Pros and cons of usingVoiceflowfor AI customer support

Voiceflow vs. My AskAI: AI Customer Support Tools

Both Voiceflow and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Here's a detailed comparison of their features, pricing, and capabilities.

AI Customer Support and Features for Support Agents

Voiceflow and My AskAI both offer AI customer support features. However, Voiceflow does not provide AI features specifically for support agents, whereas My AskAI does, making it a more comprehensive solution for enhancing both customer interactions and support agent efficiency.

Pricing Plans and AI Costs

Voiceflow offers a range of pricing plans: Sandbox (Free), Pro ($50/month), Teams ($625/month), and Enterprise (Custom pricing). My AskAI's plans are Essentials ($60), Pro ($99), and Enterprise (POA), with a notable 30-day free trial available on all plans without requiring a credit card. For AI pricing per 1,000 tickets/chats, Voiceflow uses a POA model, while My AskAI charges a flat rate of $99.

Usage Tiers and Human Handover

Voiceflow's usage tiers are based on monthly AI tokens, ranging from 100k to unlimited tokens. My AskAI's tiers are based on the number of conversations per month, from 200 to unlimited, with an additional charge of $0.10 per conversation beyond the limit. Another key difference is that My AskAI supports human handover, a feature not available in Voiceflow.

Conversation Analytics and AI Email Assistant

Both platforms offer conversation analytics and insights. My AskAI stands out by providing an AI email assistant, a feature not available in Voiceflow, enhancing its utility for managing email-based customer support.

Content Limits and Number of Chatbots/Agents

Voiceflow imposes content limits based on the plan, ranging from 50 to unlimited knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. In terms of chatbots/agents, Voiceflow allows 2 to unlimited agents depending on the plan, whereas My AskAI's Essentials and Pro plans support one agent with two modes (public and private), and the Enterprise plan supports unlimited agents.

Hosted Help Centre and Chatbot Flow Builder

Neither platform offers a hosted help centre. Voiceflow includes a chatbot flow builder, a feature absent in My AskAI.

Integrations

Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. My AskAI offers a broader range of content/knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, Voiceflow supports platforms like Whatsapp, Discord, Slack, and Telegram, while My AskAI integrates with a wider array including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels via Intercom/Zendesk.

Compliance and Support

Both tools are GDPR compliant. Voiceflow is SOC-2 compliant, whereas My AskAI is not. In terms of support, Voiceflow offers varying levels of support across its plans, from community support to dedicated account managers. My AskAI provides web and email support for Essentials, priority support for Pro, and additional Slack and success manager support for Enterprise customers.

AI Models and API Access

Voiceflow supports different AI models based on the plan, from ChatGPT to all LLMs. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise. Both platforms offer API access.

Conclusion

Voiceflow and My AskAI both offer robust AI customer support tools with unique strengths. Voiceflow provides a more extensive chatbot flow builder and broader AI model support. My AskAI, however, offers more comprehensive support agent features, broader integrations, and a more straightforward pricing model, making it a strong contender in the AI customer support space.