pricing is more modular, with separate charges for different features like live chat, ticket management, and AI capabilities. My AskAI offers straightforward pricing tiers: Essentials at $60, Pro at $99, and custom pricing for Enterprise, with a 30-day free trial for all plans.
AI Pricing per 1,000 Tickets/Chats
Voiceflow and LiveHelpNow do not provide specific pricing for AI per 1,000 tickets/chats, whereas My AskAI charges $99 for this service, providing clear cost expectations.
Usage Tiers
Voiceflow offers different usage tiers based on monthly AI tokens, starting from 100k tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI provides usage tiers based on the number of conversations per month, with additional charges for exceeding limits. LiveHelpNow does not specify its usage tiers.
Human Handover
Voiceflow lacks a human handover feature, whereas both LiveHelpNow and My AskAI include this capability, ensuring seamless transitions between AI and human agents.
Conversation Analytics/Insights
All three platforms offer conversation analytics and insights, helping businesses understand and optimize customer interactions.
AI Email Assistant
Only My AskAI includes an AI email assistant, offering additional support capabilities that Voiceflow and LiveHelpNow do not.
Email Lead Capture
Email lead capture is available across all three platforms, aiding in lead generation and customer engagement.
Content Limits
Voiceflow sets content limits based on the plan, ranging from 50 to unlimited knowledge base sources per agent. My AskAI offers unlimited content limits across all plans, with automatic updates, providing greater flexibility. LiveHelpNow does not specify content limits.
Number of Chatbots/Agents
Voiceflow's number of agents varies by plan, from 2 agents in the Sandbox plan to unlimited in higher tiers. My AskAI allows for one chatbot with two modes (public and private) in lower tiers and unlimited in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
Hosted Help Centre
LiveHelpNow is the only platform that offers a hosted help center, whereas Voiceflow and My AskAI do not.
Chatbot Flow Builder
Voiceflow includes a chatbot flow builder, a feature not offered by LiveHelpNow and My AskAI, which may appeal to businesses needing custom chatbot workflows.
Integrations (Content/Knowledge)
Voiceflow integrates with various websites, files, and third-party software. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, and more, providing extensive content and knowledge management options. LiveHelpNow's integrations are less specified.
Integrations (End Users)
All three platforms support multiple end-user integrations. Voiceflow includes popular messaging platforms like WhatsApp and Discord. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, and more, offering comprehensive connectivity. LiveHelpNow's integrations are detailed on their website.
Compliance
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, a certification not mentioned for LiveHelpNow and My AskAI.
Support
Voiceflow's support varies by plan, from community support in the Sandbox plan to dedicated account managers in the Enterprise plan. My AskAI offers tiered support, including web, email, and priority support for higher plans. LiveHelpNow's support details are not provided.
AI Models Available
Voiceflow uses ChatGPT in the Sandbox plan and all major LLMs in higher plans. My AskAI utilizes GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise. LiveHelpNow does not specify the AI models used.
API Access
All three platforms provide API access, facilitating custom integrations and advanced functionalities.
Conclusion
Voiceflow, LiveHelpNow, and My AskAI each offer distinct features and pricing structures. My AskAI stands out with its AI email assistant, extensive integrations, and clear cost structure for AI usage, making it a compelling choice for businesses seeking comprehensive AI customer support solutions.
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