AI customer support features comparison:Voiceflowvs Algomo

Introduction

Voiceflow, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support and Agent Features

All three platforms—Voiceflow, Algomo, and My AskAI—offer AI customer support features. However, only Algomo and My AskAI extend these capabilities to support agents, providing a more comprehensive support solution.

Pricing Plans

Voiceflow offers a range of pricing plans from a free Sandbox tier to a customizable Enterprise plan. Algomo's pricing starts at $9 per month for the Starter plan, scaling up to $499 per month for the Scale plan. My AskAI's plans are priced between $60 and $99 per month, with an Enterprise option available on a POA (Price on Application) basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Voiceflow's AI pricing is provided on application, while Algomo charges $125 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.

Usage Tiers

Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Algomo's tiers are based on bot conversations, from 100 in the Starter plan to 10,000 in the Scale plan. My AskAI offers 200 to 1,000 conversations per month in its Essentials and Pro plans, with an unlimited option in its Enterprise plan. Additional conversations are charged at $0.10 each.

Human Handover

Both Algomo and My AskAI support human handover, allowing seamless transitions from AI to human agents. Voiceflow does not offer this feature.

Conversation Analytics/Insights and AI Email Assistant

All three platforms provide conversation analytics and insights. Algomo and My AskAI also include an AI email assistant, a feature not available in Voiceflow.

Email Lead Capture

Voiceflow, Algomo, and My AskAI all offer email lead capture capabilities, helping businesses gather potential customer information.

Content Limits

Voiceflow's content limits vary by plan, from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. Algomo's character limits range from 10M to 100M per workspace. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.

Number of Chatbots/Agents

Voiceflow's plans support from 2 agents in the Sandbox tier to unlimited agents in the Enterprise tier. Algomo allows 1 chatbot in the Starter plan and unlimited bots in the Scale plan. My AskAI supports one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center. Voiceflow includes a chatbot flow builder, a feature absent in both Algomo and My AskAI.

Integrations (Content/Knowledge)

Voiceflow integrates with websites, files, and third-party software like Zendesk. Algomo connects to public websites, support articles, and various collaboration tools. My AskAI offers extensive integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Voiceflow supports integrations with platforms like WhatsApp, Discord, and Slack. Algomo integrates with Shopify, HubSpot, and others. My AskAI provides a broad range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, whereas Algomo and My AskAI are not. Support varies, with Voiceflow offering community and email support, Algomo providing live chat and dedicated support in higher plans, and My AskAI offering web, email, and priority support, including a success manager for Enterprise users.

AI Models and API Access

Voiceflow supports various AI models, including ChatGPT and other LLMs. Algomo uses its own models. My AskAI utilizes GPT-4o and offers access to Claude and Gemini in its Enterprise plan. All three platforms provide API access.

Conclusion

Voiceflow, Algomo, and My AskAI each have unique strengths and features tailored to different business needs. My AskAI stands out with its competitive pricing, extensive integrations, and comprehensive support features, making it a robust choice for businesses looking to enhance their customer support with AI capabilities.