Userlike and Zipchat are AI customer support tools designed to deflect support tickets by automating customer interactions. Both platforms offer various features aimed at enhancing customer service efficiency, but they differ significantly in pricing structures and usage tiers.
Userlike provides unlimited conversations across its pricing plans, which range from a free tier to a customizable Flex plan. Additional features include email lead capture and comprehensive analytics and insights. Specific pricing for advanced features like WhatsApp Campaigns and additional users is also provided, but the cost for their AI Automation Hub is not specified. Userlike does not support human handover or an AI email assistant.
Zipchat, in contrast, prices its service based on the number of replies, with tiers ranging from 500 to 6,000 replies per month. The cost per 1,000 tickets or chats is set at $86, with plans starting at $49 per month for the Starter tier and going up to $499 per month for the Scale tier, with an Enterprise option available upon request. Similar to Userlike, Zipchat includes analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
| Feature | Userlike | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Userlike, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities aimed at meeting the needs of various businesses.
All three platforms—Userlike, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support process beyond just customer interactions.
Userlike offers a range of pricing plans from a free tier to a customizable plan, with additional costs for WhatsApp campaigns and extra users. Zipchat's pricing starts at $49 per month and scales up to $499 per month for enterprise solutions. My AskAI's pricing is straightforward, with plans starting at $60 per month and a 30-day free trial available on all plans without requiring a credit card.
While Userlike's cost per 1,000 tickets or chats is provided on a per-request basis, Zipchat charges $86, and My AskAI charges $99. This makes Zipchat slightly cheaper in terms of handling a high volume of interactions.
Userlike offers unlimited conversations across all its plans. Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. My AskAI provides 200 to 1,000 conversations per month in its lower-tier plans, with unlimited conversations available in its enterprise plan. Additional conversations beyond the limits cost $0.10 each.
Human handover functionality is available only in My AskAI, allowing for a seamless transition from AI to human agents when necessary. This feature is not offered by Userlike or Zipchat.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.
My AskAI is the only platform that offers an AI email assistant, providing an additional layer of support by managing email interactions. This feature is absent in both Userlike and Zipchat.
All three platforms support email lead capture, helping businesses to gather and manage potential customer information efficiently.
Zipchat has specific content limits based on the plan, ranging from 1,000 to 30,000 webpages. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information on content limits.
Zipchat's number of chatbots varies, with the starter plan allowing 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in its enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the platforms provide a hosted help centre feature.
Userlike includes a chatbot flow builder, while Zipchat and My AskAI do not offer this feature.
Userlike integrates with various knowledge bases and customer service documents. Zipchat supports websites, files, chat instructions, and customer conversations. My AskAI offers extensive integration options, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more.
Userlike integrates with multiple messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. Zipchat supports Shopify, Facebook, WhatsApp, and Instagram. My AskAI provides a wide range of integrations, including website chat, Zendesk, Intercom, Slack, Teams, and various others through Zapier.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support options vary, with My AskAI offering tiered support based on the plan, including priority support and a dedicated success manager for enterprise clients. Userlike provides GPT-4 support and professional onboarding for higher-tier plans, while Zipchat does not differentiate support across plans.
Userlike
