AI customer support features comparison: Voiceflow vs Chaindesk
Voiceflow and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a range of usage tiers, from a free Sandbox plan with 100k monthly AI tokens to an Enterprise plan with unlimited tokens. Pricing for Voiceflow's plans ranges from $50 per month for the Pro plan to $625 per month for the Teams plan, with custom pricing for the Enterprise tier. Voiceflow provides analytics and insights, as well as email lead capture, but lacks human handover and an AI email assistant.
Chaindesk, on the other hand, is priced at $13 per 1,000 tickets/chats and offers a tiered pricing structure starting with a free plan that includes 100 message credits per month. The Growth plan costs $25 per month, the Pro plan is $99 per month, and the Enterprise plan is $499 per month, offering up to 100,000 message credits. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Chaindesk a comprehensive option for businesses looking for a more integrated AI customer support solution with a focus on human interaction and email management.
Full breakdown: All available features and pricing
| Feature | Voiceflow | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
GPT-4o mini GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
Voiceflow, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities that cater to different business needs.
AI Customer Support Features
All three platforms—Voiceflow, Chaindesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Voiceflow nor Chaindesk offer.
Pricing Plans
Voiceflow offers four pricing tiers: Sandbox (free), Pro ($50/month), Teams ($625/month), and Enterprise (custom pricing). Chaindesk provides Free ($0/month), Growth ($25/month), Pro ($99/month), and Enterprise ($499/month) plans. My AskAI’s plans are Essentials ($60), Pro ($99), and Enterprise (POA), with a notable 30-day free trial across all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Chaindesk charges $13 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Voiceflow's pricing for this metric is available upon request.
Usage Tiers
Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Chaindesk offers 100 message credits per month in the Free plan up to 100,000 message credits in the Enterprise plan. My AskAI provides 200 conversations monthly in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
Human Handover
Both Chaindesk and My AskAI support human handover capabilities, whereas Voiceflow does not provide this feature.
Conversation Analytics/Insights
All three platforms—Voiceflow, Chaindesk, and My AskAI—offer conversation analytics and insights to help businesses understand and improve their customer interactions.
AI Email Assistant
Chaindesk and My AskAI both offer AI email assistant functionalities, while Voiceflow does not include this feature.
Email Lead Capture
Voiceflow, Chaindesk, and My AskAI all support email lead capture, allowing businesses to gather potential customer information efficiently.
Content Limits
Voiceflow's content limits range from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Chaindesk’s storage varies from 20,000 words in the Free plan to 300 million words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, automatically updating the content.
Number of Chatbots/Agents
Voiceflow allows 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. Chaindesk supports 1 agent in the Free plan, 2 in the Growth plan, 5 in the Pro plan, and 100 in the Enterprise plan. My AskAI provides 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
Hosted Help Centre
None of the platforms—Voiceflow, Chaindesk, or My AskAI—offer a hosted help center.
Chatbot Flow Builder
Voiceflow includes a chatbot flow builder feature, which is not available in Chaindesk or My AskAI.
Integrations (Content/Knowledge)
Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. Chaindesk supports integrations with websites, Notion, YouTube, Google Drive, and various file formats. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Voiceflow supports integrations with platforms such as WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. Chaindesk integrates with websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI provides extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance and Support
Voiceflow is GDPR and SOC-2 compliant, while Chaindesk and My AskAI are GDPR compliant but not SOC-2 compliant. Support varies by plan, with Voiceflow offering community support in the Sandbox plan and more personalized support in higher tiers. Chaindesk provides community and dedicated support, with premium support in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the Enterprise plan.
AI Models Available
Voiceflow provides access to ChatGPT in the Sandbox plan and all LLMs in higher tiers. Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI offers GPT-4o in the Essentials and Pro plans, and GPT-4o/Claude/Gemini in the Enterprise plan.
API Access
All three platforms—Voiceflow, Chaindesk, and My AskAI—offer API access.
Conclusion
Voiceflow, Chaindesk, and My AskAI each bring unique strengths to the AI customer support market. My AskAI distinguishes itself with AI features for support agents, extensive integrations, and a comprehensive 30-day free trial.
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