Userlike and SiteGPT are AI customer support tools designed to help businesses deflect support tickets and manage customer interactions efficiently. Both platforms offer a range of features, but they cater to different pricing models and capabilities.
Userlike provides unlimited conversations across its various pricing tiers, including Free, Team, Corporate, and Flex plans, with additional costs for WhatsApp campaigns and extra users. While it lacks human handover capabilities, it does offer analytics and insights, as well as email lead capture. The pricing for Userlike starts at $0 per month for the Free plan and goes up to $350 per month for the Corporate plan, with custom pricing for the Flex plan.
On the other hand, SiteGPT charges $25 per 1,000 tickets or chats and offers tiered usage plans ranging from Starter to Enterprise, with message limits increasing from 4,000 to unlimited per month. SiteGPT includes human handover capabilities, analytics and insights, and email lead capture. Its pricing starts at $49 per month for the Starter plan and can go up to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. This makes SiteGPT potentially more scalable for businesses with high-volume support needs.
| Feature | Userlike | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Userlike, SiteGPT, and My AskAI, offer AI customer support features. However, SiteGPT and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Userlike offers a tiered pricing model starting with a free plan and scaling up to $350 per month for their Corporate plan. Additional costs can accrue for WhatsApp campaigns and extra users. SiteGPT's plans range from $49 to $999 per month, with additional charges for removing branding and extra messages. My AskAI’s pricing is more straightforward, with plans ranging from $60 to $99 per month, and an Enterprise plan available upon request. All My AskAI plans come with a 30-day free trial.
The AI pricing for Userlike is provided on a point-of-approval (POA) basis, making it less transparent. SiteGPT charges $25 per 1,000 messages, while My AskAI charges $99 for the same volume, which might be higher but comes with more advanced features and integrations.
Userlike offers unlimited conversations across all its plans, whereas SiteGPT’s usage tiers start at 4,000 messages per month and go up to unlimited messages in the Enterprise plan. My AskAI has a tiered approach with 200 to 1,000 conversations per month, with an option for unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.
Only SiteGPT and My AskAI offer the human handover feature, allowing seamless transition from AI to human agents when necessary. Userlike does not provide this feature.
All three platforms provide conversation analytics and insights, helping businesses to understand and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or SiteGPT. This can be particularly useful for businesses looking to streamline email support.
All three platforms support email lead capture, enabling businesses to gather leads directly from customer interactions.
Userlike does not specify content limits. SiteGPT has defined limits based on the plan, ranging from 200 to 100,000 training web pages. My AskAI offers unlimited web pages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Userlike does not provide information on the number of chatbots or agents. SiteGPT offers 1 to unlimited chatbots depending on the plan. My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center feature.
Userlike is the only platform with a chatbot flow builder, while SiteGPT and My AskAI do not offer this feature.
Userlike integrates with various content sources like FAQ documents and customer service transcripts. SiteGPT supports a wide range of content types and platforms, including Google Drive and Dropbox. My AskAI provides extensive integrations, including websites, multiple file types, and platforms like Zendesk, Intercom, and Salesforce, offering a more comprehensive solution.
Userlike supports multiple messaging platforms including WhatsApp and Facebook Messenger. SiteGPT integrates with platforms like Google Chat and Slack, with more integrations coming soon. My AskAI offers extensive integrations
