Userlike and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer interaction through various automated and live support features. Userlike offers a range of pricing plans, including a free tier and several paid options, with unlimited conversations across all tiers. The pricing for additional services like WhatsApp campaigns and extra users is specified, though some elements, such as the AI Automation Hub, are not detailed. Userlike provides analytics and insights, along with email lead capture capabilities, but lacks a human handover feature and an AI email assistant.
LiveHelpNow, on the other hand, structures its pricing per agent for different functionalities, such as live chat, ticket management, and call management, with additional costs for advanced features like chatbots and AI services. It includes human handover, analytics, and email lead capture, similar to Userlike. However, specific prices for some advanced features and multiple ticket forms are not disclosed. Both platforms aim to streamline customer support operations, but they differ in their pricing models and the extent of features offered in their standard and advanced tiers.
| Feature | Userlike | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities to cater to various business needs. This summary provides an objective comparison of these three tools to help you understand their positions in the market.
All three platforms—Userlike, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Userlike falls short. Both LiveHelpNow and My AskAI provide AI tools that assist support agents, enhancing their capabilities.
Userlike offers a range of pricing plans starting from a free tier to a custom Flex plan. Additional costs include WhatsApp campaigns and extra users. LiveHelpNow prices its services per agent with various modules like chat, ticket management, and AI features such as Hue AI, which costs $300 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA), all with a 30-day free trial.
Both Userlike and LiveHelpNow have AI pricing available only on request (POA). My AskAI, on the other hand, clearly states its AI pricing at $99 per 1,000 tickets/chats, providing more transparency.
Userlike offers unlimited conversations across all its plans. LiveHelpNow does not provide specific usage tiers. My AskAI has clear usage tiers, with the Essentials plan allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover is a crucial feature for complex queries. Userlike lacks this feature, whereas both LiveHelpNow and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary.
All three platforms offer conversation analytics and insights, helping businesses to track and improve their customer support performance.
My AskAI stands out by offering an AI email assistant, a feature not available in Userlike and LiveHelpNow. This can be particularly useful for handling email queries more efficiently.
All three platforms—Userlike, LiveHelpNow, and My AskAI—offer email lead capture capabilities, aiding in lead generation and customer engagement.
Userlike and LiveHelpNow do not specify content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility and ease of use.
Information on the number of chatbots or agents is not provided by Userlike and LiveHelpNow. My AskAI specifies that the Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
LiveHelpNow is the only platform among the three that offers a hosted help center. Neither Userlike nor My AskAI provides this feature.
Userlike includes a chatbot flow builder, which is absent in LiveHelpNow and My AskAI. This feature allows for custom chatbot workflows to be created directly within the platform.
Userlike integrates with various content and knowledge sources like FAQs and previous chat histories. LiveHelpNow integrates with websites and documents. My AskAI offers extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, and Salesforce, making it highly versatile.
Userlike supports multiple communication channels including website chat, WhatsApp, Facebook Messenger, and more. LiveHelpNow’s integrations are detailed on their website. My AskAI integrates with several end-user platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and others, providing broad connectivity.
All three platforms are GDPR compliant but lack SOC-2 compliance. Userlike offers support via GPT-4 for its paid plans, while LiveHelpNow does not specify its support options. My AskAI provides tiered support, with Essentials offering web and email support, Pro offering priority support, and Enterprise p
