Voiceflow and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a range of usage tiers from a free Sandbox plan to a customizable Enterprise plan, with pricing starting at $50 per month for the Pro tier. It provides analytics and insights, and email lead capture capabilities, but does not support human handover or an AI email assistant. The pricing for support tickets or chats is provided on request (POA), indicating a potentially flexible pricing model based on specific business needs.
LivechatAI, on the other hand, has a more straightforward pricing structure, charging $55 per 1,000 tickets or chats. Its usage tiers range from a free plan to an Expert plan priced at $389 per month, with varying limits on the number of GPT messages. Unlike Voiceflow, LivechatAI supports human handover, which can be crucial for complex customer interactions requiring human intervention. It also offers analytics, insights, and email lead capture, but lacks an AI email assistant. This makes LivechatAI a potentially more predictable option in terms of cost and feature set for businesses with specific requirements for human involvement in customer support.
| Feature | Voiceflow | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $55 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Voiceflow, LivechatAI, and My AskAI—offer AI customer support features. This core functionality enables businesses to automate responses and manage customer interactions more effectively.
Voiceflow does not offer AI features specifically designed for support agents. In contrast, both LivechatAI and My AskAI provide these features, making them more versatile for support teams looking to enhance their operational efficiency.
Voiceflow's pricing starts with a free Sandbox plan and scales up to an Enterprise plan with custom pricing. LivechatAI offers a more granular pricing structure, starting with a free plan and extending to an Expert plan at $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with custom pricing. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be a significant advantage for businesses looking to test the service before committing.
Voiceflow's AI pricing is available on request, whereas LivechatAI charges $55 and My AskAI charges $99 per 1,000 tickets/chats. This makes LivechatAI more cost-effective in terms of AI usage pricing compared to My AskAI.
Voiceflow offers different usage tiers based on monthly AI tokens, with Sandbox providing 100k tokens and Enterprise offering unlimited tokens. LivechatAI's tiers are based on the number of GPT messages, ranging from 100 to unlimited. My AskAI offers usage tiers based on the number of conversations, with Essentials allowing 200 conversations per month and Enterprise offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits, providing a clear and straightforward pricing structure.
Voiceflow lacks a human handover feature, which is available in both LivechatAI and My AskAI. This feature is crucial for scenarios where human intervention is necessary to resolve complex customer issues.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.
My AskAI stands out by offering an AI email assistant, a feature not available in either Voiceflow or LivechatAI. This capability can be particularly beneficial for businesses looking to automate email responses.
All three platforms support email lead capture, allowing businesses to collect customer information and follow up on leads.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing up to 50 knowledge base sources per agent and Enterprise offering unlimited sources. LivechatAI offers unlimited content but caps it at 100 million characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering a more flexible content management solution.
Voiceflow's plans range from 2 agents in the Sandbox plan to unlimited agents in the Enterprise plan. LivechatAI offers up to 10 AI bots in its highest plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI functionalities.
Voiceflow includes a chatbot flow builder, a feature not available in LivechatAI or My AskAI. This tool allows businesses to design and customize their chatbot interactions.
Voiceflow supports integrations with websites, files, sitemaps, and third-party software like Zendesk. LivechatAI offers similar integrations but lacks the breadth of My AskAI, which integrates with a wide array of platforms including Google Drive, Notion, Confluence, SharePoint, and more. This extensive integration capability makes My AskAI highly adaptable to various business ecosystems.
Voiceflow integrates with multiple communication platforms such as WhatsApp, Discord, Slack, and Telegram. LivechatAI supports Slack and WhatsApp. My AskAI offers a comprehensive range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and several others, providing businesses with greater flexibility in customer engagement.
All three platforms are GDPR compliant. Voiceflow is SOC-2 compliant, while LivechatAI and My AskAI are not. Support options vary, with Voiceflow offering community and email support, LivechatAI providing live chat support, and My AskAI offering web, email, and video support, with priority and success manager support for higher-tier plans.
Voiceflow supports all LLMs in its higher-tier plans. LivechatAI offers GPT-4, Llama, Mistral, and Claude. My AskAI supports GPT-4 across all plans, with additional models like Claude and Gemini available in the Enterprise plan.
All three platforms provide API access, allowing businesses to integrate their AI customer support functionalities with other systems and applications.
In summary, while Voiceflow, LivechatAI, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with its AI email assistant, extensive integrations, and flexible content management. These features, combined with a straightforward pricing structure and comprehensive support options, position My AskAI as a versatile and adaptable solution for businesses seeking to enhance their customer support capabilities.
