AI customer support features comparison:Userlikevs Neople

Introduction

Userlike, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers distinct features, pricing structures, and capabilities, catering to various business needs.

AI Customer Support Features

Userlike and My AskAI both offer AI customer support features, enabling automated responses and interactions with customers. Neople, however, does not provide AI customer support features but focuses on AI features for support agents.

AI Features for Support Agents

While Userlike lacks AI features for support agents, both Neople and My AskAI offer these capabilities. This makes Neople and My AskAI more suitable for businesses looking to augment their support agents' efficiency with AI-driven tools.

Pricing Plans

Userlike offers a range of pricing plans from free to custom options, with additional costs for WhatsApp campaigns and extra users. Neople has higher pricing tiers, starting from €1500 per month. My AskAI provides more affordable options, starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The pricing for AI per 1,000 tickets or chats is provided upon request for Userlike. Neople charges $334, while My AskAI offers a competitive rate of $99, making it a cost-effective choice for businesses with high ticket volumes.

Usage Tiers

Userlike offers unlimited conversations across all its plans. My AskAI provides tiered usage limits, with the Essentials plan allowing 200 conversations per month and the Pro plan offering 1,000 conversations per month. The Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Userlike and Neople do not provide information on this feature.

Conversation Analytics/Insights

Both Userlike and My AskAI offer conversation analytics and insights, helping businesses understand and improve their customer interactions. Neople does not provide information on this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Userlike or Neople. This can be particularly useful for businesses looking to automate email responses.

Email Lead Capture

Userlike and My AskAI both offer email lead capture capabilities. Neople does not provide information on this feature.

Content Limits

My AskAI offers unlimited webpages and document limits across all its plans, with automatic updates. Userlike and Neople do not provide specific information on content limits.

Number of Chatbots/Agents

My AskAI allows for one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike and Neople do not specify the number of chatbots or agents available.

Hosted Help Centre

None of the platforms provide a hosted help center feature.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, enabling businesses to create customized interaction flows. My AskAI and Neople do not offer this feature.

Integrations (Content/Knowledge)

Userlike integrates with various content sources such as FAQ documents, customer service transcripts, and product documentation. My AskAI supports a wide range of integrations including websites, various file types, and platforms like Google Drive, Notion, and Salesforce. Neople does not provide information on content/knowledge integrations.

Integrations (End Users)

Userlike integrates with multiple communication channels including website chat, WhatsApp, Facebook Messenger, SMS, and others. My AskAI offers extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, and more. Neople does not specify end-user integrations.

GDPR Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy for users in the European Union.

SOC-2 Compliance

Neople is SOC-2 compliant, indicating a higher level of data security and operational controls. Userlike and My AskAI do not have SOC-2 compliance.

Support

My AskAI offers varying levels of support based on the plan, including web, email, video, and dedicated success managers for Enterprise customers. Userlike provides support via GPT-4 for most plans. Neople's support options are not specified.

AI Models Available

Userlike uses GPT-4 for its higher-tier plans. My AskAI offers GPT-4o for its Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. Neople does not specify the AI models available.

API Access

Both Userlike and My AskAI offer API access, enabling businesses to integrate their own systems with the platforms. Neople's API access is not specified.

Conclusion

My AskAI stands out with its competitive pricing, extensive integrations, and additional features such as AI email assistant and human handover, positioning it as a versatile and cost-effective solution for businesses seeking comprehensive AI customer support capabilities.