Userlike and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service interactions. Userlike offers a range of usage tiers, all providing unlimited conversations, with price plans starting from a free tier to a custom-priced Flex plan. Its pricing for 1,000 tickets or chats is determined on a per-order basis (POA). Userlike includes features such as analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. Additional services, such as WhatsApp campaigns and extra users, incur separate charges.
Userdesk, on the other hand, structures its pricing based on the number of AI messages, with tiers ranging from a free plan offering 30 AI messages per month to an Enterprise plan supporting up to 100,000 AI messages per month. The cost for 1,000 tickets or chats is set at $24. Unlike Userlike, Userdesk does not offer analytics or insights but does provide email lead capture. There is no support for human handover or an AI email assistant. The price plans start from a free tier and go up to $499 per month for the Enterprise plan, with an additional option to remove the "Powered by Userdesk" branding for an extra fee.
Both platforms cater to different business needs and budgets, with Userlike focusing on unlimited conversation plans and Userdesk offering scalable message-based pricing.
| Feature | Userlike | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets by automating interactions with customers. Each platform offers a range of features aimed at enhancing customer support through AI-driven solutions.
All three platforms—Userlike, Userdesk, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability that Userlike lacks, and Userdesk has yet to confirm.
Userlike's pricing ranges from a free plan to a custom Flex plan, with intermediate options like Team ($130/mo) and Corporate ($350/mo). Userdesk offers a more granular pricing structure, starting from a free plan up to an Enterprise plan at $499/mo. My AskAI offers three tiers: Essentials ($60/mo), Pro ($99/mo), and Enterprise (price on application), with a 30-day free trial available on all plans without requiring a credit card.
For AI pricing per 1,000 tickets/chats, Userdesk is the most cost-effective at $24, while My AskAI charges $99. Userlike's pricing for this metric is available upon request.
Userlike offers unlimited conversations across all paid plans. Userdesk's usage tiers range from 30 AI messages per month on the free plan to 100,000 messages per month on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, enabling seamless transition from AI to human agents when necessary.
Both Userlike and My AskAI provide conversation analytics and insights, whereas Userdesk does not offer this feature.
My AskAI is the sole platform that includes an AI email assistant, adding another layer of automation to customer support.
All three platforms—Userlike, Userdesk, and My AskAI—support email lead capture, helping businesses gather potential customer information.
Userdesk has specific content limits based on the pricing tier, ranging from 50,000 training words on the free plan to 50,000,000 training words on the Enterprise plan. My AskAI offers unlimited webpages and documents for all plans, with automatic updates. Userlike does not provide specific information on content limits.
Userdesk specifies the number of chatbots available per plan, from one chatbot on the free plan to 50 on the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots/agents.
None of the platforms—Userlike, Userdesk, or My AskAI—offer a hosted help center.
Userlike includes a chatbot flow builder, a feature absent in both Userdesk and My AskAI.
Userlike integrates with various content/knowledge sources like FAQ documents and customer service transcripts. Userdesk supports integrations with websites, files, and Notion pages. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike supports a range of end-user integrations including website chat, WhatsApp, Facebook Messenger, SMS, and more. Userdesk integrates with platforms like WordPress, Shopify, and Wix. My AskAI offers a comprehensive list of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
