Voiceflow and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a tiered pricing structure based on the number of monthly AI tokens, starting with a free Sandbox plan and scaling up to a customizable Enterprise plan. The pricing per 1,000 tickets or chats is provided upon request, and the tool includes features such as analytics and email lead capture but lacks human handover and an AI email assistant.
Chat Thing, on the other hand, provides a clear pricing model of $13 per 1,000 tickets or chats, with usage tiers ranging from a free plan to an Enterprise plan at $299 per month. Similar to Voiceflow, Chat Thing offers analytics and email lead capture but does not support human handover or an AI email assistant. The distinct pricing and token limits per plan position Chat Thing as a potentially more cost-effective option for businesses with high message volumes.
| Feature | Voiceflow | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities aimed at different market needs.
All three platforms, Voiceflow, Chat Thing, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which the other two do not offer.
Voiceflow has a range of pricing plans starting from a free Sandbox tier to custom pricing for its Enterprise tier. Chat Thing's plans range from free to $299 per month for the Enterprise tier. My AskAI offers plans starting at $60 for Essentials, going up to custom pricing for its Enterprise tier, and provides a 30-day free trial for all plans without requiring a credit card.
Voiceflow's AI pricing is determined on a POA (Price on Application) basis. Chat Thing charges $13 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume.
Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox tier to unlimited in the Enterprise tier. Chat Thing's tiers are based on message tokens, with the free plan offering 80,000 tokens per month and the Enterprise plan offering 120,000,000 tokens per month. My AskAI uses a conversation-based model, with the Essentials plan offering 200 conversations per month, the Pro plan 1,000 conversations per month, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents. Voiceflow and Chat Thing do not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available with Voiceflow or Chat Thing.
All three platforms support email lead capture, enabling businesses to gather customer information effectively.
Voiceflow's content limits vary from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Chat Thing's storage tokens range from 600,000 in the free plan to 120,000,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow's number of agents ranges from 2 in the Sandbox plan to unlimited in the Enterprise plan. Chat Thing offers 1 chatbot in the free plan and unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre.
Voiceflow includes a chatbot flow builder, whereas Chat Thing and My AskAI do not.
Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Voiceflow integrates with platforms like WhatsApp, Discord, Slack, Telegram, and more. Chat Thing supports integration with websites, mobile apps, social media platforms, and voice assistants. My AskAI integrates with a wide range of platforms including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others, allowing for a versatile implementation.
All three platforms are GDPR compliant. However, only Voiceflow is SOC-2 compliant.
Voiceflow offers different levels of support depending on the plan, from community support in the Sandbox plan to a dedicated account manager in the Enterprise plan. Chat Thing provides varying support levels from community support in the free plan to 24/7 phone and chat support in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and a success manager in the Enterprise plan.
Voiceflow supports ChatGPT in the Sandbox plan and all LLMs in higher tiers. Chat Thing uses GPT-4 and GPT-4o. My AskAI offers GPT-4o in the Essentials and Pro plans, and additional models like Claude and Gemini in the Enterprise plan.
All three platforms offer API access, allowing for custom integrations and advanced functionalities.
Voiceflow, Chat Thing, and My AskAI each offer robust AI customer support solutions with unique features and pricing structures. My AskAI stands out for its comprehensive AI features for support agents, human handover capability, AI email assistant, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.
