Voiceflow and HappyChat AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a range of usage tiers from Sandbox with 100k monthly AI tokens to Enterprise with unlimited tokens. Their pricing plans start with a free Sandbox tier and go up to custom pricing for Enterprise, with intermediate options like Pro at $50 per month and Teams at $625 per month. Voiceflow provides analytics and insights and includes email lead capture, but it does not support human handover or AI email assistance.
HappyChat AI, on the other hand, has a more straightforward pricing structure, charging $24 per 1,000 tickets/chats. Its usage tiers range from a Free plan with 50 messages per month to an Enterprise Plan with 50k messages per month. The pricing plans start at $0 per month for the Free tier and go up to $399 per month for the Enterprise Plan, with intermediate options like Starter at $19 per month, Growth at $49 per month, and Pro at $99 per month. Similar to Voiceflow, HappyChat AI offers analytics and insights and includes email lead capture, but it also lacks human handover and AI email assistance capabilities.
In summary, both Voiceflow and HappyChat AI provide robust solutions for managing customer support tickets with various pricing and usage tiers to cater to different business needs. While Voiceflow offers more extensive token-based usage options, HappyChat AI provides a more budget-friendly and simpler pricing model. Both tools lack human handover and AI email assistant features but provide valuable analytics and email lead capture functionalities.
| Feature | Voiceflow | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features tailored to different business needs, from small startups to large enterprises.
All three platforms—Voiceflow, HappyChat AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, whereas Voiceflow does not offer this capability, and HappyChat AI's offering is to be confirmed.
Voiceflow offers multiple pricing tiers: Sandbox (free), Pro ($50/month), Teams ($625/month), and Enterprise (custom pricing). HappyChat AI provides a range of plans from Free ($0/month) to Enterprise ($399/month). My AskAI’s pricing starts at $60 for the Essentials plan and goes up to $99 for the Pro plan, with Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Voiceflow’s pricing for AI per 1,000 tickets/chats is determined on a per-order basis (POA), making it less transparent. HappyChat AI charges $24, while My AskAI charges $99, offering a clear and straightforward pricing structure.
Voiceflow provides various usage tiers, from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. HappyChat AI’s usage ranges from 50 messages per month in the Free plan to 50k messages per month in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to a human agent. In contrast, both Voiceflow and HappyChat AI do not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of support automation. Voiceflow and HappyChat AI do not provide this feature.
Voiceflow, HappyChat AI, and My AskAI all support email lead capture, allowing businesses to gather leads effectively through their AI systems.
Voiceflow’s content limits vary by plan, from 50 knowledge base sources in the Sandbox plan to unlimited sources in the Enterprise plan. HappyChat AI’s limits range from 20 source pages in the Free plan to 10k in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow allows 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. HappyChat AI supports 1 chatbot in the Free plan and up to 50 chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms—Voiceflow, HappyChat AI, or My AskAI—offer a hosted help center feature.
Voiceflow includes a chatbot flow builder, which is not available in HappyChat AI or My AskAI.
Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. HappyChat AI supports websites, files (PDF, DOCX), sitemaps, and Q&A. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Voiceflow integrates with platforms like WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. HappyChat AI integrates with WordPress, Webflow, Shopify, Wix, WhatsApp, with Messenger, Telegram, and Slack integrations coming soon. My AskAI supports integration with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. Voiceflow and HappyChat AI are SOC-2 compliant, while My AskAI is not. In terms of support, Voiceflow offers community support in the Sandbox plan, with additional email and priority support in higher tiers. HappyChat AI provides chat and email support, with priority support in the Pro and Enterprise plans. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and success manager support in the Enterprise plan.
Voiceflow uses ChatGPT in the Sandbox plan and supports all LLMs in higher tiers. HappyChat AI uses GPT-3 in lower tiers and GPT-4 in the Pro and Enterprise plans. My AskAI employs GPT-4o in the Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Voiceflow, HappyChat AI, and My AskAI—provide API access, allowing for further customization and integration capabilities.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional support agent features, AI email assistant, extensive integrations, and a comprehensive support structure.
