Voiceflow and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and providing various customer service functionalities. Voiceflow offers a tiered usage model with four plans: Sandbox, Pro, Teams, and Enterprise, each with increasing monthly AI token allowances. The pricing starts with a free Sandbox plan, followed by Pro at $50 per month, Teams at $625 per month, and a custom pricing model for Enterprise users. Voiceflow includes analytics and insights, as well as email lead capture capabilities, but it does not support human handover or an AI email assistant.
Helpkit, on the other hand, has a straightforward pricing model of $49 per 1,000 tickets or chats and offers three main pricing plans: Starter at $19 per month, Business at $39 per month, and Professional at $79 per month. Additionally, there is a specific HelpKit AI Chatbot plan priced at $49 per month. Helpkit also provides analytics and insights, along with email lead capture, but similarly lacks human handover and an AI email assistant. Both platforms aim to enhance customer support efficiency through automation, with Voiceflow offering more flexible usage tiers and Helpkit providing a simpler, more cost-effective pricing structure.
| Feature | Voiceflow | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $49 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Voiceflow, Helpkit, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service capabilities. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison to help you understand how these tools stack up against each other.
All three platforms—Voiceflow, Helpkit, and My AskAI—offer AI customer support features. These features are aimed at automating responses to common customer queries, thereby reducing the load on human support agents.
Voiceflow and Helpkit do not offer AI features specifically designed for support agents. In contrast, My AskAI includes AI capabilities that assist support agents, making it a comprehensive solution for both customer and agent support.
Voiceflow's pricing plans range from a free Sandbox tier to custom pricing for Enterprise. Their Pro plan is $50 per month, and the Teams plan is $625 per month. Helpkit offers a more straightforward pricing structure with plans starting at $19 per month and a HelpKit AI Chatbot option at $49 per month. My AskAI's plans start at $60 per month for Essentials, $99 for Pro, and custom pricing for Enterprise, with a 30-day free trial available for all plans without requiring a credit card.
Voiceflow's pricing for AI per 1,000 tickets/chats is determined on a POA (Price on Application) basis. Helpkit charges $49 for this metric, while My AskAI charges $99.
Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100,000 tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Helpkit does not provide specific usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 charge per conversation beyond these limits.
My AskAI stands out by offering human handover capabilities, allowing for seamless transition from AI to human agents when necessary. This feature is not available in Voiceflow or Helpkit.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its utility in managing email-based customer support.
Voiceflow, Helpkit, and My AskAI all support email lead capture, helping businesses gather potential customer information through their AI chat interactions.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Helpkit does not specify content limits. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Voiceflow offers varying numbers of agents depending on the plan, from 2 agents in the Sandbox plan to unlimited agents in the Enterprise plan. Helpkit does not specify the number of chatbots or agents. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, a feature not available in Voiceflow or My AskAI.
Voiceflow includes a chatbot flow builder, allowing users to design custom conversation flows. This feature is not available in Helpkit or My AskAI.
Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Voiceflow supports a wide range of end-user integrations, including WhatsApp, Discord, Slack, Telegram, and more. Helpkit's end-user integration is limited to websites. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Helpkit and My AskAI are not.
