AI customer support features comparison: Userlike vs Zipchat

Overview of AI Customer Support Tools

Userlike, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities aimed at meeting the needs of various businesses.

AI Customer Support Features

All three platforms—Userlike, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support process beyond just customer interactions.

Pricing Plans

Userlike offers a range of pricing plans from a free tier to a customizable plan, with additional costs for WhatsApp campaigns and extra users. Zipchat's pricing starts at $49 per month and scales up to $499 per month for enterprise solutions. My AskAI's pricing is straightforward, with plans starting at $60 per month and a 30-day free trial available on all plans without requiring a credit card.

Cost Per 1,000 Tickets/Chats

While Userlike's cost per 1,000 tickets or chats is provided on a per-request basis, Zipchat charges $86, and My AskAI charges $99. This makes Zipchat slightly cheaper in terms of handling a high volume of interactions.

Usage Tiers

Userlike offers unlimited conversations across all its plans. Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. My AskAI provides 200 to 1,000 conversations per month in its lower-tier plans, with unlimited conversations available in its enterprise plan. Additional conversations beyond the limits cost $0.10 each.

Human Handover

Human handover functionality is available only in My AskAI, allowing for a seamless transition from AI to human agents when necessary. This feature is not offered by Userlike or Zipchat.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.

AI Email Assistant

My AskAI is the only platform that offers an AI email assistant, providing an additional layer of support by managing email interactions. This feature is absent in both Userlike and Zipchat.

Email Lead Capture

All three platforms support email lead capture, helping businesses to gather and manage potential customer information efficiently.

Content Limits

Zipchat has specific content limits based on the plan, ranging from 1,000 to 30,000 webpages. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information on content limits.

Number of Chatbots/Agents

Zipchat's number of chatbots varies, with the starter plan allowing 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in its enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the platforms provide a hosted help centre feature.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, while Zipchat and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Userlike integrates with various knowledge bases and customer service documents. Zipchat supports websites, files, chat instructions, and customer conversations. My AskAI offers extensive integration options, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Userlike integrates with multiple messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. Zipchat supports Shopify, Facebook, WhatsApp, and Instagram. My AskAI provides a wide range of integrations, including website chat, Zendesk, Intercom, Slack, Teams, and various others through Zapier.

Compliance and Support

All three platforms are GDPR compliant. None are SOC-2 compliant. Support options vary, with My AskAI offering tiered support based on the plan, including priority support and a dedicated success manager for enterprise clients. Userlike provides GPT-4 support and professional onboarding for higher-tier plans, while Zipchat does not differentiate support across plans.

AI Models Available

Userlike and Zipchat utilize GPT-4 and their proprietary models. My AskAI uses GPT-4o across all plans, with the enterprise plan also offering Claude and Gemini models.

API Access

API access is available with Userlike and My AskAI but not with Zipchat.

Conclusion

My AskAI offers comprehensive AI features for both customer support and support agents, competitive pricing, unlimited content handling, and extensive integration options, positioning it as a robust solution in the AI customer support market.