Userlike and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Userlike offers a variety of usage tiers including Free, Team, Corporate, and Flex, with all tiers providing unlimited conversations. Pricing for Userlike starts at $0 per month for the Free plan, $130 per month for Team, and goes up to $350 per month for Corporate, with custom pricing for the Flex plan. Additional features such as WhatsApp Campaigns and extra users come with additional costs. Userlike includes analytics and insights as well as email lead capture, but it does not support human handover or an AI email assistant.
Wonderchat, on the other hand, structures its pricing based on the number of messages, with plans ranging from Lite at $49.99 per month for 3,000 messages to Professional at $499.99 per month for 30,000 messages, and a custom-priced Enterprise plan. Wonderchat supports human handover, providing a seamless transition from AI to human agents when needed. Like Userlike, Wonderchat offers analytics and insights and email lead capture but does not include an AI email assistant. The cost per 1,000 tickets or chats is $41, making it a more straightforward option for businesses that prefer a message-based pricing structure.
| Feature | Userlike | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.
All three platforms—Userlike, Wonderchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by offering additional AI features specifically for support agents, enhancing the overall support experience.
Userlike offers a range of plans from a free tier to a customizable Flex plan, with additional charges for WhatsApp campaigns and extra users. Wonderchat's pricing is segmented into five tiers, from Lite to Enterprise, with prices ranging from $49.99 to custom pricing. My AskAI provides three main plans: Essentials, Pro, and Enterprise, with the added benefit of a 30-day free trial on all plans without requiring a credit card.
Wonderchat charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for AI per 1,000 tickets/chats is determined on a per-order basis (POA).
Userlike offers unlimited conversations across all its plans, whereas Wonderchat's usage is capped at different message limits depending on the plan. My AskAI offers 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with the Enterprise plan providing unlimited conversations. Additional conversations are charged at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing smooth transitions between AI and human agents. Userlike does not offer this feature.
All three platforms provide conversation analytics and insights, aiding in performance monitoring and decision-making.
My AskAI uniquely offers an AI email assistant, a feature not available in Userlike or Wonderchat, providing additional automation capabilities for handling email inquiries.
All three platforms support email lead capture, making it easier to gather and manage customer information.
Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and various webpage limits. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically.
Wonderchat restricts the number of chatbots based on the plan, from 2 to 5 chatbots. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the platforms provide a hosted help center feature.
Userlike includes a chatbot flow builder, a feature not available in Wonderchat or My AskAI.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Wonderchat supports direct text inputs, websites, files, audio, and video. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike integrates with multiple messaging platforms like WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram. Wonderchat integrates with website builders and platforms like Wordpress, Webflow, and Shopify. My AskAI provides a broad range of integrations, including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, offering comprehensive connectivity options.
All three platforms are GDPR compliant. However, none are SOC-2 compliant. In terms of support, Userlike offers GPT-4 support across all plans, while Wonderchat provides ema
