Userlike and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userlike offers a range of pricing plans, including a free tier and several paid options such as Team, Corporate, and Flex, with prices starting at $130 per month. It provides unlimited conversations across all tiers and includes features like analytics/insights and email lead capture. However, it does not support human handover or an AI email assistant. Additional services like WhatsApp Campaigns and extra user accounts are available for additional fees.
Voiceflow, on the other hand, structures its pricing based on AI token usage, with tiers ranging from Sandbox, which includes 100,000 monthly AI tokens for free, to Enterprise, which offers unlimited tokens and requires custom pricing. Voiceflow's paid plans start at $50 per month for the Pro tier and go up to $625 per month for the Teams tier. Similar to Userlike, Voiceflow provides analytics/insights and email lead capture but lacks human handover and an AI email assistant. Both tools offer competitive features tailored to different business needs, with Voiceflow focusing on scalable AI token usage and Userlike on unlimited conversation capabilities.
| Feature | Userlike | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Voiceflow, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a unique set of features and pricing plans, catering to different business needs and sizes.
All three platforms—Userlike, Voiceflow, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, which neither Userlike nor Voiceflow offer.
Userlike provides a range of pricing plans starting from a free tier up to a custom-priced Flex plan. Additional costs include WhatsApp campaigns and extra users. Voiceflow's pricing plans range from a free Sandbox tier to a custom-priced Enterprise tier. My AskAI offers three plans: Essentials, Pro, and Enterprise, with a 30-day free trial available on all plans without requiring a credit card.
While Userlike and Voiceflow do not specify their AI pricing per 1,000 tickets or chats, My AskAI offers a clear price of $99 per 1,000 tickets or chats, providing transparency for businesses.
Userlike offers unlimited conversations across all its pricing tiers. Voiceflow's usage tiers are defined by the number of monthly AI tokens, starting from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI's usage tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not available in either Userlike or Voiceflow. This capability allows seamless transition from AI to human agents when necessary, enhancing customer experience.
All three platforms—Userlike, Voiceflow, and My AskAI—offer conversation analytics and insights, helping businesses monitor and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, providing additional support for handling email inquiries efficiently.
All three platforms support email lead capture, enabling businesses to collect customer information and follow up on potential leads.
Voiceflow's content limits vary by plan, ranging from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information on content limits.
Voiceflow allows for different numbers of agents depending on the plan, from 2 agents in the Sandbox plan to unlimited agents in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms—Userlike, Voiceflow, or My AskAI—provide a hosted help center.
Both Userlike and Voiceflow offer a chatbot flow builder, while My AskAI does not include this feature.
Userlike integrates with various content and knowledge sources such as FAQ documents, customer service transcripts, and product documentation. Voiceflow supports integrations with websites, files, and third-party software like Zendesk. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Userlike provides multiple end-user integrations, including website chat, WhatsApp, Facebook Messenger, SMS, and others. Voiceflow supports integrations with platforms like WhatsApp, Discord, Slack, and Telegram. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, a certification that neither Userlike nor My AskAI hold.
Userlike provides GPT-4 support across all plans, with professional onboarding and a dedicated account manager for the Flex plan. Voiceflow offers varying levels of support depending on the plan, from community support in the Sandbox plan to priority support and an account manager in the Enterprise plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and Success manager support in the Enterprise plan.
Userlike uses unspecified AI models in the Free and Team plans and GPT-4 in the Corporate and Flex plans. Voiceflow supports ChatGPT in the Sandbox plan and all large language models (LLMs) in higher-tier plans. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms—Userlike, Voiceflow, and My AskAI—offer API access, allowing businesses to integrate their AI customer support tools with other systems and platforms.
