Voiceflow and Aidbase are AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Voiceflow offers a range of usage tiers from Sandbox with 100k monthly AI tokens to Enterprise with unlimited tokens. Its pricing plans start with a free Sandbox tier, followed by Pro at $50 per month, Teams at $625 per month, and custom pricing for Enterprise. Voiceflow provides analytics and insights but does not support human handover or an AI email assistant. However, it does include email lead capture capabilities.
Aidbase, on the other hand, has a straightforward pricing structure with a cost of $29 per 1,000 tickets/chats. Its usage tiers range from Standard with 2,500 messages per month to Expert with 100k messages per month. Pricing plans include Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Unlike Voiceflow, Aidbase includes an AI email assistant but lacks analytics and insights features. Both platforms do not support human handover but offer email lead capture functionalities.
| Feature | Voiceflow | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Voiceflow pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Voiceflow, Aidbase, and My AskAI are AI-driven tools designed to enhance customer support by deflecting support tickets. Each offers unique features and pricing structures, catering to different business needs.
All three platforms—Voiceflow, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, a capability not available in Voiceflow or Aidbase.
Voiceflow offers a tiered pricing model starting with a free Sandbox plan, followed by Pro at $50 per month, Teams at $625 per month, and custom pricing for Enterprise. Aidbase's pricing starts at $29 per month for the Standard plan, $99 for Pro, and $399 for Expert. My AskAI's plans are Essentials at $60, Pro at $99, and custom pricing for Enterprise, with a notable 30-day free trial available on all plans without requiring a credit card.
The AI pricing per 1,000 tickets or chats is not openly provided for Voiceflow, while Aidbase charges $29 and My AskAI charges $99.
Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. Aidbase offers 2,500 messages per month in the Standard plan, scaling up to 100k messages in the Expert plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan, charging $0.10 per conversation beyond these limits.
My AskAI supports human handover and provides conversation analytics/insights, features that are absent in both Voiceflow and Aidbase.
Both Aidbase and My AskAI offer an AI email assistant, while Voiceflow does not. All three platforms support email lead capture.
Voiceflow imposes content limits based on the plan, ranging from 50 to unlimited knowledge base sources per agent. Aidbase's limits are based on training characters per month, from 2.5M to 100M. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Voiceflow allows for 2 agents in the Sandbox plan, 20 in Pro, and unlimited agents in higher tiers. Aidbase offers 5 chatbots in Standard and Pro plans, and 50 in the Expert plan. My AskAI provides 1 agent with two modes (public and private) in Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the platforms offer a hosted help center. Voiceflow includes a chatbot flow builder, a feature not available in Aidbase or My AskAI.
Voiceflow integrates with various content sources like websites, files, and third-party software, and supports end-user integrations with platforms like WhatsApp, Discord, and Slack. Aidbase's integrations are limited to websites and Zapier. My AskAI offers extensive content integrations (e.g., Google Drive, Notion, SharePoint) and end-user integrations (e.g., Zendesk, Intercom, Slack, HubSpot).
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, a certification not held by Aidbase or My AskAI. In terms of support, Voiceflow offers community support in the Sandbox plan and scales up to account manager support in the Enterprise plan. Aidbase's support details are not provided. My AskAI offers web and email support in the Essentials plan, with priority support and video options in the Pro plan, and dedicated Slack and success manager support in the Enterprise plan.
Voiceflow supports various AI models, including ChatGPT and other large language models (LLMs). Aidbase uses GPT-3.5 and GPT-4. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan. All three platforms provide API access.
Voiceflow, Aidbase, and My AskAI each bring unique strengths to the AI customer support market. My AskAI stands out with its additional features for support agents, extensive integrations, and comprehensive support options, making it a robust choice for businesses looking to enhance their customer support capabilities.
