Userlike and Watermelon are AI customer support tools designed to help businesses manage and deflect support tickets. Userlike offers a range of usage tiers, including Free, Team, Corporate, and Flex, with all tiers allowing unlimited conversations. Their pricing starts from $0 per month for the Free plan, $130 per month for the Team plan, and goes up to $350 per month for the Corporate plan, with custom pricing for the Flex plan. Additional features such as WhatsApp Campaigns and additional users come at extra costs. Userlike includes analytics and insights and email lead capture capabilities but does not support human handover or an AI email assistant.
Watermelon, on the other hand, structures its pricing based on features, with plans starting from €149 per month for the Basic plan and going up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets/chats is $522. Watermelon supports human handover, provides analytics and insights, and includes email lead capture similar to Userlike. However, like Userlike, it does not offer an AI email assistant. Both platforms aim to streamline customer support through automation, but they differ significantly in their pricing structures and some specific capabilities.
| Feature | Userlike | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $522 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.
All three platforms—Userlike, Watermelon, and My AskAI—offer AI customer support features. This ensures that businesses can leverage AI to handle customer inquiries efficiently.
While Userlike does not offer AI features specifically for support agents, both Watermelon and My AskAI do. This can be beneficial for businesses looking to enhance their support agents' capabilities through AI.
Userlike offers a range of pricing plans from a free tier to a custom Flex plan. Watermelon’s plans start from €149 per month, scaling up to €1499 per month for enterprise needs. My AskAI provides more cost-effective solutions starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
Pricing for AI per 1,000 tickets or chats varies significantly. Userlike's pricing is available upon request, while Watermelon charges $522. My AskAI offers a more competitive rate at $99.
Userlike provides unlimited conversations across all its plans. Watermelon's usage is based on features, while My AskAI has defined tiers: 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise. Additional conversations are charged at $0.10 each.
Human handover is available in Watermelon and My AskAI, allowing seamless transition from AI to human agents. Userlike does not offer this feature.
All three platforms—Userlike, Watermelon, and My AskAI—include conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or Watermelon. This can be particularly useful for businesses that manage a high volume of email inquiries.
All platforms support email lead capture, helping businesses gather potential customer information through their interactions.
Watermelon offers unlimited channels across its plans, while My AskAI provides unlimited webpages and documents, automatically updated. Userlike does not specify content limits.
Watermelon’s number of chatbots varies by plan, from none in Basic to 10 in Enterprise. My AskAI allows one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
Watermelon includes a hosted help center, a feature not found in Userlike or My AskAI.
Userlike offers a chatbot flow builder, whereas Watermelon and My AskAI do not.
Userlike integrates with various content sources like FAQ documents and product documentation. Watermelon integrates primarily with websites and documents. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, and Zendesk.
Userlike supports multiple end-user integrations, including website chat and social media platforms. Watermelon’s integrations are extensive but many are planned for early 2024. My AskAI offers a wide range of integrations, including apps like Slack and Teams, and platforms like Zendesk and Intercom.
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Userlike provides GPT-4 support for most plans, with professional onboarding for the Flex plan. Watermelon offers comprehensive support across all plans, including custom onboarding and customer success managers for higher tiers. My AskAI offers varying levels of support, from web and email in Essentials to a dedicated success manager in Enterprise.
Userlike uses unspecified models for lower tiers and GPT-4 for higher ones. Watermelon uses GPT-3.5 for Premium and GPT-4o for Business and Enterprise. My AskAI consistently uses GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan.
All three platforms—Userlike, Watermelon, and My AskAI—provide API access, enabling businesses to integrate their systems with the AI tools.
Userlike, Watermelon, and My AskAI each offer unique features and pricing models to cater to different business needs. My AskAI stands out with its competitive pricing, extensive integrations, and unique features like the AI email assistant, making it a strong contender in the AI customer support market.
