Voiceflow and Chatwith are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a range of usage tiers, from a free Sandbox plan with 100,000 monthly AI tokens to an Enterprise plan with unlimited tokens, catering to varying business needs. However, the pricing for handling 1,000 tickets or chats is provided on application (POA). Voiceflow's paid plans start at $50 per month for the Pro plan and go up to $625 per month for the Teams plan, with custom pricing for the Enterprise tier. It includes features like analytics and insights, and email lead capture, but lacks a human handover and an AI email assistant.
Chatwith, on the other hand, provides a more straightforward pricing structure at $24 per 1,000 tickets or chats. It offers three usage tiers: a Free plan with 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. Similar to Voiceflow, Chatwith also includes analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. The simpler and more transparent pricing model of Chatwith may appeal to businesses seeking predictable costs.
| Feature | Voiceflow | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs. This summary provides an objective comparison of these three tools, highlighting their key features and differences.
All three platforms—Voiceflow, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Voiceflow and Chatwith.
Voiceflow offers a range of pricing plans starting from a free Sandbox tier to a custom-priced Enterprise tier. The Pro plan is priced at $50 per month, while the Teams plan costs $625 per month.
Chatwith provides a free tier and paid plans starting at $19 per month for the Standard plan and $59 per month for the Business plan.
My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Voiceflow operates on a price-on-application (POA) basis. Chatwith charges $24, while My AskAI charges $99.
Voiceflow's usage tiers range from 100,000 monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan.
Chatwith offers 50 messages per month in the free plan, 2,000 messages per month in the Standard plan, and 3,000 messages per month in the Business plan.
My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.
Human handover is a feature where My AskAI has an advantage, as it supports this capability. Voiceflow and Chatwith do not offer human handover.
All three platforms—Voiceflow, Chatwith, and My AskAI—offer conversation analytics and insights, aiding businesses in understanding and improving their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, a feature not available in Voiceflow and Chatwith.
Voiceflow, Chatwith, and My AskAI all support email lead capture, making it easier for businesses to collect and manage leads.
Voiceflow’s content limits vary significantly across plans, from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan.
Chatwith's Standard and Business plans allow up to 10,000,000 characters.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow supports up to 2 agents in the Sandbox plan, 20 agents in the Pro plan, and unlimited agents in the Teams and Enterprise plans.
Chatwith allows 1 chatbot in the Free and Standard plans and 2 chatbots in the Business plan.
My AskAI supports 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms—Voiceflow, Chatwith, and My AskAI—offer a hosted help center.
Voiceflow includes a chatbot flow builder, whereas Chatwith and My AskAI do not.
Voiceflow integrates with websites, various file types, sitemaps, and third-party software like Zendesk Help Center.
Chatwith supports integration with websites, various file formats, services, APIs, and YouTube.
My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbo
