AI customer support features comparison: Voiceflow vs Kommunicate
Voiceflow and Kommunicate are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox tier to a customizable Enterprise tier. The platform provides analytics and insights but does not support human handover, focusing instead on automated interactions. Voiceflow's pricing for 1,000 tickets or chats is provided on request, and it includes features like email lead capture but lacks an AI email assistant.
Kommunicate, on the other hand, has a more straightforward pricing structure, charging $84 per 1,000 tickets or chats. Its usage tiers include Lite, Advanced, and Enterprise, with monthly plans starting at $100 for the Lite tier. Unlike Voiceflow, Kommunicate supports human handover, allowing seamless transitions between AI and human agents. It also offers analytics and insights, as well as email lead capture, but does not include an AI email assistant. This makes Kommunicate suitable for businesses that require a blend of automated and human customer support interactions.
Full breakdown: All available features and pricing
| Feature | Voiceflow | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Lite - not specified Advanced - not specified Enterprise - Custom Pricing |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Lite - not specified Advanced - not specified Enterprise - Custom Pricing |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Voiceflow, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—Voiceflow, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Voiceflow or Kommunicate.
Pricing Plans
Voiceflow offers a variety of pricing plans starting from a free Sandbox tier, with Pro at $50 per month, Teams at $625 per month, and custom pricing for Enterprise. Kommunicate's pricing starts from $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for Enterprise. My AskAI offers Essentials at $60, Pro at $99, and custom pricing for Enterprise, with a notable 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The cost per 1,000 tickets or chats is $99 for My AskAI. Kommunicate offers a slightly lower rate at $84. Voiceflow's pricing for this feature is not openly available and is provided upon request.
Usage Tiers
Voiceflow's usage tiers range from 100,000 monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Kommunicate offers 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with custom pricing for Enterprise. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
Both Kommunicate and My AskAI support human handover, allowing for seamless transition from AI to human agents. Voiceflow does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
My AskAI is the only platform that offers an AI email assistant, adding another layer of automation and efficiency to customer support. This feature is not available in Voiceflow or Kommunicate.
Email Lead Capture
Voiceflow, Kommunicate, and My AskAI all offer email lead capture capabilities, aiding in lead generation and customer engagement.
Content Limits
Voiceflow's content limits vary by plan, from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Voiceflow allows for 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. Kommunicate does not specify the number of chatbots or agents for its plans. My AskAI provides 1 agent with two modes (public and private) in both the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
Hosted Help Centre
None of the three platforms offer a hosted help center as part of their feature set.
Chatbot Flow Builder
Voiceflow and Kommunicate both include a chatbot flow builder, enabling users to create custom conversation flows. My AskAI does not offer this feature.
Integrations (Content/Knowledge)
Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. Kommunicate supports web scraping, FAQs, documents, and various CRM systems like Zendesk and Salesforce. My AskAI offers extensive integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Voiceflow integrates with platforms like WhatsApp, Discord, Slack, and Telegram. Kommunicate's integrations can be found on their website. My AskAI offers integrations with a wide range of end-user platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant. Support varies, with Voiceflow offering community and email support, and priority support for higher tiers. Kommunicate provides email, knowledge base, live chat, and phone support, with personalized onboarding and dedicated account managers for Enterprise. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
AI Models Available
Voiceflow offers ChatGPT in the Sandbox plan and all LLMs in higher tiers. Kommunicate uses GPT-4o. My AskAI provides GPT-4o in Essentials and Pro plans, and offers additional models like Claude and Gemini in the Enterprise plan.
API Access
All three platforms provide API access, allowing for custom integrations and extended functionality.
In summary, while Voiceflow and Kommunicate offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, an AI email assistant, and extensive integration options, making it a versatile choice for businesses looking to enhance their customer support capabilities.
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