AI customer support features comparison:Voiceflowvs CoSupport AI

Overview

Voiceflow, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Voiceflow, CoSupport AI, and My AskAI—offer AI customer support features. However, only CoSupport AI and My AskAI provide additional AI features specifically designed for support agents, giving them an edge in agent assistance capabilities.

Pricing Plans

Voiceflow offers a tiered pricing structure starting with a free Sandbox plan and escalating to Pro at $50 per month, Teams at $625 per month, and custom pricing for Enterprise. My AskAI has a straightforward pricing model with Essentials at $60, Pro at $99, and Enterprise on a POA basis, all including a 30-day free trial without requiring a credit card. CoSupport AI's pricing details are not provided.

AI Price Per 1,000 Tickets/Chats

Voiceflow and CoSupport AI have pricing on application (POA) for AI per 1,000 tickets/chats, making it less transparent. My AskAI offers a clear rate of $99 for 1,000 tickets/chats.

Usage Tiers

Voiceflow offers various usage tiers from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI provides 200 conversations per month in Essentials, 1,000 in Pro, and unlimited in Enterprise, with a $0.10 charge per conversation beyond the limits. CoSupport AI does not provide information on usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents. Voiceflow and CoSupport AI do not provide this feature.

Conversation Analytics/Insights

Both Voiceflow and My AskAI offer conversation analytics and insights, aiding in performance tracking and improvement. CoSupport AI does not provide information on this feature.

AI Email Assistant

My AskAI includes an AI email assistant, enhancing its support capabilities. This feature is not available in Voiceflow and CoSupport AI.

Email Lead Capture

Voiceflow and My AskAI both support email lead capture, aiding in customer engagement and data collection. CoSupport AI does not provide information on this feature.

Content Limits

Voiceflow imposes content limits based on the plan, ranging from 50 knowledge base sources per agent in Sandbox to unlimited in Enterprise. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing more flexibility. CoSupport AI's content limits are not specified.

Number of Chatbots/Agents

Voiceflow's plans range from 2 agents in Sandbox to unlimited in Enterprise. My AskAI offers 1 chatbot with two modes (public and private) in Essentials and Pro, with unlimited chatbots in the Enterprise plan. CoSupport AI does not provide this information.

Hosted Help Centre

Neither Voiceflow nor My AskAI provide a hosted help center. CoSupport AI does not specify if this feature is available.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, enabling customized conversational flows. My AskAI does not offer this feature. CoSupport AI's capabilities in this area are not detailed.

Integrations (Content/Knowledge)

Voiceflow integrates with various content sources like websites, files, and third-party software such as Zendesk Help Center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, and more. CoSupport AI's integrations are not specified.

Integrations (End Users)

Voiceflow supports integrations with platforms like WhatsApp, Discord, Slack, and more. My AskAI also offers a wide range of integrations including Zendesk, Intercom, HubSpot, and social media channels via Intercom/Zendesk. CoSupport AI does not provide this information.

Compliance

Voiceflow and My AskAI are GDPR compliant, ensuring data protection and privacy. Voiceflow is also SOC-2 compliant, while My AskAI is not. CoSupport AI's compliance details are not provided.

Support

Voiceflow offers varying levels of support based on the plan, from community support in Sandbox to account manager support in Enterprise. My AskAI provides web and email support in Essentials, priority support in Pro, and dedicated success manager support in Enterprise. CoSupport AI's support details are not specified.

AI Models Available

Voiceflow uses different AI models based on the plan, from ChatGPT in Sandbox to all LLMs in higher tiers. My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini in Enterprise. CoSupport AI employs its own AI models.

API Access

Both Voiceflow and My AskAI provide API access, facilitating integration and customization. CoSupport AI's API access details are not provided.

Conclusion

My AskAI stands out for its transparent pricing, extensive integrations, and additional features like AI email assistant and human handover. While Voiceflow offers a comprehensive set of features and flexible usage tiers, CoSupport AI lacks detailed information in several areas, making it harder to evaluate comprehensively.