Voiceflow and Botsify are AI customer support tools designed to help businesses deflect support tickets by automating responses and interactions. Voiceflow offers a tiered pricing model with plans ranging from a free Sandbox tier to a custom-priced Enterprise tier. The platform supports a substantial number of monthly AI tokens, starting from 100,000 in the Sandbox plan to unlimited tokens in the Enterprise plan. Voiceflow includes features like analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
Botsify, on the other hand, provides unlimited usage across all its pricing tiers, which include "Do it yourself," "Done for you," and customized plans. The pricing starts at $49 per month for the "Do it yourself" plan and goes up to $149 per month for the "Done for you" plan, with custom pricing available for tailored solutions. Botsify also offers features such as human handover, analytics and insights, and email lead capture, similar to Voiceflow, but it does not include an AI email assistant. Both platforms have a "Price on Application" (POA) model for the cost per 1,000 tickets or chats, indicating a need for potential users to contact them for detailed pricing information.
| Feature | Voiceflow | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers various features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three platforms to help you understand their positions in the market.
All three platforms, Voiceflow, Botsify, and My AskAI, offer AI customer support features, enabling businesses to automate responses and handle customer inquiries efficiently.
My AskAI stands out by offering AI features specifically for support agents, which neither Voiceflow nor Botsify provide. This includes capabilities like AI email assistants, which can significantly enhance the efficiency of support teams.
Voiceflow offers a range of pricing plans starting from a free Sandbox tier to a customizable Enterprise plan. Botsify's pricing is divided into "Do it yourself," "Done for you," and custom plans, with the "Do it yourself" plan starting at $49 per month. My AskAI provides three tiers: Essentials at $60, Pro at $99, and a customizable Enterprise plan, all with a 30-day free trial requiring no credit card.
Voiceflow and Botsify have pricing on application (POA) for AI usage, while My AskAI offers a clear rate of $99 per 1,000 tickets/chats, providing more transparency in cost management.
Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant feature, which is not available in either Voiceflow or Botsify. This feature can automate email responses, further enhancing support efficiency.
Voiceflow, Botsify, and My AskAI all offer email lead capture capabilities, enabling businesses to gather and manage leads effectively.
Voiceflow has varying content limits depending on the plan, from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Botsify provides unlimited content limits across all plans. My AskAI also offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow's number of agents ranges from 2 in the Sandbox plan to unlimited in higher-tier plans. Botsify offers 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in custom plans. My AskAI provides one agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms offer a hosted help center.
Voiceflow includes a chatbot flow builder, which is not available in Botsify or My AskAI. This feature allows users to design and customize chatbot interactions visually.
Voiceflow supports integrations with websites, files, sitemaps, and third-party software like Zendesk. Botsify's integrations are not specified. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Voiceflow integrates with platforms like Whatsapp, Discord, Slack, Telegram, and more. Botsify supports Messenger, SMS, Website, Instagram, Telegram, and Whatsapp. My AskAI provides a wide range of integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
Voiceflow and Botsify are both GDPR and SOC-2 compliant, while My AskAI is GDPR compliant but not SOC-2 compliant. Support levels vary, with Voiceflow offering community support in lower tiers and priority support in higher tiers. Botsify provides basic and dedicated support depending on the plan. My AskAI offers web and email support in Essentials, priority support in Pro, and dedicated support through Slack and a success manager in the Enterprise plan.
Voiceflow supports ChatGPT in the Sandbox plan and all LLMs in higher-tier plans. Botsify does not specify the AI models available. My AskAI uses GPT-4o in Essentials and Pro plans, with an option for GPT-4o/Claude/Gemini in the Enterprise plan.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and applications.
Voiceflow, Botsify, and My AskAI each offer unique features and capabilities tailored to different business needs. My AskAI stands out with its AI features for support agents, clear pricing, extensive integrations, and AI email assistant, making it a comprehensive solution for businesses looking to enhance their customer support operations.
