Userlike and LivechatAI are AI customer support tools designed to deflect support tickets by automating customer interactions. Userlike offers a range of pricing plans, starting from a free tier with unlimited conversations up to a custom-priced Flex plan. Its offerings include analytics and insights, email lead capture, but it lacks a human handover feature and AI email assistant. Additional services like WhatsApp Campaigns and extra users come at an added cost. Pricing per 1,000 tickets or chats is provided on application (POA).
LivechatAI, on the other hand, provides more granular usage tiers, with pricing clearly defined per 1,000 tickets or chats at $55. The tiers range from a free plan with 100 GPT-4 messages to an Expert plan with unlimited messages. LivechatAI includes analytics and insights, email lead capture, and notably, a human handover feature, which Userlike lacks. The price plans range from $0 to $389 per month, providing flexibility depending on the volume and complexity of customer support needs.
| Feature | Userlike | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $55 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets, offering different features, pricing plans, and capabilities to cater to various business needs.
All three platforms—Userlike, LivechatAI, and My AskAI—offer AI customer support features. This ensures automated handling of customer inquiries, reducing the workload on human agents.
Userlike does not provide AI features specifically for support agents, whereas both LivechatAI and My AskAI do. This means that LivechatAI and My AskAI can assist support agents with automated suggestions and responses, enhancing their efficiency.
Userlike offers a range of pricing plans from Free to Custom, with additional costs for WhatsApp campaigns and extra users. LivechatAI's pricing starts at Free and goes up to $389 per month for the Expert plan. My AskAI's plans range from $60 to custom pricing for enterprise solutions, with a 30-day free trial available on all plans without requiring a credit card.
LivechatAI charges $55 per 1,000 tickets/chats, while My AskAI charges $99 for the same. Userlike's pricing is available on request, making it less transparent in this aspect.
Userlike offers unlimited conversations across all its tiers. LivechatAI has a tiered structure with varying limits on GPT messages, while My AskAI offers 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
Userlike does not support human handover, whereas both LivechatAI and My AskAI do. This feature allows for seamless transition from AI to human agents when necessary, enhancing customer experience.
All three platforms—Userlike, LivechatAI, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer support interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Userlike and LivechatAI. This can automate email responses, further reducing the workload on human agents.
All three platforms support email lead capture, ensuring that potential customer information is collected for follow-up.
LivechatAI offers unlimited content with a 100M character limit across most plans. My AskAI provides unlimited webpages and documents, with automatic updates. Userlike does not specify content limits.
LivechatAI's plans range from 1 to 10 AI bots, depending on the tier. My AskAI offers 1 chatbot with two modes (public and private) in lower tiers and unlimited chatbots in the enterprise plan. Userlike does not specify the number of chatbots/agents.
None of the three platforms offer a hosted help center, focusing instead on integrating with existing systems and knowledge bases.
Userlike includes a chatbot flow builder, a feature not available in LivechatAI and My AskAI. This allows for custom conversation flows to be created within the platform.
Userlike integrates with FAQ documents, customer service transcripts, and product documentation. LivechatAI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike integrates with various messaging platforms like WhatsApp, Facebook Messenger, and SMS. LivechatAI supports Slack and WhatsApp. My AskAI provides comprehensive end-user integrations, including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Userlike offers GPT-4 support across all plans. LivechatAI provides different levels of support based on the plan, from community and email support to live chat. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise.
Userlike and LivechatAI offer various AI models, including GPT-4. My AskAI provides GPT-4o in its Es
