Voiceflow and Dante are AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a range of usage tiers from a free Sandbox plan with 100,000 monthly AI tokens to an Enterprise plan with unlimited tokens. Pricing for Voiceflow starts at $50 per month for the Pro tier and goes up to $625 per month for the Teams tier, with custom pricing for the Enterprise level. Voiceflow includes features such as analytics and insights and email lead capture but does not support human handover or an AI email assistant.
Dante, on the other hand, has a more granular pricing structure, with a cost of $25 per 1,000 tickets or chats. It offers multiple usage tiers, starting with a Free plan that includes 50 message credits and scaling up to the Business plan with 40,000 message credits for $399 per month. Additionally, Dante provides various add-ons such as unlimited AI messages for $49 per month and extra chatbots for $5 each per month. Dante supports human handover and offers analytics and insights, along with email lead capture, but does not feature an AI email assistant.
Overall, while both platforms provide essential analytics and email lead capture functionalities, Voiceflow focuses on higher-volume token-based plans with no human handover, whereas Dante offers more flexible and tiered pricing with the option for human handover and additional customizable features.
| Feature | Voiceflow | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Dante, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Voiceflow, Dante, and My AskAI, provide AI customer support features aimed at automating responses and improving customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, giving it an edge in enhancing internal support processes.
Voiceflow's pricing starts with a free Sandbox plan and scales up to a custom-priced Enterprise plan. Its Pro plan costs $50 per month, while the Teams plan is $625 per month. Dante offers a free plan and several paid tiers, ranging from $9 to $399 per month, with additional costs for specific features like unlimited AI messages and custom domains. My AskAI offers three main plans: Essentials at $60, Pro at $99, and a custom-priced Enterprise plan, all with a 30-day free trial.
Voiceflow's AI pricing is available on request (POA), making it less transparent compared to Dante and My AskAI. Dante charges $25 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume, indicating a higher cost but potentially more advanced features.
Voiceflow's usage tiers range from 100,000 monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Dante's tiers are based on message credits, starting at 50 for the free plan and going up to 40,000 for the Business plan. My AskAI offers a simpler structure with conversation limits, starting at 200 per month in the Essentials plan and going up to unlimited in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Voiceflow does not offer this feature, which may be a limitation for businesses requiring human intervention in customer interactions.
All three platforms provide conversation analytics and insights, helping businesses track performance and optimize their AI customer support strategies.
My AskAI is the only platform offering an AI email assistant, providing additional value by automating email responses and capturing leads through email interactions. Voiceflow and Dante do not offer this feature.
Voiceflow has varying content limits based on the plan, from 50 knowledge base sources in the Sandbox plan to unlimited sources in the Enterprise plan. Dante's limits are based on characters per chatbot, starting at 500,000 for the free plan and going up to 100 million for the Business plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.
Voiceflow's number of agents ranges from 2 in the Sandbox plan to unlimited in the higher tiers. Dante offers 1 chatbot in the free plan and up to 40 in the Business plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI-driven support solutions.
Voiceflow includes a chatbot flow builder, allowing users to create and customize chatbot interactions. Dante and My AskAI do not offer this feature, which may be a consideration for businesses looking for more control over chatbot workflows.
Voiceflow integrates with websites, various file types, and third-party software like Zendesk Help Center. Dante supports integrations with websites, Zotero Library, YouTube, Google Drive, and various file formats. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Voiceflow integrates with platforms like WhatsApp, Discord, Slack, Telegram, and more. Dante supports integrations with Wordpress, Google Drive, Discord, Facebook Messenger, and others. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp through Intercom/Zendesk.
All three platforms are GDPR compliant, ensuring data protection and privacy. However, only Voiceflow is SOC-2 compliant, indicating a higher level of security and compliance standards.
Voiceflow offers varying levels of support, from community support in the Sandbox plan to dedicated account managers in the Enterprise plan. Dante provides Discord community support and API setup support for higher tiers. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and dedicated success managers for the Enterprise plan, ensuring comprehensive support across all tiers.
Voiceflow supports ChatGPT in the Sandbox plan and all large language models (LLMs) in higher plans. Dante offers GPT-3.5 Turbo and GPT-4o models. My AskAI provides GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan, offering advanced AI capabilities.
All three platforms provide API access, allowing businesses to integrate their AI customer support solutions with other systems and platforms.
