AI customer support features comparison: Userlike vs SiteGPT

Overview

Userlike, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Userlike, SiteGPT, and My AskAI, offer AI customer support features. However, SiteGPT and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.

Pricing Plans

Userlike offers a tiered pricing model starting with a free plan and scaling up to $350 per month for their Corporate plan. Additional costs can accrue for WhatsApp campaigns and extra users. SiteGPT's plans range from $49 to $999 per month, with additional charges for removing branding and extra messages. My AskAI’s pricing is more straightforward, with plans ranging from $60 to $99 per month, and an Enterprise plan available upon request. All My AskAI plans come with a 30-day free trial.

AI Pricing Per 1,000 Tickets/Chats

The AI pricing for Userlike is provided on a point-of-approval (POA) basis, making it less transparent. SiteGPT charges $25 per 1,000 messages, while My AskAI charges $99 for the same volume, which might be higher but comes with more advanced features and integrations.

Usage Tiers

Userlike offers unlimited conversations across all its plans, whereas SiteGPT’s usage tiers start at 4,000 messages per month and go up to unlimited messages in the Enterprise plan. My AskAI has a tiered approach with 200 to 1,000 conversations per month, with an option for unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.

Human Handover

Only SiteGPT and My AskAI offer the human handover feature, allowing seamless transition from AI to human agents when necessary. Userlike does not provide this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to understand and optimize their customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or SiteGPT. This can be particularly useful for businesses looking to streamline email support.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather leads directly from customer interactions.

Content Limits

Userlike does not specify content limits. SiteGPT has defined limits based on the plan, ranging from 200 to 100,000 training web pages. My AskAI offers unlimited web pages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

Userlike does not provide information on the number of chatbots or agents. SiteGPT offers 1 to unlimited chatbots depending on the plan. My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the platforms offer a hosted help center feature.

Chatbot Flow Builder

Userlike is the only platform with a chatbot flow builder, while SiteGPT and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Userlike integrates with various content sources like FAQ documents and customer service transcripts. SiteGPT supports a wide range of content types and platforms, including Google Drive and Dropbox. My AskAI provides extensive integrations, including websites, multiple file types, and platforms like Zendesk, Intercom, and Salesforce, offering a more comprehensive solution.

Integrations (End Users)

Userlike supports multiple messaging platforms including WhatsApp and Facebook Messenger. SiteGPT integrates with platforms like Google Chat and Slack, with more integrations coming soon. My AskAI offers extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, and more, providing a broader range of connectivity options.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support varies, with My AskAI offering priority web, email, and video support in the Pro plan, and additional Slack support and a success manager in the Enterprise plan. Userlike and SiteGPT offer varying levels of support based on the plan.

AI Models Available and API Access

Userlike utilizes GPT-4 for its higher-tier plans. SiteGPT uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its advanced integrations, AI email assistant, and flexible content limits. Its straightforward pricing and extensive support options make it a strong contender in the market.