Voiceflow and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and providing analytics. Voiceflow offers a tiered pricing structure starting with a free Sandbox plan that includes 100k monthly AI tokens and scales up to an Enterprise plan with unlimited usage, where pricing is determined on a per-organization basis. The Pro plan costs $50 per month, while the Teams plan is priced at $625 per month. Voiceflow includes features such as email lead capture and analytics/insights but lacks a human handover and AI email assistant.
In contrast, Chatbase has a more straightforward pricing model with a fixed cost of $25 per 1,000 tickets/chats. Its usage tiers range from a free plan with 20 messages per month to an Unlimited plan at $399 per month, which includes 40,000 messages. Additional features like extra message credits and custom domains are available for supplementary fees. Chatbase also provides analytics/insights and email lead capture but does not support human handover or an AI email assistant. This pricing flexibility and range of add-ons make Chatbase adaptable for various business needs.
| Feature | Voiceflow | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features and pricing structures.
All three platforms—Voiceflow, Chatbase, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer experience.
Voiceflow does not provide AI features specifically for support agents, whereas both Chatbase and My AskAI do. This makes Chatbase and My AskAI more versatile for businesses looking to enhance their support agents' capabilities.
Voiceflow offers four pricing plans: Sandbox (Free), Pro ($50/month), Teams ($625/month), and Enterprise (custom pricing). Chatbase provides a more varied pricing structure with Free ($0/month), Hobby ($19/month), Standard ($99/month), and Unlimited ($399/month) plans, along with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI offers Essentials ($60), Pro ($99), and Enterprise (POA) plans, with a 30-day free trial available for all plans without requiring a credit card.
Voiceflow's pricing for 1,000 tickets/chats is determined on a per-organization basis (POA). Chatbase charges $25, while My AskAI charges $99 for the same volume.
Voiceflow's usage tiers are based on monthly AI tokens: Sandbox (100k), Pro (2M), Teams (10M), and Enterprise (unlimited). Chatbase's tiers are based on the number of messages per month, ranging from 20 (Free) to 40,000 (Unlimited). My AskAI offers usage tiers based on conversations per month: Essentials (200), Pro (1,000), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transitioning from AI to human agents when necessary. This feature is not available in Voiceflow or Chatbase.
All three platforms—Voiceflow, Chatbase, and My AskAI—offer conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI includes an AI email assistant feature, which is not available in Voiceflow or Chatbase. This can be beneficial for businesses looking to automate email responses as well.
Voiceflow, Chatbase, and My AskAI all offer email lead capture capabilities, allowing businesses to gather leads through their AI customer support systems.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Chatbase's content limits are based on characters per chatbot, with the Free plan allowing 400,000 characters and the Unlimited plan offering 11,000,000 characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Voiceflow allows 2 agents on the Sandbox plan, 20 on the Pro plan, and unlimited agents on the Teams and Enterprise plans. Chatbase offers 1 chatbot on the Free plan, up to 10 chatbots on the Unlimited plan, with additional costs for extra chatbots. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms—Voiceflow, Chatbase, or My AskAI—offer a hosted help center feature.
Voiceflow includes a chatbot flow builder, which is not available in Chatbas
