Userlike and Stonly are AI customer support tools designed to deflect support tickets through automated interactions and solutions. Userlike offers a range of pricing plans, including a free tier, and subsequent tiers labeled Team, Corporate, and Flex, with costs varying from $130 to $350 per month, and custom pricing for the Flex plan. Userlike also provides additional services such as WhatsApp Campaigns for $39 per month and additional users for $20 each per month. The platform supports unlimited conversations across all tiers and includes features such as email lead capture and detailed analytics/insights, although it does not support human handover or an AI email assistant.
Stonly, in contrast, does not provide specific usage tiers but offers pricing plans starting at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. Similar to Userlike, Stonly includes analytics and insights within its offerings but does not support human handover or an AI email assistant. Unlike Userlike, Stonly does not include email lead capture in its feature set. Both platforms operate on a Price On Application (POA) basis for 1,000 tickets or chats, indicating a need for potential users to contact the companies directly for detailed pricing information.
| Feature | Userlike | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Userlike pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Userlike, Stonly, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability not present in Userlike or Stonly.
Userlike offers a range of pricing plans from a free tier to a custom-priced Flex plan. Additional costs include WhatsApp campaigns and extra users. Stonly’s plans start at $124.00 per month for the Starter plan and go up to custom pricing for the Enterprise plan. My AskAI offers more competitive pricing with plans starting at $60 for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Userlike and Stonly do not provide specific details (POA). My AskAI, however, offers a clear rate of $99 for this service.
Userlike provides unlimited conversations across all its plans. Stonly does not specify its usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.
My AskAI supports human handover, allowing seamless transition to human agents when needed. This feature is not available in Userlike or Stonly.
All three platforms offer conversation analytics and insights, which help businesses understand customer interactions better.
My AskAI includes an AI email assistant, a feature absent in both Userlike and Stonly.
Userlike and My AskAI provide email lead capture capabilities, whereas Stonly does not.
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Userlike and Stonly do not provide specific details about content limits.
My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike and Stonly do not specify the number of chatbots/agents.
Stonly offers a hosted help center, a feature not available in Userlike or My AskAI.
Userlike includes a chatbot flow builder, which is not provided by Stonly or My AskAI.
Userlike integrates with various content sources like FAQ documents and customer service transcripts. Stonly’s content integration details are not provided. My AskAI offers extensive integrations with websites, various file types, and popular platforms like Google Drive, Notion, and Salesforce.
Userlike supports multiple messaging platforms including WhatsApp and Facebook Messenger. Stonly integrates with tools like Segment and Zapier. My AskAI offers a broad range of integrations including website, Zendesk, Intercom, Slack, and many others, providing flexibility and scalability.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. My AskAI offers tiered support options, including web, email, video, and Slack support for higher plans. Userlike and Stonly provide varying levels of support, with Userlike offering dedicated account managers in higher-tier plans.
Userlike’s AI models are not specified for most plans but include GPT-4 for higher tiers. Stonly does not provide details on AI models. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan.
All three platforms provide API access, allowing for customization and integration with other systems.
My AskAI differentiates itself with competitive pricing, extensive integrations, AI features for support agents, and comprehensive support options. These features make it a versatile and cost-effective choice for businesses looking to enhance their customer support capabilities.
