Voiceflow and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a tiered pricing model with four distinct usage tiers: Sandbox, Pro, Teams, and Enterprise. The Sandbox tier is free and includes 100,000 monthly AI tokens, while the Pro and Teams tiers cost $50 and $625 per month, respectively, offering higher token limits. Enterprise pricing is customized based on specific needs. Voiceflow includes features such as analytics/insights and email lead capture, but it does not support human handover or an AI email assistant.
CustomGPT, on the other hand, provides a simpler pricing structure with three usage tiers: Standard, Premium, and Enterprise. The Standard tier costs $99 per month for 1,000 GPT-4 queries, while the Premium tier is priced at $499 per month for 5,000 queries. Enterprise pricing is also custom. Similar to Voiceflow, CustomGPT offers analytics/insights and email lead capture but lacks human handover and an AI email assistant. CustomGPT charges a flat rate of $250 per 1,000 tickets or chats, whereas Voiceflow's cost per 1,000 tickets or chats is determined on a POA (Price on Application) basis.
| Feature | Voiceflow | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $250 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Voiceflow, CustomGPT, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support ecosystem.
Voiceflow offers a tiered pricing structure with plans ranging from a free Sandbox option to a custom-priced Enterprise plan. CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with a custom option for Enterprise. My AskAI provides competitive pricing with the Essentials plan at $60, the Pro plan at $99, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, My AskAI is priced at $99, which is significantly lower than CustomGPT's $250. Voiceflow's pricing in this regard is available only upon request (POA).
Voiceflow's usage tiers are based on the number of monthly AI tokens, starting from 100k tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. CustomGPT's tiers are based on the number of GPT-4 queries, from 1,000 in the Standard plan to a custom amount in the Enterprise plan. My AskAI offers usage tiers based on conversations, with the Essentials plan allowing 200 conversations per month, the Pro plan 1,000 conversations per month, and unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.
A significant differentiator is the human handover feature, which is available only in My AskAI. Neither Voiceflow nor CustomGPT provides this capability.
All three platforms offer conversation analytics and insights, enabling businesses to track and analyze customer interactions effectively.
My AskAI is the only platform that includes an AI email assistant, providing an additional layer of support automation. Voiceflow and CustomGPT do not offer this feature.
All platforms—Voiceflow, CustomGPT, and My AskAI—support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. CustomGPT's limits are based on word count, from 60 million words in the Standard plan to a custom amount in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow allows for 2 agents in the Sandbox plan and unlimited agents in higher-tier plans. CustomGPT supports 10 custom chatbots in the Standard plan and up to 100 in the Premium plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Voiceflow, CustomGPT, or My AskAI—offer a hosted help center feature.
Voiceflow includes a chatbot flow builder, whereas CustomGPT and My AskAI do not have this feature.
Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. My AskAI also offers extensive integrati
