AI customer support features comparison: Userlike vs Wonderchat

Overview

Userlike, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Userlike, Wonderchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by offering additional AI features specifically for support agents, enhancing the overall support experience.

Pricing Plans

Userlike offers a range of plans from a free tier to a customizable Flex plan, with additional charges for WhatsApp campaigns and extra users. Wonderchat's pricing is segmented into five tiers, from Lite to Enterprise, with prices ranging from $49.99 to custom pricing. My AskAI provides three main plans: Essentials, Pro, and Enterprise, with the added benefit of a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Wonderchat charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for AI per 1,000 tickets/chats is determined on a per-order basis (POA).

Usage Tiers

Userlike offers unlimited conversations across all its plans, whereas Wonderchat's usage is capped at different message limits depending on the plan. My AskAI offers 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with the Enterprise plan providing unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

Both Wonderchat and My AskAI support human handover, allowing smooth transitions between AI and human agents. Userlike does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, aiding in performance monitoring and decision-making.

AI Email Assistant

My AskAI uniquely offers an AI email assistant, a feature not available in Userlike or Wonderchat, providing additional automation capabilities for handling email inquiries.

Email Lead Capture

All three platforms support email lead capture, making it easier to gather and manage customer information.

Content Limits

Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and various webpage limits. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically.

Number of Chatbots/Agents

Wonderchat restricts the number of chatbots based on the plan, from 2 to 5 chatbots. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the platforms provide a hosted help center feature.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, a feature not available in Wonderchat or My AskAI.

Integrations (Content/Knowledge)

Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Wonderchat supports direct text inputs, websites, files, audio, and video. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userlike integrates with multiple messaging platforms like WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram. Wonderchat integrates with website builders and platforms like Wordpress, Webflow, and Shopify. My AskAI provides a broad range of integrations, including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, offering comprehensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant. However, none are SOC-2 compliant. In terms of support, Userlike offers GPT-4 support across all plans, while Wonderchat provides email and Zoom support depending on the plan. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.

AI Models Available

Userlike uses unspecified AI models for most plans and GPT-4 for higher tiers. Wonderchat uses GPT-4o, Claude 3, and Minstral AI. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, extensive integrations, and unique offerings like the AI email assistant and unlimited content limits. These features position My AskAI as a comprehensive solution for businesses seeking advanced AI capabilities in customer support.