AI customer support features comparison: Userlike vs LiveHelpNow

Introduction

Userlike, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities to cater to various business needs. This summary provides an objective comparison of these three tools to help you understand their positions in the market.

AI Customer Support Features

All three platforms—Userlike, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Userlike falls short. Both LiveHelpNow and My AskAI provide AI tools that assist support agents, enhancing their capabilities.

Pricing Plans

Userlike offers a range of pricing plans starting from a free tier to a custom Flex plan. Additional costs include WhatsApp campaigns and extra users. LiveHelpNow prices its services per agent with various modules like chat, ticket management, and AI features such as Hue AI, which costs $300 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA), all with a 30-day free trial.

AI Price Per 1,000 Tickets/Chats

Both Userlike and LiveHelpNow have AI pricing available only on request (POA). My AskAI, on the other hand, clearly states its AI pricing at $99 per 1,000 tickets/chats, providing more transparency.

Usage Tiers

Userlike offers unlimited conversations across all its plans. LiveHelpNow does not provide specific usage tiers. My AskAI has clear usage tiers, with the Essentials plan allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

Human handover is a crucial feature for complex queries. Userlike lacks this feature, whereas both LiveHelpNow and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, helping businesses to track and improve their customer support performance.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Userlike and LiveHelpNow. This can be particularly useful for handling email queries more efficiently.

Email Lead Capture

All three platforms—Userlike, LiveHelpNow, and My AskAI—offer email lead capture capabilities, aiding in lead generation and customer engagement.

Content Limits

Userlike and LiveHelpNow do not specify content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility and ease of use.

Number of Chatbots/Agents

Information on the number of chatbots or agents is not provided by Userlike and LiveHelpNow. My AskAI specifies that the Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.

Hosted Help Centre

LiveHelpNow is the only platform among the three that offers a hosted help center. Neither Userlike nor My AskAI provides this feature.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, which is absent in LiveHelpNow and My AskAI. This feature allows for custom chatbot workflows to be created directly within the platform.

Integrations (Content/Knowledge)

Userlike integrates with various content and knowledge sources like FAQs and previous chat histories. LiveHelpNow integrates with websites and documents. My AskAI offers extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, and Salesforce, making it highly versatile.

Integrations (End Users)

Userlike supports multiple communication channels including website chat, WhatsApp, Facebook Messenger, and more. LiveHelpNow’s integrations are detailed on their website. My AskAI integrates with several end-user platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and others, providing broad connectivity.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Userlike offers support via GPT-4 for its paid plans, while LiveHelpNow does not specify its support options. My AskAI provides tiered support, with Essentials offering web and email support, Pro offering priority support, and Enterprise providing a dedicated success manager and Slack support.

AI Models Available

Userlike uses unspecified AI models for its free and Team plans, and GPT-4 for Corporate and Flex plans. LiveHelpNow does not specify its AI models. My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models.

API Access

All three platforms offer API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while Userlike and LiveHelpNow offer robust AI customer support features, My AskAI provides a more comprehensive and transparent approach, especially in terms of AI pricing, integrations, and support. This makes My AskAI a strong contender in the AI customer support market.