AI customer support features comparison: Voiceflow vs Chatbase

Voiceflow vs. Chatbase vs. My AskAI

Voiceflow, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features and pricing structures.

AI Customer Support Features

All three platforms—Voiceflow, Chatbase, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer experience.

AI Features for Support Agents

Voiceflow does not provide AI features specifically for support agents, whereas both Chatbase and My AskAI do. This makes Chatbase and My AskAI more versatile for businesses looking to enhance their support agents' capabilities.

Pricing Plans

Voiceflow offers four pricing plans: Sandbox (Free), Pro ($50/month), Teams ($625/month), and Enterprise (custom pricing). Chatbase provides a more varied pricing structure with Free ($0/month), Hobby ($19/month), Standard ($99/month), and Unlimited ($399/month) plans, along with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI offers Essentials ($60), Pro ($99), and Enterprise (POA) plans, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Voiceflow's pricing for 1,000 tickets/chats is determined on a per-organization basis (POA). Chatbase charges $25, while My AskAI charges $99 for the same volume.

Usage Tiers

Voiceflow's usage tiers are based on monthly AI tokens: Sandbox (100k), Pro (2M), Teams (10M), and Enterprise (unlimited). Chatbase's tiers are based on the number of messages per month, ranging from 20 (Free) to 40,000 (Unlimited). My AskAI offers usage tiers based on conversations per month: Essentials (200), Pro (1,000), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, allowing seamless transitioning from AI to human agents when necessary. This feature is not available in Voiceflow or Chatbase.

Conversation Analytics/Insights

All three platforms—Voiceflow, Chatbase, and My AskAI—offer conversation analytics and insights, helping businesses understand and optimize their customer interactions.

AI Email Assistant

My AskAI includes an AI email assistant feature, which is not available in Voiceflow or Chatbase. This can be beneficial for businesses looking to automate email responses as well.

Email Lead Capture

Voiceflow, Chatbase, and My AskAI all offer email lead capture capabilities, allowing businesses to gather leads through their AI customer support systems.

Content Limits

Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Chatbase's content limits are based on characters per chatbot, with the Free plan allowing 400,000 characters and the Unlimited plan offering 11,000,000 characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Voiceflow allows 2 agents on the Sandbox plan, 20 on the Pro plan, and unlimited agents on the Teams and Enterprise plans. Chatbase offers 1 chatbot on the Free plan, up to 10 chatbots on the Unlimited plan, with additional costs for extra chatbots. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

None of the three platforms—Voiceflow, Chatbase, or My AskAI—offer a hosted help center feature.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, which is not available in Chatbase or My AskAI. This can be useful for businesses looking to create complex conversation flows.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers a broader range of integrations, including websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Voiceflow integrates with WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI offers a comprehensive range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. However, only Voiceflow is SOC-2 compliant, while Chatbase and My AskAI are not.

Support

Voiceflow offers community support for the Sandbox plan, email support for the Pro plan, priority support for the Teams plan, and an account manager for the Enterprise plan. Chatbase provides help center support for the Free plan, email support for the Hobby and Standard plans, and 24/7 support with an account manager for the Unlimited plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models Available

Voiceflow supports ChatGPT for the Sandbox plan and all LLMs for the Pro, Teams, and Enterprise plans. Chatbase and My AskAI both support GPT-4o, with My AskAI also offering Claude and Gemini for the Enterprise plan.

API Access

All three platforms—Voiceflow, Chatbase, and My AskAI—offer API access, allowing businesses to integrate their AI customer support systems with other applications.