Voiceflow and Chatling are AI customer support tools designed to deflect support tickets by automating responses and capturing email leads. Voiceflow offers a tiered pricing structure with a free Sandbox plan for up to 100k monthly AI tokens, followed by Pro at $50 per month for 2 million tokens, Teams at $625 per month for 10 million tokens, and a custom-priced Enterprise plan for unlimited usage. However, the cost per 1,000 tickets or chats is provided upon request (POA). Voiceflow includes analytics and insights but lacks human handover and AI email assistant functionalities.
Chatling, on the other hand, charges $16 per 1,000 tickets or chats and provides three usage tiers: a free plan for up to 100 chats per month, Pro at $35 per month for 5,500 chats, and Ultimate at $99 per month for 20,000 chats. Similar to Voiceflow, Chatling offers analytics and insights and email lead capture but does not support human handover or AI email assistant features. Both platforms are positioned to help businesses manage customer support efficiently, with distinct pricing and usage options tailored to different scales of operation.
| Feature | Voiceflow | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $16 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Chatling, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities, making them suitable for different business needs.
All three platforms—Voiceflow, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Voiceflow nor Chatling offer.
Voiceflow's pricing starts with a free Sandbox tier and scales up to an Enterprise plan with custom pricing. Chatling offers a free plan and two paid plans, Pro at $35 per month and Ultimate at $99 per month. My AskAI's pricing begins at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Chatling charges $16 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing for this metric is available upon request (POA).
Voiceflow offers a range of usage tiers from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Chatling's usage ranges from 100 chats per month in the Free plan to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI includes a human handover feature, allowing seamless transitions from AI to human agents. This feature is not available in either Voiceflow or Chatling.
All three platforms offer conversation analytics and insights, helping businesses to understand and improve their customer interactions.
My AskAI is the only platform among the three that includes an AI email assistant, enhancing its utility for customer support teams.
Voiceflow, Chatling, and My AskAI all support email lead capture, making them useful for generating and managing customer leads.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Chatling's character limits range from 500,000 in the Free plan to 65,000,000 in the Ultimate plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Voiceflow allows 2 agents in the Sandbox plan and unlimited agents in the Teams and Enterprise plans. Chatling offers 2 chatbots in the Free plan and up to 53 in the Ultimate plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Voiceflow and Chatling include a chatbot flow builder, while My AskAI does not.
Voiceflow integrates with websites, various file types, sitemaps, and third-party software like Zendesk Help Center. Chatling supports websites, knowledge bases, files, and FAQs. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Voiceflow integrates with platforms like WhatsApp, Discord, Slack, and Telegram. Chatling supports integrations with Shopify, Squarespace, WordPress, and Wix. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, and various social media platforms via Intercom/Zendesk.
Voiceflow and My AskAI are GDPR compliant, but only Voiceflow is SOC-2 compliant. Chatling does not comply with either standard.
Voiceflow's support varies by plan, from community support in the Sandbox
