AI customer support features comparison: Voiceflow vs Alphachat

Introduction

Voiceflow, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities to meet various business needs. Below is a detailed comparison of these three tools to help you understand their offerings and how My AskAI stands out in the market.

AI Customer Support Features

All three platforms, Voiceflow, Alphachat, and My AskAI, offer AI customer support features. This core functionality allows businesses to automate responses to common queries, thereby reducing the load on human support agents.

AI Features for Support Agents

Voiceflow does not provide AI features specifically for support agents, whereas both Alphachat and My AskAI do. This makes the latter two more versatile in supporting both customer interactions and assisting support agents in their tasks.

Pricing Plans

Voiceflow's pricing starts with a free Sandbox plan, followed by Pro at $50 per month, Teams at $625 per month, and a customizable Enterprise plan. Alphachat offers a Standard plan at €399 per month and a customized Enterprise plan. My AskAI presents a more flexible pricing structure with Essentials at $60, Pro at $99, and an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Voiceflow's AI pricing per 1,000 tickets/chats is available upon request. Alphachat charges $370, whereas My AskAI is more cost-effective at $99 per 1,000 tickets/chats, making it a more economical choice for high-volume usage.

Usage Tiers

Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Alphachat offers 3,000 monthly conversations in the Standard plan and unlimited in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits, offering a clear and predictable pricing structure.

Human Handover

Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow lacks this feature, which may limit its effectiveness in more complex customer interactions.

Conversation Analytics/Insights

Voiceflow, Alphachat, and My AskAI all provide conversation analytics and insights, enabling businesses to monitor and optimize their AI-driven customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Voiceflow or Alphachat. This capability helps automate email responses, further reducing the workload on human agents.

Email Lead Capture

All three platforms, Voiceflow, Alphachat, and My AskAI, support email lead capture, allowing businesses to gather customer information and follow up on potential leads effectively.

Content Limits

Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Alphachat provides unlimited content limits across its plans. My AskAI also offers unlimited webpages and documents across all plans, with automatic updates, ensuring that the AI always has access to the most current information.

Number of Chatbots/Agents

Voiceflow's Sandbox plan supports 2 agents, the Pro plan supports 20, and both Teams and Enterprise plans offer unlimited agents. Alphachat's Standard plan includes 1 agent, with unlimited agents in the Enterprise plan. My AskAI supports 1 agent in both Essentials and Pro plans (with two modes: public and private) and unlimited agents in the Enterprise plan.

Hosted Help Centre

None of the three platforms provide a hosted help center, focusing instead on integrating their AI capabilities with existing customer support systems.

Chatbot Flow Builder

Voiceflow and Alphachat both offer a chatbot flow builder, enabling businesses to design and customize their chatbot interactions. My AskAI does not have this feature, but it compensates with robust integrations and other capabilities.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, various file types, and third-party software like Zendesk Help Center. Alphachat uses its Floweditor for integrations. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for diverse content and knowledge management needs.

Integrations (End Users)

Voiceflow integrates with several end-user platforms, including WhatsApp, Discord, Slack, Telegram, and more. Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, and others. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat and social media platforms via Intercom/Zendesk, offering extensive flexibility for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Alphachat and My AskAI are not. In terms of support, Voiceflow offers varying levels of support based on the plan, from community support to dedicated account managers. Alphachat provides virtual assistant, email, and ticketing support, with dedicated account managers for Enterprise plans. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise plans.

AI Models Available

Voiceflow uses ChatGPT in the Sandbox plan and all LLMs in higher-tier plans. Alphachat utilizes OpenAI models. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for Enterprise plans, providing flexibility in AI model selection.

API Access

All three platforms provide API access, allowing businesses to integrate their AI capabilities with existing systems and workflows.

Conclusion

Voiceflow, Alphachat, and My AskAI each offer unique features and capabilities for AI-driven customer support. My AskAI stands out with its cost-effective pricing, extensive integrations, AI email assistant, and flexible AI model options, making it a compelling choice for businesses looking to enhance their customer support operations.