Voiceflow and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Voiceflow offers a range of usage tiers, from a free Sandbox plan to an Enterprise plan with unlimited monthly AI tokens. Their pricing plans start at $50 per month for the Pro tier and go up to $625 per month for the Teams tier, with custom pricing for the Enterprise plan. Voiceflow includes features such as analytics and email lead capture, but it does not support human handover or an AI email assistant.
Alphachat, on the other hand, charges $370 per 1,000 tickets or chats and offers two primary usage tiers: Standard, which allows for 3,000 interactions per month, and an Enterprise plan with unlimited usage, both of which come with customized pricing. Alphachat also provides analytics and email lead capture capabilities, but unlike Voiceflow, it supports human handover, enhancing its utility for more complex customer service scenarios. Both platforms aim to improve customer support efficiency, though they differ in pricing structures and specific feature offerings.
| Feature | Voiceflow | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $370 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities to meet various business needs. Below is a detailed comparison of these three tools to help you understand their offerings and how My AskAI stands out in the market.
All three platforms, Voiceflow, Alphachat, and My AskAI, offer AI customer support features. This core functionality allows businesses to automate responses to common queries, thereby reducing the load on human support agents.
Voiceflow does not provide AI features specifically for support agents, whereas both Alphachat and My AskAI do. This makes the latter two more versatile in supporting both customer interactions and assisting support agents in their tasks.
Voiceflow's pricing starts with a free Sandbox plan, followed by Pro at $50 per month, Teams at $625 per month, and a customizable Enterprise plan. Alphachat offers a Standard plan at €399 per month and a customized Enterprise plan. My AskAI presents a more flexible pricing structure with Essentials at $60, Pro at $99, and an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
Voiceflow's AI pricing per 1,000 tickets/chats is available upon request. Alphachat charges $370, whereas My AskAI is more cost-effective at $99 per 1,000 tickets/chats, making it a more economical choice for high-volume usage.
Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Alphachat offers 3,000 monthly conversations in the Standard plan and unlimited in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits, offering a clear and predictable pricing structure.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow lacks this feature, which may limit its effectiveness in more complex customer interactions.
Voiceflow, Alphachat, and My AskAI all provide conversation analytics and insights, enabling businesses to monitor and optimize their AI-driven customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Voiceflow or Alphachat. This capability helps automate email responses, further reducing the workload on human agents.
All three platforms, Voiceflow, Alphachat, and My AskAI, support email lead capture, allowing businesses to gather customer information and follow up on potential leads effectively.
Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. Alphachat provides unlimited content limits across its plans. My AskAI also offers unlimited webpages and documents across all plans, with automatic updates, ensuring that the AI always has access to the most current information.
Voiceflow's Sandbox plan supports 2 agents, the Pro plan supports 20, and both Teams and Enterprise plans offer unlimited agents. Alphachat's Standard plan includes 1 agent, with unlimited agents in the Enterprise plan. My AskAI supports 1 agent in both Essentials and Pro plans (with two modes: public and private) and unlimited agents in the Enterprise plan.
None of the three platforms provide a hosted help center, focusing instead on integrating their AI capabilities with existing customer support systems.
Voiceflow and Alphachat both offer a chatbot flow builder, enabling businesses to design and customize their chatbot interactions. My AskAI does not have this feature, but it compensates with robust integrations and other capabilities.
Voiceflow integrates with websites, various file types, and third-party software like Zendesk Help Center. Alphachat uses its Floweditor for integrations. My AskAI offers extensive integrations,
