Voiceflow and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox tier to a custom-priced Enterprise tier. The service includes features such as email lead capture and analytics/insights, but lacks human handover and an AI email assistant. Pricing details for 1,000 tickets or chats are provided on application (POA), indicating a potentially variable cost structure depending on specific requirements.
Customerly, on the other hand, employs a usage-based billing system with clear pricing for 1,000 tickets or chats set at $300. The service tiers range from Essential to Enterprise, with prices starting at $9 per month for the Essential plan. Customerly supports human handover, analytics/insights, an AI email assistant, and email lead capture, offering a comprehensive suite of features to manage customer interactions efficiently. The structured pricing and additional capabilities might appeal to businesses looking for a more predictable cost and enhanced feature set.
| Feature | Voiceflow | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $300 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Customerly, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service through automation and AI capabilities. They offer various features tailored to different business needs, but there are notable distinctions in their offerings.
All three platforms—Voiceflow, Customerly, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing them with tools to improve their efficiency and effectiveness. Voiceflow and Customerly do not offer AI features specifically designed for support agents.
Voiceflow offers a tiered pricing structure with plans ranging from a free Sandbox option to an Enterprise plan with custom pricing. Customerly's pricing starts at $9 per month for the Essential plan and goes up to $299 per month for the Enterprise plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a 30-day free trial available for all plans without requiring a credit card.
For AI ticket/chat pricing, My AskAI charges $99 per 1,000 tickets/chats, while Customerly charges $300. Voiceflow's pricing for this feature is available on request. In terms of usage tiers, My AskAI offers 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with unlimited conversations on the Enterprise plan. Voiceflow and Customerly use a token-based and usage-based billing system, respectively.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
Customerly and My AskAI both offer AI email assistants and email lead capture features. Voiceflow lacks an AI email assistant but does offer email lead capture.
Voiceflow's content limits vary by plan, from 50 knowledge base sources per agent on the Sandbox plan to unlimited sources on the Enterprise plan. Customerly's content limits range from 1,000 interactions on the Essential plan to 50,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. In terms of agents, Voiceflow supports up to 2 agents on the Sandbox plan and unlimited agents on higher plans. My AskAI provides one agent with two modes (public and private) on lower plans and unlimited agents on the Enterprise plan.
Customerly is the only platform that offers a hosted help center. Both Voiceflow and Customerly include a chatbot flow builder, whereas My AskAI does not.
Voiceflow integrates with various content and end-user platforms, including websites, files, third-party software, and communication channels like WhatsApp and Slack. Customerly integrates with tools like WordPress, Zapier, and Google Analytics. My AskAI offers extensive integrations, including websites, files, Google Drive, Notion, Zendesk, Intercom, and various communication platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant, but only Voiceflow is SOC-2 compliant. Support options vary, with Voiceflow offering community and email support across different plans, Customerly not specifying its support channels, and My AskAI providing web, email, and priority support, including a success manager for Enterprise clients.
Voiceflow supports multiple AI models, including ChatGPT and other large language models (LLMs). Customerly and My AskAI both utilize GPT-4o, with My AskAI also offering Claude and Gemini models for Enterprise clients. All three platforms provide API access for integration and customization.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI capabilities for support agents, more flexible pricing and usage tiers, extensive integrations, and comprehensive support options. Voiceflow and Customerly also have their unique strengths, such as Voiceflow's chatbot flow b
