AI customer support features comparison: Voiceflow vs Chatling

Overview

Voiceflow, Chatling, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities, making them suitable for different business needs.

AI Customer Support Features

All three platforms—Voiceflow, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Voiceflow nor Chatling offer.

Pricing Plans

Voiceflow's pricing starts with a free Sandbox tier and scales up to an Enterprise plan with custom pricing. Chatling offers a free plan and two paid plans, Pro at $35 per month and Ultimate at $99 per month. My AskAI's pricing begins at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatling charges $16 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing for this metric is available upon request (POA).

Usage Tiers

Voiceflow offers a range of usage tiers from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Chatling's usage ranges from 100 chats per month in the Free plan to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

My AskAI includes a human handover feature, allowing seamless transitions from AI to human agents. This feature is not available in either Voiceflow or Chatling.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, helping businesses to understand and improve their customer interactions.

AI Email Assistant

My AskAI is the only platform among the three that includes an AI email assistant, enhancing its utility for customer support teams.

Email Lead Capture

Voiceflow, Chatling, and My AskAI all support email lead capture, making them useful for generating and managing customer leads.

Content Limits

Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Chatling's character limits range from 500,000 in the Free plan to 65,000,000 in the Ultimate plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Voiceflow allows 2 agents in the Sandbox plan and unlimited agents in the Teams and Enterprise plans. Chatling offers 2 chatbots in the Free plan and up to 53 in the Ultimate plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center feature.

Chatbot Flow Builder

Voiceflow and Chatling include a chatbot flow builder, while My AskAI does not.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, various file types, sitemaps, and third-party software like Zendesk Help Center. Chatling supports websites, knowledge bases, files, and FAQs. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Voiceflow integrates with platforms like WhatsApp, Discord, Slack, and Telegram. Chatling supports integrations with Shopify, Squarespace, WordPress, and Wix. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, and various social media platforms via Intercom/Zendesk.

GDPR and SOC-2 Compliance

Voiceflow and My AskAI are GDPR compliant, but only Voiceflow is SOC-2 compliant. Chatling does not comply with either standard.

Support

Voiceflow's support varies by plan, from community support in the Sandbox plan to account manager support in the Enterprise plan. Chatling offers 24/7 email support across all plans. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and dedicated Slack and Success Manager support in the Enterprise plan.

AI Models Available

Voiceflow supports various AI models depending on the plan, from ChatGPT in the Sandbox plan to all large language models (LLMs) in the Enterprise plan. Chatling offers a range of models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI supports GPT-4o in the Essentials and Pro plans and offers additional models like Claude and Gemini in the Enterprise plan.

API Access

All three platforms—Voiceflow, Chatling, and My AskAI—provide API access, enabling further customization and integration capabilities.